I had downloaded an app to assist me with a problem. Unfortunately this app did not work for my situation and created other issues. I tried to uninstall it but it had many other items with it and co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A technician quickly found the problem and fixed it
Company replied
Kirby understood my issue and had me show him the problem I was having with Google Chrome responding slowly. We did the same steps in Edge with no latency. He then went into Google Chrome to have th... See more
Company replied
The technician, James, took care of an issue that we could not have possibly done ourselves. He went beyond what we explicitly requested to quickly take care of a related matter with some settings tha... See more
Company replied
Company details
Written by the company
GetMyDrivers specializes in comprehensive computer support, focusing on driver updates and installations. As a premier certified driver updater, we ensure your PC runs smoothly by seamlessly updating graphics, printer, and audio drivers with our top-tier driver update software. Our flagship product features a powerful driver updater tool that automatically scans and identifies outdated or missing drivers, offering a one-click "Update All" for optimal system performance. Trust GetMyDrivers for reliable driver help, enhancing your computer's security and efficiency in today's fast-paced tech world.
Contact info
150 South Los Robles Avenue, 91101-4675, Pasadena, United States
- 8018572343
- Reputation@RealDefen.se
- getmydrivers.com
4.5
Excellent
237 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jeffrey was very patient with me and…
Jeffrey was very patient with me and did a great job
12 October 2025
Unprompted review
Reply from GetMyDrivers
We’re happy to hear about your experience, Lucy! It’s great to know that Jeffrey was patient and did an excellent job assisting you.
He was so patient in helping me…
He was so patient in helping me navigate through all this. Thank you
12 October 2025
Unprompted review
Reply from GetMyDrivers
We really appreciate your kind words, Shari! It’s wonderful to hear that your technician was patient and guided you through everything smoothly.
Tech support was very polite
Tech support was very polite, understood my request and fixed my problem quickly
11 October 2025
Unprompted review
Reply from GetMyDrivers
We’re so glad to hear this, Pamela! It’s great that our tech support team was polite, understanding, and quick to resolve your issue. We truly appreciate your trust!
Listened to what I needed and corrected…
Listened to what I needed and corrected the problem in 5 minutes Thank you
11 October 2025
Unprompted review
Reply from GetMyDrivers
We really appreciate your feedback, David! It’s great to hear that your technician quickly understood your needs and resolved the issue in just a few minutes. Thanks for choosing GetMyDrivers!
Great Technician
The technician was knowledgeable and pleasant and answered many questions while he was cleaning up my computer.
11 October 2025
Unprompted review
Reply from GetMyDrivers
We’re glad to hear about your positive experience, Michael! It’s great that your technician was both knowledgeable and pleasant while helping clean up your computer. We appreciate your kind words and your trust in GetMyDrivers!
A technician quickly found the problem…
A technician quickly found the problem and fixed it
11 October 2025
Unprompted review
Reply from GetMyDrivers
We appreciate the great feedback, Greg! It’s great to hear that our technician quickly identified and resolved the issue. Thanks for taking the time to share your experience with GetMyDrivers!
Earvin Joshua Castro was extremely…
Earvin Joshua Castro was extremely helpful. The call with Jesican Banaga was not.
10 October 2025
Unprompted review
Reply from GetMyDrivers
We appreciate your honest feedback, Dani! We’re glad to hear that Earvin provided excellent assistance and helped resolve your issue. We’re sorry your earlier experience wasn’t as positive, and we’ll be sure to share your comments with the team to ensure more consistent support moving forward.
Done and done right
As a non-computer person I was very thankful I had a patient, knowledgeable person who explained what was needed and what he was doing and why throughout the process. He solved the issue and gave me helpful advice for the future.
This is why I need and appreciate the remote tech assistance, and the men and women who provide it, and why I've had MyCleanPc and the other parts of the apps for a long time.
10 October 2025
Unprompted review
Reply from GetMyDrivers
We’re truly grateful for your thoughtful feedback, Skye! It’s great to hear that our technician was patient, knowledgeable, and took the time to explain everything clearly. We’re glad the issue was resolved and that you continue to trust our team for your tech support needs!
May was very persistent friendly and…
May was very persistent friendly and HELPUL! She got a very frustrating problem fixed. THANK YOU MAY!!
10 October 2025
Unprompted review
Reply from GetMyDrivers
We’re so glad to hear this, Teresa! It’s wonderful that May was friendly, persistent, and able to resolve your frustrating issue. We truly appreciate your kind words and your trust in GetMyDrivers!
Support in a Jiffy
The support person, Santos Tuason, addressed the issue with confidence. He quickly discovered the reason for the problem, and fixed the issue.
It was a very good interaction.
