Avoid !! It’s a scum ..how dare those chaps are still able to build pitch a buz proposition that after 30 minutes you realize is fake,money sucking,massively expensive and a big scum. Debatable... See more
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Review summary
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Reviews shaping this summary
I joined this a week ago and signed up for 3 month subscription when I tried to cancel no refund but won't say why! Trying to get money back through card provider but not hopefully. It is ridiculousl... See more
So unbelievably fake, bots everywhere, false marketing, I think in the one month of using this app, I have seen two "regular profiles" which I can only assume are the real people. Once is the most fak... See more
Horrible scam app! This app is full of bots and fake profiles — there are no real people. I paid for features, and when I realised it was all fake, I submitted a refund request and a data deletion... See more
Company details
About Once
Written by the company
Once is not just another dating app. It’s a mindful experience designed to match you with like-minded singles around the world. This alternative approach to matchmaking avoids the ineffective swipes, rushed choices and bad matches often experienced in online dating.
Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.
Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.
Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.
Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.
Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.
Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.
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Contact info
Unit 3 26/F Greenfield Tower, Concordia Plaza 1 Science Museum, RD, Tsim Sha Tsui East, Kowloon, 999077, Hong Kong, China
- support@getonce.com
- getonce.com
1.3
Bad
2K reviews
Hasn’t replied to negative reviews
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Reply from Once
Hello, and thank you for your feedback. We’re sorry to hear that your experience with ONCE has left you feeling this way.
Ensuring authenticity within our community is one of our top priorities. Our moderation team works diligently to verify profiles and remove any suspicious or inappropriate accounts. If you’ve come across profiles or ads that seem fake, please report them directly through the app or contact our support team at support@getonce.com. We take every report seriously and will investigate thoroughly.
Your feedback is invaluable to us, and we’d love the opportunity to address your concerns and improve your experience. Please don’t hesitate to reach out—we’re here to help. Thank you again for sharing your thoughts, and we hope to regain your trust in the future. 💙
Not sure if there are any real people…
Not sure if there are any real people on the site. Not a single response.
23 December 2024
Reply from Once
Hello, and thank you for your feedback. We’re genuinely sorry to hear that your experience with ONCE has been frustrating and that you didn’t receive any responses.
At ONCE, we aim to create a community of genuine users who are ready to connect meaningfully. Sometimes, responses may depend on user activity, preferences, or timing, but we understand how disappointing it can be when interactions don’t happen as expected.
If you suspect there’s an issue with your profile or settings that might be affecting your visibility, we’d be happy to assist. Our support team can review your account and provide tips to improve your experience. Feel free to contact us at support@getonce.com.
We truly appreciate your feedback—it helps us identify areas for improvement and provide a better experience for everyone. Thank you for giving ONCE a try, and we’re here to help if you need us! 💙
Not a real date website
Not a real date website . Too many charges just to drop a line . Beautiful photos though .
17 December 2024
Reply from Once
Hello, and thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address your concerns.
At ONCE, we aim to provide meaningful connections in a genuine dating environment. While messaging regular members is free and unlimited with a subscription, gems are required for additional features, such as connecting with popular members. This system is designed to offer flexibility for different preferences, but we understand that it may not work for everyone.
We’re glad you appreciated the quality of the photos, as we strive to maintain a visually appealing platform while ensuring authenticity. If you have specific suggestions on how we can improve, we’d love to hear from you. Please feel free to contact our support team at support@getonce.com.
Your feedback is invaluable in helping us enhance our platform, and we hope to improve your experience in the future. Thank you again for your insights! 💙
Subscribed and than had to pay extra to…
Subscribed and than had to pay extra to message anyone who classed as popular, I was classed as popular almost straight away. This way no one is free to message when you subscribed.
Felt like AI messaging
27 December 2024
Reply from Once
Hello, and thank you for your feedback. We’re genuinely sorry to hear that your experience with ONCE left you feeling disappointed, and we’d like to address your concerns.
At ONCE, a subscription allows free and unlimited messaging with regular members, while gems are required to connect with popular members. This system is designed to offer flexibility and cater to different user preferences. Being classified as a popular member is based on activity and engagement, which can happen quickly for some users. However, we understand how this can feel limiting, and your feedback helps us identify ways to improve clarity and user satisfaction.
Regarding concerns about AI, we want to reassure you that ONCE does not use AI to simulate interactions. All members are real people, and our moderation team works diligently to ensure authenticity. If you suspect otherwise, please report any suspicious profiles through the app or contact us at support@getonce.com so we can investigate thoroughly.
