Terrible communication and follow up initially. If a director had not reached out to make things right then I would have left my 1 star review. Despite the rough journey it was to get my claim settled... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so happy that I elected the 3-year Mulberry warranty for my son's headphones! After my son accidentally broke his favorite headphones, I filed a claim for replacement. It was an easy process and... See more
Company replied
Mulberry responded very quickly to my insured aquarium filter that stopped working after 2.5 years. Their communication was friendly, clear and fair. Shortly after they had all the details. A day... See more
Company replied
Honestly, I don't know if I've ever had a better customer service experience, anywhere. Kristian went above and beyond to find the part we needed for our refrigerator. He was always cordial and respon... See more
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Company details
About Mulberry
Written by the company
Download the Mulberry Chrome extension to get free product protection wherever you shop online.
Mulberry's browser extension gives you access to MulberryCare: a free 1-year protection plan for everything you buy online! Protect purchases from 5,000+ online retailers like Amazon, Wayfair, Costco, Home Depot, and BestBuy. Spills, drops, rips, cracks, malfunctions, and more: it’s all covered! With fast repairs, free replacements, and no deductibles or hidden fees.
Who is Mulberry?
Mulberry is on a mission to help consumers protect the things they buy while saving on everyday financial products.
The Mulberry browser extension allows consumers to get affordable protection, clear coverage, and instant savings with deals on financial products. Consumers can get unlimited free 1-year MulberryCare product protection plans at their favorite online retailers in seconds, plus longer term plans at the lowest prices on the market.
Mulberry also offers partners a suite of integration options, allowing them to seamlessly embed a customized protection program into the customer journey, offering a unique value-add to drive customer acquisition and loyalty.
Contact info
United States
- help@getmulberry.com
- getmulberry.com
3.7
Average
808 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mulberry was able to get my Tic watch…
Mulberry was able to get my Tic watch replaced after the watch failed to live up to it's claims of being able to be worn in a swimming pool. It did take some time to resolve, but it got handled in a simple easy process.
1 October 2024
Unprompted review
Reply from Mulberry
Hi Pedro! We are here to serve, and appreciate the kind words!
Helpful
Mulberry refunded my broken robot vacuum from a company that had gone out of business. I thought it was going to be difficult to prove the vacuum wasn’t working but Mulberry was flexible.
28 June 2024
Unprompted review
Reply from Mulberry
Hello Nancy! We are here to serve, and appreciate the kind words!
I dont recommend it
I dont recommend it. I purchased protection for my mattresses and they couldnt help me with a stain! Please do not buy this plan. Its almost like scam.
26 September 2024
Unprompted review
Reply from Mulberry
Hello and thank you for your feedback! We have requested additional information in order to investigate this issue further.
Bad customer service
Not responding to my email despite my follow ups.
Update: Mulberry has reached out to me and provide good assistance. Thank you!
7 September 2024
Unprompted review
Reply from Mulberry
Hello and thanks for your feedback! We've followed up with you and provided a favorable solution to your request.
LG oven calibration
Logan was knowledgeable and skilled in calibrating our LG oven. He was also respectful and patient in explaining his steps in the process.
26 September 2024
Unprompted review
Reply from Mulberry
Hello! Thanks for the kind words and for trusting Mulberry with your product protection needs!
Easy claims process
Easy claims process. I love Mulberry as it is so easy to add items and make a claim if anything breaks.
30 August 2024
Unprompted review
Reply from Mulberry
Hi Mike! Thanks for the kind words and for trusting Mulberry with your product protection needs!
Very convenient and quick
Very convenient and quick, which I really appreciate
19 August 2024
Unprompted review
Reply from Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
The claim process was very easy and was…
The claim process was very easy and was approved very quickly. This guarantee is very useful and I would recommend it to my friends.
17 September 2024
Unprompted review
Reply from Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
Easy to use and quick reimbursement…
Easy to use and quick reimbursement would purchase again!
1 September 2024
Unprompted review
Reply from Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
Quick and easy insurance claim process
Had a good experience using Mulberry to insure my Rugs USA carpet. It was a very quick and easy process to file a claim and receive the reimbursement.
30 July 2024
Unprompted review
Reply from Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
Happy Customer
It was very easy to navigate the website to set up my claim and it was resolved within a quick timeframe.
10 September 2024
Unprompted review
Reply from Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
I agree with MS
I agree with MS. Hass FROM august of 2024 . I received terrible sevice for filling a claim - they do everything they can to make it hard to file a claim. its a joke to talk to a live person. They do not respond to my questions and then give me an ultimatum if the claim is not finished in 7 days they will cancel me.
I have 5 rugs and all of them are fraying around the edges
29 August 2024
Unprompted review
Reply from Mulberry
Hello David,
Thanks for your feedback!
Upon review, we can confirm our team assisted you in filing claims via email and phone support. Please feel free to follow up with us if you have any additional questions.
As for your concerns regarding exclusions: The use of this coverage requires an explanation of where and when the Accidental Damage occurred as well as a detailed description of the actual event. Our terms also include a definition of accidental damage as a single, unexpected, sudden, and unintentional event. Accumulated damage from continuing multiple events does not fall under this definition. Furthermore, the plan specifically excludes coverage for damages that are severe, excessive, extreme, or repetitive in nature and could have been reasonably prevented. Each of these incidents, while individually covered, cumulatively create a scenario that our warranty does not cover when not promptly reported and addressed.