10 October 2025
Unprompted review
Reply from GetMyDrivers
We’re delighted to hear about your experience, George! It’s great to know that Santos quickly identified and resolved the issue with confidence and professionalism. We appreciate your kind words and your trust in GetMyDrivers!
Mhon was very helpful
Mhon explained each step when updating the byepass+. He made sure I understood what he was doing and checked the update to see that it was done correctly.
10 October 2025
Unprompted review
Reply from GetMyDrivers
We really appreciate your kind feedback, Rhanda! It’s great to hear that Mhon took the time to explain each step and ensure your ByePass+ update was completed correctly. Thank you for trusting GetMyDrivers!
The gentlemen I dealt with were…
The gentlemen I dealt with were courteous understanding explanatory I felt I was safe dealing with them and my computer issues
10 October 2025
Unprompted review
Reply from GetMyDrivers
We’re so glad to hear about your positive experience, Lori! It’s great to know our team was courteous, understanding, and made you feel secure while resolving your computer issues. We truly appreciate your trust in GetMyDrivers!
The Very Best Communication Skills
Jeremy was so professional and competent. He is an excellent communicator and it was very helpful that English is his first language so I could easily understand the procedures and steps i need to take on my end.
9 October 2025
Unprompted review
Reply from GetMyDrivers
We’re thrilled to hear about your great experience, Traci! It’s wonderful that Jeremy’s professionalism, communication skills, and clear guidance made the process easy to follow. We truly appreciate your feedback and your trust in GetMyDrivers!
Google Chrome was running slow and Kirby the tech explained that Google chrome updates have to be done manually which I did not realize - very happy
Kirby understood my issue and had me show him the problem I was having with Google Chrome responding slowly. We did the same steps in Edge with no latency. He then went into Google Chrome to have the application update to the latest version. This solved the problem and I learned that unlike Windows updates, you have to manually update the Google chrome updates. Kirby was a great help and was easy to understand and very helpful.
8 October 2025
Unprompted review
Reply from GetMyDrivers
We really appreciate your detailed feedback, John! It’s great to hear that Kirby took the time to explain the issue and walk you through the Chrome update process so clearly. We’re glad your browser is running smoothly again and that you had such a positive experience with GetMyDrivers!
Erwin knows what he does to help others, and it is great work!
Erwin stayed with me solving problems I had for approximately 2 hours until the work he accomplished successfully got my computer completely fixed for the work ahead for which I need it. He's excellent !
9 October 2025
Unprompted review
Reply from GetMyDrivers
We’re so glad to hear about your positive experience, Richard! It’s great to know that Erwin dedicated the time and effort to fully resolve your computer issues and get everything running smoothly again. We appreciate your trust in GetMyDrivers!
I have used US TECH SUPPORT FOR OVER 15…
I have used US TECH SUPPORT FOR OVER 15 YRS. THEIR TECHNICIANS ARE VERY POLITEM KNOWLEDGABLE, SPEAK CLEAR ENGLISH, AND
RAPIDLY RESOLVE ANY ISSUES ON MY COMPUTERS.
9 October 2025
Unprompted review
Reply from GetMyDrivers
Thank you so much for being a loyal customer for over 15 years, Heather! We’re thrilled to know our USTechSupport technicians have continued to deliver polite, knowledgeable, and efficient service. Your trust in GetMyDrivers truly means a lot to us!
The technician
The technician, James, took care of an issue that we could not have possibly done ourselves. He went beyond what we explicitly requested to quickly take care of a related matter with some settings that we didn't even realize were part of the problem we were having.
8 October 2025
Unprompted review
Reply from GetMyDrivers
Thanks so much for the wonderful review, Steven! We're glad to hear that James went above and beyond to resolve your issue and even identified additional settings that improved your system. We appreciate your trust in GetMyDrivers!
Not all Technicians are the same
Not all Technicians are the same. 10-09-2025
Previous Tech suggested I contact Epson because he was unable to fix the problem.
This Technician unlike the last one who worked on this problem had the issue fixed within a few minutes. He was friendly, courteous and professional. He is an outstanding representative (ambassador) for your company.
9 October 2025
Unprompted review
Reply from GetMyDrivers
Thanks so much for the thoughtful review, Gerald! We’re thrilled to hear that your recent technician quickly resolved the issue and provided friendly, professional service. We truly appreciate your feedback and your trust in GetMyDrivers!
patient, knowledgeable tech really helped me
The tech (Edgar) was patient with my concerns, asked the right questions and took the time to correct my issues.
9 October 2025
Unprompted review
Reply from GetMyDrivers
Thanks so much for the great review, Jane! We're delighted to hear that Edgar was patient, attentive, and thorough in resolving your concerns. We truly appreciate your trust in GetMyDrivers!
Reply from GetMyDrivers
Thanks so much for the great review, Mark!
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