**Misleading advertising, toxic products, and a return process designed to stop you** This makeup kit was advertised as "playsafe" but contains harmful toxins - completely unacceptable for a pr... See more
Company replied
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Terrible Terrible. I ordered a telescope for my niece's birthday. External and internal packaging arrived damaged . The company asked me to test the telescope to verify that it had been damaged in tr... See more
Company replied
Fast shipping, helpful customer service. Paint is easy to use and vibrant. Washes off easily with just water.
The product came in good time and was as described. I did ask to return it though as I realised it wasn't right for my grandchildren. The company responded quickly and offered me a return or a parti... See more
Company replied
Company details
Written by the company
At Getkidzly, we believe in supporting families at every stage of life. We’re a European family brand dedicated to making everyday life easier, happier, and more connected. Our collections include thoughtfully chosen toys, soft children’s clothing, maternity essentials, and creative DIY kits all designed to bring comfort and joy. We believe in the power of play as a way for children to grow, imagine, and learn with confidence. Every product is made with safe, durable, and family-friendly materials, chosen with care. From newborn snuggles to playful adventures, we’re here to help families grow, bond, and thrive every step of the way.
Contact info
Wolbromska 18/1B, 53-148, Wrocław, Poland
- +18884280227
- info@getkidzly.com
- getkidzly.com
3.0
Average
212 reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products (scooter hand mits)
Excellent products (scooter hand mits). Very happy!
15 December 2025
Unprompted review
Reply from Getkidzly
Hello!
Thank you for your excellent feedback! We're delighted to hear that you're very happy with the scooter hand mitts.
Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
The Kidzly Team
Reply from Getkidzly
Hello there!
Thank you for your positive feedback! We're glad to hear you find the idea great and constructive.
Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
Kidzly Team
Great arrived on time and my grandson…
Great arrived on time and my grandson loves it
27 December 2025
Unprompted review
Reply from Getkidzly
Hello!
Thank you for your wonderful feedback! We're delighted to hear that the gift arrived on time and, most importantly, that your grandson loves it.
Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
Kidlzy Team
received 1 of the 3 items i purchased
received 1 of the 3 items i purchased. and the item that arrived is very cheap plastic.
I emailed the company about missing items and never heard back.
definitely not a trustworthy site!
their website is very misleading.
15 December 2025
Unprompted review
Reply from Getkidzly
Hello there,
We sincerely apologize that you only received one item yet and the quality was disappointing. I am sure that your parcel has been splitted into a 2 parts and soon you'll receive the 2nd part.
If you have any questions we are glad to resolve this personally, please contact us directly at info@getkidzly.com.
Best regards,
Kidzly Team
Reply from Getkidzly
Hello!
Thank you for your positive feedback! We're delighted to hear that you got exactly what you wanted at a great price.
Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com
Best regards,
Kidzly Team
Purchased a card game
Purchased a card game. This is clearly a knock-off and not the original. The giveaway was in incredibly poor grammar and several errors found in the included written rules, enough that some sentences were incomprehensible. Compared to the original PDF found on the web, some errors (completely wrong interpretations) were enough to change the outcome of the game.
25 December 2025
Unprompted review
Reply from Getkidzly
Good afternoon,
We sincerely apologize that the card game did not meet expectations.
To address this personally, please contact us directly at info@getkidzly.com.
Best regards,
Kidzly Team
I ordered an item on the 14th
I ordered an item on the 14th. Received an email that it was processed and will receive a tracking number within 2/3 business days. Never received any email after that. I ordered the items as part of an xmas present as it stated it would arrive in time. I have sent several emails but did not receive anything. Phone number is an automatic dial. Very disappointing.
12 December 2025
Unprompted review
Reply from Getkidzly
Hello,
We sincerely apologize for the delay in providing your tracking information.
To resolve this personally and check the status of your order, please contact us directly at info@getkidzly.com.
Best regards,
Kidzly Team
Get Kidzly is misleading & dishonest.
If I could give no star I would. I ordered a wooden game Memory Chess from Get Kidzly because it was the type of game I was looking for that were $15 or $16 on Amazon and those ones were garbage so I was hoping that Kidzly’s $25 (regular price $35) game was going to be the wooden game that I was looking for like one I have. I wanted it as a Christmas gift. When it arrived, the box was smashed, the grammar and spelling on the front of it is ridiculous and they won’t take it back. The packaging label says Montessori wooden puzzle toy it definitely is not. I’ve been trying to return it for three weeks now.They first wanted to give me 20% and I keep the game. I don’t want the game. I want a full refund and Return Authorization.
Don’t trust or believe anything written in descriptions by this company they are dishonest and misleading.
28 November 2025
Unprompted review
Reply from Getkidzly
Hello,
We sincerely apologize for the poor condition of the game.
To resolve this personally please contact us directly at info@getkidzly.com. We will prioritize your case.
Best regards,
Kidzly Team
Not an Irish Business
This company has a domain name with .ie so I thought I was ordering from a small Irish business. However, my package (which is a Christmas present) is being shipped from Hong Kong and despite ordering on 11 December, I am yet to receive it.