We truly value your input and would love the opportunity to address your concerns further. Thank you for sharing your experience, and we hope to regain your trust in the future. 💙
Reply from Once
Hello, and thank you for sharing your feedback. We’re sorry to hear that your request to change the language didn’t receive the attention it deserved.
At ONCE, we strive to provide a seamless and personalized experience for all users, including support for language preferences. If your language change request wasn’t processed, it might have been due to a technical issue or a miscommunication. We’d love to resolve this for you as quickly as possible.
Please reach out to our support team at support@getonce.com, and include details about your request so we can assist you directly. Your satisfaction is important to us, and we truly appreciate your patience and feedback as we work to improve.
Thank you again for sharing your experience, and we hope to make things right for you soon. 💙
Can't text too much
So I tried out dating site and cannot text too much it's always asking for more money not used to that so that's why I ended once dating site
27 December 2024
Reply from Once
Hello, and thank you for your feedback. We’re sorry to hear that your experience with ONCE didn’t meet your expectations.
Our aim is to offer a balance between free and premium features to suit different preferences. With a subscription, messaging regular members is free and unlimited, while gems are required for additional features like connecting with popular members. We understand this model may feel unfamiliar or restrictive, and your input helps us identify ways to make the experience more transparent and enjoyable for everyone.
If you have any specific suggestions or would like to share more about your experience, our support team would be happy to help. Please don’t hesitate to reach out to us at support@getonce.com.
Thank you for giving ONCE a try, and we appreciate your feedback as we work to improve our platform. 💙
Reply from Once
Hello, and thank you for your feedback! We’re glad you shared your experience and want to address your concerns.
At ONCE, we take the safety and integrity of our community very seriously. Requests for money or inappropriate content are strictly against our guidelines, and we encourage you to report any users who engage in such behavior directly through the app or by contacting our support team at support@getonce.com. Each report is thoroughly investigated, and appropriate action is taken to ensure the safety of our users.
Your vigilance helps us maintain a secure and respectful environment for everyone. If you ever have concerns or need assistance, please don’t hesitate to reach out. Thank you for your feedback—it helps us grow and improve! 💙
It's feels like I am talking to two…
It's feels like I am talking to two different people each time but the same person. Most of the people that I talked to their asked the same question repeatedly and can not remember what we are talking about yesterday or last night. How can you can't remember conversation that we talked about last night or yesterday?
26 December 2024
Reply from Once
Hello, and thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, and we completely understand how frustrating it can be to feel like conversations lack continuity or authenticity.
At ONCE, we are committed to maintaining a genuine community where members can have meaningful interactions. If you feel that conversations seem inconsistent or repetitive, it’s possible that the individuals you’re chatting with might not be fully engaged, or there could be misunderstandings. However, we also encourage you to report any accounts that feel suspicious or inauthentic through the app or by contacting us at support@getonce.com. Our moderation team thoroughly investigates such concerns to ensure the quality and trustworthiness of our platform.
Your feedback is incredibly valuable, and we’d love to help address this further if you’re open to sharing more details. Thank you for bringing this to our attention—it helps us improve and enhance the experience for everyone. 💙
Paid membership did not work and no help given
Paid for premium membership but I was not upgraded so couldn’t use the site. Contacted company but they didn’t answer me or rectify my situation.
6 December 2024
Reply from Once
Hello, and thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating it must have been to encounter this issue.
When a premium membership is purchased, the upgrade should take effect immediately. If that didn’t happen, it might have been due to a technical issue, and we deeply apologize for the inconvenience caused. We’re also very sorry to hear that your attempts to contact us didn’t receive a response—this is not the level of service we aim to provide.
Please reach out to our support team again at support@getonce.com and include any details about your purchase, such as the receipt or the email associated with your account. If you add “Urgent - Membership Issue” to your subject line, we’ll prioritize your case to resolve it as quickly as possible.
Thank you for bringing this to our attention, and we hope to make things right for you soon. 💙
Not my kind of thing
Not my kind of thing. Purchasing gems plus a monthly membership seems excessive. Cancelled early but was not able to complete the month that I paid for.
Subjects ask a lot of question which seem unusual & before you know it. You’re purchasing more Gems to keep the convo going. Not my thing! Either change a monthly fee or gems not both.
Just my experience.
1 December 2024
Reply from Once
Hello, and thank you for taking the time to share your feedback. We’re sorry to hear that your experience with ONCE wasn’t what you were hoping for, and we truly appreciate your honesty.
Our pricing model is designed to provide flexibility, allowing users to choose between a subscription for unlimited messaging with regular members and purchasing gems for additional features, such as connecting with popular members. We understand that combining a subscription and gem purchases may feel excessive, and your feedback about simplifying the pricing structure is valuable. We’ll share it with our team as we work to improve the experience.
