Orchard Reviews 3,422

It was great. Everything about my phone has pleased me, and the price was very good.

I keep singing your praises to anyone who will listen. We’re old folks, my husband and I. 😊We got him one of your iPhones a few months ago. Got mine last week. Our first iPhones ever! We live remote and off grid with satellite internet, and can now access wifi calling! It’s a whole new world. Importantly, your exceptional service and pricing has made this transition easy and enjoyable.

iPhone was in great condition and pleasantly surprised with a brand new battery!

Everything as advertised

Wanted to change a few things on The order but it was too late. But I guess your processing times were really rapid.

Other than that the phone is great, battery life could be a bit more.. but it could also be because I used to have a phone that has more battery life.

The experience was very straightforward. Before ordering a phone, I used the chat to discuss some concerns I had re. transfer of data from my old phone to a new one, connecting the new phone to my service provider, etc. All my questions were answered in a courteous and helpful manner. Once ordered, the phone arrived safely as advertised and the setup and data transfer went very smoothly. Happy with my purchase!

I have sold phones through Orchard in the past and have always had positive experiences with that, but this was my first experience purchasing one from Orchard. The phone arrived in good time and it is exactly as advertised. I am more than satisfied.

So glad I found you, this is just what I was looking for,

Quick response from customer service
iPhone received as described by Orchard

I love my " new to me" phone. It is indeed, like new. Delivery was fast and I feel good about the warranty.

Efficient service, clear explanation, came across honest and trustworthy. Thank you.

Tech support was quick to respond with helpful suggestions and lots of sympathy. Promised an easy return if solutions didn't work but the fix turned out to be an easy one of changing the phone case!
The original order was quicky and accurately filled.

Good turn around time. The girls are enjoying their phones. When received I didn’t have to do anything - the screen protector got and case we bought was already in the phones.

Great service & support. The product I got, iPhone 13, was exactly what I was expecting.

I purchased an older model iPhone from Get Orchard about 2 weeks ago. I was so excited to receive it (a little under a week later). Sadly when I opened the box the phone was visibly dirty and had decent wear on the sides for a ‘like new’ phone. When I emailed, they replied relatively quickly (within a few days and even then apologized for the ‘delayed response’ - honestly still one of the faster response times I’ve experienced!). They offered me a small sum for cleaning the phone myself, and apologized for the oversight, they didn’t mention my concerns of more significant wear than expected. I would end up pointing that out in a later email, to which they noted wear along buttons and sides is normal. I do understand that, just slightly more than I would want with a ‘like new’ phone at this price point. There appear to be scratches in the charging port too, which makes me concerned the previous owner tried to clean it with a sharp object. As someone who has had a used phone with that type of damage before, I just wasn’t willing to risk it. Also all of the openings on the phone were packed with dirt and oil. The company claims to do a thorough quality inspection on every phone for functionality. I just didn’t feel comfortable nothing else was missed given the dirtiness so blatantly visible was overlooked. I ended up deciding to return. I will update on how that process goes.

Your site makes it so easy to select the right produce (in my case an iPhone). It was exactly as described. Phone works great and I’m completely satisfied. I picked it up in person rather than risk a porch pirating. A bit tricky to find your location but worth it in the end. Good luck with everything.

Along with my phone I received an email with lots of helpful articles on how to set up and start using my phone. As a senior with limited electronics chops I found this just what I needed. I haven't started using my new-ish phone yet but this information will be my guide when I get the courage to take the first steps.

I didn't take long to get it. And it looks and works fine.

I’m very happy with my purchase. The price was reasonable and my purchase arrived quickly. I was kept informed about the progress of my purchase from packaging to delivery.

First experience:

-Bought a 13 Pro Max by friday.
-They sent a Canada Post tracking number (imagine paying $1K and receiving with Canada Post that is well known for its strikes)
-Waited three days (a whole weekend and Labor Day)
-Got contacted the 4th day (Tuesday) just to know that they only have 128 or 512 (no 256gb that I wanted), so either you choose 128, 512, or your money back (which is a 7-10 days wait for a refund)

Then why not updating your database on the website? I wanted a phone because I needed one and the old was dead. Now here we are with 4-day wait plus a new 7-10days to receive the refund, a real negative outcome.

I will never order from Orchard tbh, such mistakes should not happen.

(Also for “Orchard Customer Advocates”, do not respond, I explained everything).