Our terms have been, and continue to be, readily available for review at any point before, during, and after purchase. We encourage all our customers to utilize these resources to fully understand the coverage they are receiving.
We value you as a customer and are here to answer any further questions you might have about your protection plan or its terms.
Roger
Roger, man, I tell you what, you were probably the best customer service agent I’ve ever had the pleasure of interacting with. Thank you so much for your understanding and consideration for the dilemma I was put in. You’re the man!
5 September 2024
Unprompted review
Reply from Mulberry
Hi Nathaniel! Thanks for the kind words and for trusting Mulberry with your product protection needs!
Reply from Mulberry
Hello! Thanks for the feedback and for trusting Mulberry with your product protection needs!
Truly not fair what they are doing. Probably illegal
Purchased a sofa set from Zinus back in March 2024. One of the Chaise has a defect. Now, Zinus and Mulberry have been emailing back and forth about who's responsible. How unprofessional is that? Mulberry warranty is definitely responsible for the defect yet they've been giving me the run around and have not held up their end of the bargain. At this point I don't want anything from them other than a refund of what I paid for their protection plan. I've been waiting for 2 months for a resolution yet all they keep doing is sending useless emails. Paid over 2k for a set and neither side takes responsibility. Welcome to America. Land of the greed.
19 June 2024
Unprompted review
Reply from Mulberry
Hello! Thank you for sharing your feedback.
We’ve provided additional transparency and context regarding the dependencies involved with this particular claim. We’re glad to see that we’ve arrived at a fair resolution together, and we will continue engaging with you to ensure the best outcome.
Very easy to work with
4 September 2024
Unprompted review
Reply from Mulberry
Hi Chad! Thanks for trusting Mulberry with your product protection needs!
What Mulberry covers through its insurance is bogus - and the customer service is HORRIBLE.
I bought insurance for my 1800 white couch - I bought it because the company claims the insurance covers stains, rips, bubbling, etc.
I had a stain that wouldn't come off my couch though I tried to get it professionally cleaned. I submitted a claim and then Mulberry sent me off to the 'underwriter' who said they don't cover this. Since I didn't even know of this 'underwriter' before, and I bought my insurance directly from Mulberry - I'm spending so much time chasing after a resolution/explanation/etc. What Mulberry claims seems to be for the most part a lie.
UPDATE:The problem is not the existenxe of an underwriter, it’s the lie that Mulberry says covers all the following which is in my dashboard clearly detailed. I submitted for a stain and they and the underwriter won’t cover it.
Coverage Details
Stains, rips & tears
Burn & heat marks
Seam separation
Broken zippers & buttons
Damage from liquid marks & rings
Broken mirrors & glass
Loss of mirror silvering
Chipped, dented & scratched surfaces
Bubbling, cracked & peeling finishes
Product defects, once the manufacturer’s warranty expires
Online claims filing
24/7 customer support
28 August 2024
Unprompted review
Reply from Mulberry
Hello,
This protection plan is administered and underwritten by Guardsman.
Mulberry's role in this process is to forward the necessary claim details to Guardsman, but we do not have influence over the processing time, decisions, or outcomes of claims handled by third-party administrators.
We also want to clarify that the details of your protection plan, including the identity of the administrator, were made available to you at the time of purchase. This information has been accessible through your Mulberry dashboard and was also provided to you by Guardsman in the documentation related to your coverage. It is standard practice in the insurance industry for the administrator or underwriter of a plan to be a third party, and we apologize if this caused any confusion.
As for the note on the denial of the claim: We provide comprehensive warranty terms directly on our website and through several communications, including a detailed welcome email at the time of purchase. These communications direct customers to a dedicated dashboard where all conditions, exclusions, and underwriter information are clearly outlined. Our goal is to ensure transparency and ease of access to all relevant information regarding our warranty coverage.
While we partner with a wide network of retailers to offer our warranties, the responsibility to review and understand the terms of the agreement rests with the purchaser. Our terms have been, and continue to be, readily available for review at any point before, during, and after purchase. We encourage all our customers to utilize these resources to fully understand the coverage they are receiving.
We regret that not every claim can be approved; exclusions are a necessary part of warranty terms to keep these services viable and fair for all customers.
Kristian is an extremely important asset who helped me complete the Mulberry Warrenty process for a new Dishwasher
Kristian is a world class customer service representative who solved multiple warrenty issues for me due to the inept services provided by your service partner Appliance Guys over a nearly 3 month period of my valuable time. Please review his notes to understand your partner’s problems that he solved.
1 July 2024
Unprompted review
Reply from Mulberry
Hi Glenn! Thanks for the feedback and for trusting Mulberry with your product protection needs!
The technician was courteous
The technician was courteous, prompt and efficient with getting the repair completed. Also explained that the original install was not done correctly but was able to get the appliance back in working order with no issues. All in all a very good example of customer service and well completed work.
26 August 2024
Unprompted review
Reply from Mulberry
Hey Ted! Thanks for the feedback and for trusting Mulberry with your product protection needs!
Quick and Easy to work with!
I put in a claim for a rug that I've had for a few years. Mulberry prompted me through the entire process. Asking for details, specific photos and the date issues occurred. I heard back within a few days that my claim was approved. They're super easy to work with!
27 August 2024
Unprompted review
Reply from Mulberry
Hi Jenny! Thanks for the feedback and for trusting Mulberry with your product protection needs!
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