Luna Physical Therapy Reviews 242

New exercises were a great new experience

Luna rep called to make an appointment for in-home physical therapy because I am on home health care due to severe infection. My out of pocket has been met for the year, but they insisted I needed to put a credit card on file. When I refused, they would not treat me.

Phone reps are deceptive in price quotes. I was charged far in excess what I was quoted. Avoid at all costs. Especially hate the fact that they ask for your credit card number before they even arrange a therapist appointment.

OUTSTANDING IN-HOME PHYSICAL THERAPY - MICHAEL IS EXCEPTIONAL

After total knee replacement surgery, finding the right physical therapist was incredibly important to me—and working with Michael at Luna Physical Therapy has been epic.

What stands out most is how well he understands his clients. I tend to push myself, and Michael picked up on that right away. He knows exactly when to progress exercises and by how much so I keep improving without becoming overwhelmed or overdoing it.

His approach is thoughtful and practical. The exercises are effective but simple enough that I can easily maintain the routine on my own between sessions, which has helped me stay consistent and see real progress.

Having in-home physical therapy through Luna has been priceless—no traffic, no waiting rooms, just focused one-on-one care in the comfort of my own home.

Michael is extremely knowledgeable, kind, and very intuitive about how to guide recovery. It’s clear he genuinely cares about his patients and their long-term success.

I highly recommend Luna, and if you’re lucky enough to be paired with Michael, you’ve hit the jackpot.

Be aware! Their communication lacks full transparancy around costs. If you are paying our of pocket and not billing insurance the cost is $125, but if you are still paying full cost and they are sharing this with your insurance, then it can be anywhere from $198 to $237, as it changes (based on if the PT educated you on an exericse or demonstrated an exercise). I found out the hard way when I was billed different amounts for three sessions. I am paying full price and my insurance is not covering any costs (I am not paying a copay, but paying toward my deductible) and since I was recommended to Luna by Kaiser, I gave them my policiy number. BIG MISTAKE. Instead of paying the $125 for out of pocket price, I am paying almost double that per session so that they can share this with my insurance company and it goes towards my high deductible. I wish there was more clarification on this, because I can't reverse it. Had I known, I would much rather have paid $125 per session rather than somewhere between $198-237 (or more) a session for 30-32 sessions to meet my deductible of $6500, when I could get a decent 20 sessions for $2,500 or 30 for $3750. You'd think when you don't have to pay for a building or staff to operate, it would be less cost. "The convieence of your own home" is pricey my friends. Disappointing. I want people to be aware of the trickery that I went through and to save your money if you aren't near meeting your deductible and insurance doesn't cover.

John is personable and enjoyable. Knows when I need a break.

Ken has been very easy to work with and I appreciate that Luna PTs come to you!

My PT is really excellent - and I’ve worked with a lot of PTs over the years. He’s prompt, has personality, pushes me hard because I want him to, and is very supportive. He and the company make scheduling easy.

This service is perfect. I was paired with an excellent caring PT and the rest is seamless. Very happy with the program.

Dr. Quentin is top-tier he is very patient and understanding he takes the time to explain every nuance of pain and discomfort that I’m experiencing in a way that helps allay my fears.

I had a total knee replacement, which was very uncomfortable for me. Every day was a new day for me to feel a different type of pain and I was lost and concerned. Dr. Quentin explained everything to me and offered his phone number in case I had any further questions even after the visit was over this made me feel even more comfortable knowing that I had someone that was just a phone call away.

His exercises helped me get stronger day by day each session. I could tell that I was stronger and further along in the healing than I would have anticipated getting to without his assistance. He pushes me enough so that I know that it’s something I can do even if I may not want to do it. But now I want to because I see myself getting better and better and that means I’m closer to a level of comfort where I can actually get out and experience life again.

I was grateful for the experience that I had with Celina Shelton, who was a physical therapist with a company called Luna at home Physical Therapy. I have never experienced quite the high quality of care that Celina gave to me and my husband and now my granddaughter. What makes Celina stand out most is the intense interest in ensuring that each of our physical problems was remedied by her attention to detail in working with us. She went above and beyond by bringing outside items that she felt would help us at our own cost. She was so dedicated to our recovery that I considered her to be a lifelong friend and confidant. Anyone that is lucky enough to get Celina to be their therapist is going to be truly blessed. Glenna Randolph

Luna decided to add $7.50 for meaningless, frivolous "concierge services" such as mileage for the therapist that the therapist does not receive among other "services" such as "weekend availability" but they never answer their phone. Luna pockets that money. If the patient refuses to pay, the cut him or her off regardless of whether they are Medicare. This is extortion.

I went without much needed PT for a week because I couldn’t get Luna to send anyone out. I appealed to them several times to no avail. If you can use someone else do. When a therapist did come he was great but I only had two appointments with him because he was leaving for another job. My recovery has been delayed due to the lack of therapy. Luna is useless in my opinion. Find someone else.

Excellent, very skilled physical therapist!

Justin was a very knowledgeable therapist. He was very personable and helpful. He gave me several pages of exercises to continue doing.
If I need physical therapy again, I would like to see him again.
Luna was very organized and coordinated the visits well.

Ashley is extremely experienced and can zero in on the problem quickly and efficiently.

The company is a person and she's just fine

I have a very dependable thorough therapist that is really trying to further my improvement and giving me exercises to help along with it

I have been looking for a way to get physical therapy in a private setting as most physical therapist offices are group settings. I met Gray from Luna and he is exactly what I'm looking for. He's very patient and understanding and works with you at your pace. I don't mind doing the workouts or the exercises because of the way he presents it. And he usually has a joke when he comes to see me