Moss - Netherlands Reviews 22

As professional an outfit as you get! Available, thorough and transparent throughout. Both Theo and Henry have been fantastic getting us set up so far and the business is now well equipped and very much looking forward to transitioning to online. An immediate win.

We were loyal users of Moss, even though I was never a big fan, since the implementation went really messy. We cancelled our subscription with them last year. As soon as you tell them from what end date, you literally can't access the platform anymore. What happened was that they claimed that they sent us an invoice for the last month fees, but since that invoice never received our inboxes, we never paid an invoice, as it would normally get settled on the platform. Now, one year later we get a collection agency, they charge a 90 euro fee on top of 36 euro outstanding invoice, an invoice that we never received. When we call customer service, they say they can't do anything. I think it's more that they are not willing to do anything. The fee was never the problem, the way how they collect the fee I think there is a procedural fault in their process as you leave as a customer, the invoices you don't get it from them. One year later, they send a collection agency, which we disagree of course. Customer service tbh is crappy as they are just following some rules, but can't make the difference for the client/ex-client. It's not service, it's just a lot of headache. And turnover is high, your account manager that you had 1 year ago, is probably replaced by someone else. We had like 3 account managers in 2 years. How can you make the difference for your customers?

As a consultant, whats important for me is software that really helps my clients work more efficient. Moss really helps us in that regard.

Great tool for virtual credit cards. Seamless integration with ExactOnline and AFAS.

Haven't experienced the invoice and payments module yet, but have heard good stories about that as well from peers in finance.

Moss provides a hassle-free solution for company finances. Their app is very user friendly, it's saves you tons of time and it's easy to implement in your organization.

Getmoss is a great tool for making and processing payments. We give budget holders their own virtual credit card, saving expense reports and improving cost control and accounting.

Great app to easily streamline, manage and scale your payment cycle. Very good and pro-active customer support.

Moss has made expense management so much easier for us. It saves time, gives clear spending insights, and makes approvals and card management super simple. A great tool for any growing team!

Managing company finances used to be a constant distraction from my business — chasing receipts, unexpected expenses, making sure the finance team wasn’t overloaded.

Now everything runs smoothly and I no longer worry about the finance side of things. The platform just works and the onboarding was seamless — both rare when it comes to b2b tooling. The integration with our accounting software is also handy.

For anyone scaling a business of any size, Moss is a no brainer. My only regret is not investing in it earlier as it would have saved me lots of time and money.

Helpful and friendly consultants. Proactive in presenting new features and proposing additional solutions to simplify reporting.

I am happy to provide a review for Moss. After researching various companies, I can confidently recommend Moss as a reliable and trustworthy provider of virtual credit card services and invoice management.

One of the things that I appreciate about it is their user-friendly platform. Creating and managing virtual credit cards is straightforward and intuitive, with clear instructions and easy-to-use tools. This makes it easy to keep track of expenses and ensure that payments are made on time.

Another standout feature of Moss is their customer support. The company provides prompt and helpful assistance to customers who have questions or issues with their virtual credit cards or invoice payments.

New features are being developed on the Invoice side, and the company listen to our requests and needs.

Overall, I highly recommend it for finance managers seeking to streamline their payments process.

Overal feedback is very positive in terms of quick support whenever needed. In terms of product, moss cards are very helpful to our daily work. The only thing I would point out is the fact that some currencies aren't yet available.