Regarding your subscription cancellation, we want to ensure you get what you paid for. Typically, you should retain access to premium features for the entire period you subscribed to, even if you cancel early. If this wasn’t the case, please contact us at support@getonce.com so we can investigate and resolve this for you.
We appreciate your perspective and will use it to make ONCE better for everyone. If there’s anything else we can do to address your concerns, please don’t hesitate to reach out. Thank you again for your feedback! 💙
I think the majority of the profiles on…
I think the majority of the profiles on this site are fake, I gave heard it's AI , but I do t know what it is but it's rediculous that you advertise about being real and it's not, as soon as my membership is over im done, and I will help the others spread the word about your site, you wanted honest now you have it.
27 December 2024
Reply from Once
Hello, and thank you for sharing your feedback. We’re truly sorry to hear that your experience with ONCE has left you feeling this way, and we’d like to address your concerns.
At ONCE, we take authenticity very seriously and do not use AI to simulate user interactions. All profiles belong to real people, and our moderation team works tirelessly to ensure the integrity of our community by verifying accounts and removing any that violate our guidelines. If you’ve encountered profiles that seem suspicious, we strongly encourage you to report them through the app or contact our support team at support@getonce.com so we can investigate thoroughly.
We understand your frustration and appreciate your honest feedback. It helps us identify areas where we can improve to better meet our users’ expectations. If there’s anything we can do to address your concerns or clarify your experience, we’d love the chance to help.
Thank you for giving ONCE a try, and we hope to regain your trust in the future. 💙
2 stars
2 stars, because I have paid the subscription AND another top up of tokens/credits and ran out of them almost as soon as i got chatting with someone. They are so expensive and don't go nearly far enough. Also, I thought I was signing up for premium but, since there isn't enough information, I did not get what I expected. Your subscription fees are supposed to cover the chatbox but I don't know why I have to pay more than the subscription, I'm not made of money!
26 December 2024
Reply from Once
Hello, and thank you for sharing your detailed feedback. We’re genuinely sorry to hear about your frustrations with our pricing and the experience overall.
At ONCE, a premium subscription does allow for free and unlimited messaging with regular members, while gems are required for interacting with popular members or accessing additional features. We understand this distinction may not have been clear, and your feedback highlights the importance of providing more detailed information upfront. Transparency is key, and we’ll work to improve how we communicate the benefits of subscriptions and gems.
We also understand that running out of gems quickly can be discouraging, and we’ll review this aspect of the experience to see how it can be improved. Your point about balancing costs is well taken, as we want ONCE to be accessible and enjoyable for everyone, regardless of budget.
If you’d like to discuss your concerns further or need help clarifying your subscription details, please reach out to our support team at support@getonce.com. We’d love the opportunity to assist you and make your experience more positive. Thank you for your honest feedback—it helps us grow and improve! 💙
this is a complete scammer website
this is a complete scammer website! Look at all the modle pics ,.. these are all fake profiles.. this is only a site to steel your money.. while people talk to you that are not even members and certainly not the woman in the pictures... IT IS A COMPLETE SCAM!
26 December 2024
Unprompted review
Reply from Once
Hello, and thank you for sharing your concerns. We’re truly sorry to hear that your experience has left you feeling this way, and we’d like to address the points you’ve raised.
At ONCE, we are committed to creating a genuine and trustworthy dating environment. The profiles on our platform belong to real people, and we take any claims of fake accounts or misconduct very seriously. Our moderation team works diligently to verify profiles and remove any that are found to be fraudulent. If you’ve come across suspicious accounts or interactions, we encourage you to report them through the app or contact us at support@getonce.com so we can investigate thoroughly.
We understand how frustrating it can be if your experience didn’t align with your expectations, and your feedback is invaluable as we continuously strive to improve. Please don’t hesitate to reach out to us with more details—we’d love the opportunity to make things right and regain your trust.
Thank you for giving ONCE a try, and we appreciate your feedback as we work to enhance our platform. 💙
I’ve been chatting with a girl for a…
I’ve been chatting with a girl for a while and we’re close to meeting up with each other and I’d get 1600 gems for chatting as long as possible
26 December 2024
Reply from Once
😊
Well informed about everything that is…
Well informed about everything that is going on
24 December 2024
Reply from Once
💕
Reply from Once
Hello! Thank you for your honest feedback. We’re sorry to hear that the coin system didn’t meet your expectations. Coins (or gems) are designed to provide flexibility, allowing users to access additional features as needed, but we understand it might not work for everyone.