11 December 2025
Unprompted review
Reply from Getkidzly
Good afternoon,
We understand your frustration regarding the delivery origin and the delay, especially for a Christmas present. We apologize for the inconvenience this has caused.
To check the status of your order personally, please contact us at info@getkidzly.com.
Best regards,
Kidzly Team
Reply from Getkidzly
Hello!
Thank you for your positive feedback! We're delighted to hear that you're having lots of fun with the product and that the delivery was fast.
Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
Kidzly Team
Delivery time is way to long
Delivery time is way to long, cming from China???
15 December 2025
Unprompted review
Reply from Getkidzly
Hello,
We sincerely apologize for the extended delivery time.
To address your concerns personally, please contact us at info@getkidzly.com.
Best regards,
Kidzly Team
Very positive experience
Very positive experience, delivery was fairly quick, I was kept informed throughout.
Wand was exactly as expected, it is a Christmas present, but I’m sure my granddaughter will love it.
29 November 2025
Unprompted review
Reply from Getkidzly
Hello there!
Thank you for your wonderful feedback! We're delighted to hear that you had a very positive experience, from the quick delivery and clear communication to receiving the wand exactly as expected.
We hope your granddaughter loves her Christmas present! Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
Kidzly Team
Another site advertising quality toys…
Another site advertising quality toys and reselling junk from other countries. But I suppose it's my fault for not paying closer attention. Buyer Beware.
12 December 2025
Unprompted review
Reply from Getkidzly
Hello,
We're sorry to hear that the product did not meet your expectations.
Please contact us at info@getkidzly.com so we can assist you with this matter.
Best regards,
Kidzly Team
dinosour camera
I ordered a dinosour camera for my grandsons 3rd birthday. He absolutely loved it. The camera was easy to order, it came in time for his birthday and I was really pleased with it.
3 December 2025
Unprompted review
Reply from Getkidzly
Hey there
Thank you for your wonderful feedback! We're thrilled to hear that the dinosaur camera was a hit for your grandson's 3rd birthday and that the ordering process and delivery were smooth.
We truly appreciate you sharing your positive experience. Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
Kidzly Team
I love the boots
My children (1 and 3) have had the boots for almost 3 weeks now. My daughter fell in love with them as soon as she saw them and they've both had lots of compliments for them. They've been on a few muddy walks and even though the boots aren't a waterproof, a little brush after they dry out makes them look brand new again. As a busy mum of two, I count that as a huge success!
17 November 2025
Unprompted review
Reply from Getkidzly
Hello there
Thank you for your wonderful and detailed feedback! We're absolutely delighted to hear that both your children love the boots and that they're not only stylish but also practical and easy to clean for your busy life. Hearing that they look brand new after a brush is the best kind of review!
We truly appreciate you taking the time to share your family's positive experience. Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
Kidzly Team
Wish I checked these reviews before…
Wish I checked these reviews before ordering. I had the same experience as others where I never received a tracking number and have not received a response from customer support.
12 November 2025
Unprompted review
Reply from Getkidzly
Good afternoon,
We sincerely apologize for the lack of tracking information and the absence of a response from our support team.
To resolve this personally, please contact us directly at info@getkidzly.com.
Best regards,
The Kidzly Team
Ordered the tummy time water mat for my…
Ordered the tummy time water mat for my grand daughter and she loved it. The fish and the bright colours really helped her spend more time doing tummy time
17 November 2025
Unprompted review
Reply from Getkidzly
Hello!
Thank you for sharing your wonderful feedback! We're delighted to hear that your granddaughter loves the tummy time water mat and that the bright colours and fish are helping her enjoy tummy time even more.
Best regards,
The Kidzly Team
This is a scam
This is a scam. I placed an order but never received the products or any information about the shipment. I contacted the company multiple times, but they never responded. I definitely do not recommend this store!
5 November 2025
Unprompted review
Reply from Getkidzly
Hello there,
We are a properly registered company and sincerely apologize that you did not receive your order yet.
To resolve this personally and address your concerns, please contact us directly at info@getkidzly.com.
Best regards,
The Kidzly Team
Product is great
Product is great. Website is fine. Delivery was a but mysterious, there was about a week between purchase and delivery when I had no idea whether it had been forgotten/lost in transit/other. Finally arrived in good condition.
10 July 2025
Unprompted review
Reply from Getkidzly
Thank you for your feedback! We're glad to hear you're happy with the product and that it arrived in good condition. We also appreciate your note about the delivery tracking; we're always working to improve the clarity of our shipping process.
Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
The Kidlzy Team
This website it is a SCAM!
This website it is a SCAM!! Stay away!!! I’ve bought a toy for my baby but the toy never arrived, no email updates,no response to my emails either.
21 November 2025
Unprompted review
Reply from Getkidzly
Hello there,
We are a properly registered company and sincerely apologize that your order was not delivered and you received no response to your emails.
To resolve this personally and address your concerns, please contact us directly at info@getkidzly.com.
Best regards,
The Kidzly Team
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