Did you know that subscribing eliminates the need to use gems for regular messaging? It’s one way to enjoy smoother communication within our community. Still, your feedback is invaluable, and we’ll make sure it reaches the team as we strive to improve ONCE for all users.
If you have specific suggestions or concerns, feel free to reach out to us at support@getonce.com. We’d be happy to assist you and ensure you have a better experience. Thanks again for helping us grow!
I never spoke with a real human being…
I never spoke with a real human being on the site. Fakes, flakes and bots to lure you in. When I signed up I had no idea you had to buy "gems" to continue talking. That was my first and only red flag.
12 December 2024
Reply from Once
Hello! Thank you for sharing your experience, and we’re truly sorry to hear it wasn’t what you hoped for. We take reports like yours seriously, as the safety and authenticity of our community are top priorities. Every member and interaction is carefully moderated to ensure compliance with our strict rules against fake profiles and bots. If you encountered any suspicious accounts, please let us know using the "Report" button in the app or by contacting our team at support@getonce.com. We’re always ready to investigate.
Regarding gems, they’re designed to provide flexibility for users who prefer pay-as-you-go options, while our subscription eliminates the need for them in regular messaging. Your feedback about clarity during sign-up is noted, and we’ll strive to make this more transparent.
We’d love to address your concerns further, so please don’t hesitate to reach out. Thank you for helping us improve ONCE!
I don't like the fact that after paying…
I don't like the fact that after paying a monthly fee, I then have to go and pay for gems to chat. Very deceptive. I will not be renewing my membership. ☹️😡
22 December 2024
Reply from Once
Hello, and thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your disappointment. Transparency is extremely important to us, so it’s concerning that the gem system wasn’t clear from the start. With a subscription, messaging regular members is unlimited and free, but gems are still required for premium features or contacting specific types of users.
We understand how this could feel confusing or frustrating, and we’ll work on better communicating how our system works to avoid such experiences in the future. Your input is invaluable for improving ONCE for everyone.
If there’s anything we can do to improve your experience or clarify further, please feel free to reach out to us at support@getonce.com. We’d be more than happy to assist. Thank you for giving ONCE a try, and we’re sorry it didn’t meet your expectations. ❤️
Feels like a scam
Either the women are bots or once employees. There's no actual meeting through the app. They just want to string you along so you'll buy more gems so that you can talk to them more. Feels like a scam to me.
15 November 2024
Reply from Once
Hello! Thank you for your feedback. We’re sorry to hear that you feel this way. Please rest assured that our community is built on real users, and we have a dedicated moderation team working hard to ensure authenticity. Bots and fake profiles are strictly against our rules, and any suspicious accounts can be flagged using the “Report” button in the app or by contacting our support team at support@getonce.com. We take these concerns seriously and investigate every report thoroughly.
As for gems, they’re designed to provide optional flexibility for enhanced features, while our subscription model allows free and unlimited messaging with regular members. We understand how this might feel, and your feedback is invaluable in helping us improve transparency and user experience.
We’d love to address your concerns further and restore your trust in our community. Please don’t hesitate to reach out to us at support@getonce.com. Your input helps us grow and create a better experience for everyone. Thank you!
I have not opted to be a member as I…find your terms confusing and don't make sense for someone who actually wants to meet people in person.
I have not opted to be a member as I find your terms confusing. It seems you cannot add a phone number, and address or other way to contact people outside the app. I am seeking actually MEET people live so I find this seems to just be a pen pal site. The popular members are free, yet if you are a paid member you cannot connect with popular members? Very confusing. I puchased some gems and did a word count for the 5 messages I sent, and they got used up so quickly. I feel there are men on here who are simply pretending and getting you to use up your credits... Not a fan.
13 December 2024
Reply from Once
Hello! Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience with ONCE didn’t meet your expectations, and we’d like to address your concerns to provide more clarity.
At ONCE, we prioritize safe and meaningful connections, which is why we encourage interactions within the app and advise against sharing personal information too soon. This approach helps maintain a secure environment for everyone. We understand this may feel limiting for users looking to meet in person quickly, and your input is valuable as we strive to balance safety and user preferences.
Regarding popular members and messaging, gems are required for premium features, but subscribing allows for free and unlimited messaging with regular members. The gem system is designed to provide flexibility, but we acknowledge it can feel confusing at times. We’ll take your feedback to improve transparency around how these features work.
As for your concerns about fake profiles or men exploiting the gem system, this is absolutely against our values. Our moderation team actively works to verify members and investigate any suspicious activity. If you’ve encountered anything questionable, please report it using the “Report” button or reach out to us at support@getonce.com so we can address it.
Thank you for giving ONCE a try, and we hope we can work together to make your experience better in the future!
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