HEYSHAPE 

Order made last April. Never received, asked for a refund months ago, never got my money. THIEVES. Never use Hey Shape.

This company are thieves, plain and simple. I ordered back in Feb of 2026 and they kept telling me my order was about to be sent, but it never was. I finally got them to cancel the order about a month and a half later, and I've been told since then that my refund will be to me within 10 business days, that was 4 and a half months ago. This is theft at this point, looking into if I can sue in small claims to get my money back.

**Hey Shape responded asking me to send an email to the same email address I've been messaging for my refund since February and that had gotten me nowhere. Just send me the refund you've been telling me is on the way for about 6 months now

I have waited for my shapewear since April, I get excuses from customer service that they are having problems with finding my order? I have asked them to refund but they have not to this day?? Please don't buy from this company they are scammers..

Scammers. I ordered in April and still haven't recieved the goods or a refund, despite numerous emails saying they will refund me. They send template emails promising a refund in 5 business days and they have been sending me that email for 3 months and still no refund. Total scam. Do not buy.

I ordered a bodysuit in March and never received proper tracking information. I emailed their support team to find out what was going on but no real update other than it was being processed. By June I told them I’d had enough and wanted a refund. However it is now late August and haven't received anything. Seems like a total scam to me.

Update. It’s now mid September, still no refund and now being told there’s a problem with their system processing it. Offered me store credit or a reshipment. It’s either a joke or very convenient, couldn’t make it up

I placed my order on March 3, 2026, and it is now August 20, 2026, yet I have still not received my items.
What makes this situation even more unacceptable is that I have already exchanged 8 emails with your support team attempting to resolve this matter. Despite repeatedly contacting you, I am still left without my order, without a clear explanation, and without a refund.
I have been more than patient. I placed an order in good faith, paid for my items, and expected them to be delivered within a reasonable period of time. Instead, I have spent months chasing your support team and repeatedly explaining the same problem, with no effective solution.

At this point, I do not want another generic response asking me to wait or telling me that the matter is being investigated. I have already waited far too long.
Please understand that my frustration is not simply about the delayed delivery. It is about the complete lack of effective communication and resolution after months of waiting and 8 previous contacts with your support team.

I have given your company more than enough time and opportunities to resolve this professionally. The way this situation has been handled has seriously damaged my confidence in your company and your customer service.

I expect this complaint to be treated as urgent and for you to provide a concrete solution as soon as possible. If you cannot deliver the order, then refund my money. I should not have to continue chasing your company for something that should have been resolved months ago.
I expect a clear response with a definitive resolution, not another generic apology or request for additional patience.
Please resolve this matter immediately

Ordered shapewear on 2nd July for event on 10th August. I had an email on 7th July saying my order was on the way.

I then received an email on 11th July notifying me of delays and offering a discount for future orders. I emailed them 19th July asking for expected delivery time, they could not confirm and repeated the content from the previous email offering a discount on future orders. Totally unhelpful as I don’t want a discount on future orders, I wanted my order.

I asked for my order to be cancelled on 23rd July as I didn’t feel confident it would arrive on time.

I am still yet to receive my refund despite it nearly being a month since I cancelled my order.

I emailed on 12th August asking when I can expect my refund and I was told it could take 3-10 business days. When I queried why it would be a further 10 days, I was told my refund was in a queue. How many refunds are they processing if my refund is still in the queue 20 days after requesting it? It’s now the 19th August and still no refund.

I would say the customer service has been polite and responsive but unhelpful with generic sweeping apologies but no real action.

Would absolutely not recommend this company.

Stay away from this company! This is the worst scam and customer service experience I have ever had.

I placed an order at the beginning of the year. After endless shipping delays (which they blamed on bizarre logistical excuses regarding fuel issues in the Middle East), I requested an order cancellation.

The cancellation was allegedly approved, but since May I have been fighting to get my money back. I have exchanged over 10 emails with their support team, but all I receive are generic copy-paste templates claiming the issue is "escalated to the finance department."

It has been several months and I have neither the products nor my money. They are deliberately withholding customer funds. I am now forced to resolve this via a bank chargeback and report them to consumer protection authorities.

If I could give zero stars, I would.
Product not only did not arrive in time but did not arrive at all, I’ve spent almost a month sending emails back and forth with their customer service, found out that the item hasn’t even been shipped, so I requested the refund and the answer is always the same “it’s with the accounts department, I’ll give you an update when I have one, high volume of orders etc…”. You would not think that it’s difficult to refund a customer for an item that wasn’t even shipped. Very disorganised company and frustrating experience. Would never recommend

After previously good experiences, I ordered a restock of my shapewear in a smaller size on the 15th February & it still hasn’t arrived. I’ve been in contact with customer service via email who’ve promised me that it will be delivered & there’s been a short delay due to being unable to fulfil the consignment (not sure a short delay is over a matter of 6 months). I’ve had no update or reply to my two emails sent since the 18th July & when I’ve looked at my order it says it has been cancelled but I’ve not had a refund.

I feel really disappointed as the products I’ve previously brought have been great & invaluable to me on my weight loss journey keeping me comfortable & secure.

I ordered 5 items on May 9,2026 it is now August 17th and still no sign of them. I’ve emailed customer service now 5 times and each time it’s the same answer, “sorry we are working on it”. The customer service number does not work either.
I’ve asked for a refund on the last 2 emails and they won’t acknowledge this. They keep saying working on it. This is a fraudulent company for sure. It’s definitely a record for me in terms of waiting time. I’ve had items from overseas in 3-6 weeks. This is insanely bad.

Never shipped my order. After repeated requests for a refund, customer service ignored me. Would not recommend.

Do NOT trust Heyshape.
I ordered a bra earlier this year in March, and it has still not arrived. No real updates, no solution, and no respect for customers. This company takes your money and doesn’t deliver the product.
Avoid Heyshape completely — save your money and stay far away.

If I could give 0 or negative stars I would..
I made an order in March 2026 and have never received it. I have gotten emails with lies about wars in the Middle East making it longer for parcels to arrive, then caught them out in that lie cause the next email I followed up on they said it hasn’t left the warehouse.
I have sent multiple emails asking for a refund, being told it’s coming and that it will be personally looked into.. and still nothing. I have made a complaint to consumer law authorities and have advised my next place to go is the police. Have recently seen lots of terrible reviews about people in the same situation as me.. so if anyone wants to start a class action suit, let me know. DO NOT PURCHASE HERE

I placed an order on April 3rd 2026, and until today no delivery. I had purchased from hey shape before and no problems. On this order,nothing. Tried reching the company same answer: we're trying. No resolution so far. Don't recomenda!

I have been waiting since February 2026 for my order. Everytime I ask for a update on my order or a refund I get an automated response. Don't order here.

I would steer well clear of this company. I placed an order in Feb, and after chasing multiple times due to non delivery I asked for a refund. I have now followed up about my refund about six times and keep getting told it’s being processed but still yet to see anything.

Seven months since order and no product and no refund. Really appalling, especially as I continue to see them advertising. Wish there was more I could do to get this company held to account. Do not purchase from them, I’m pretty sure they are a scam or fraud company.

I wish I had read the reviews before ordering.

I ordered two items on August 2 and paid extra for the expedited 2–4 business day shipping. Today, my order still shows "Processing" and hasn't even shipped.

I need these items no later than August 17, and it's now clear they won't arrive in time. I've contacted customer service at least three times asking for an update, and when I received no response, I requested that my order be cancelled since it hasn't shipped. I've received no reply whatsoever.

At this point, I have no confidence that my order will be fulfilled, so I am proceeding with a credit card chargeback claim and filing a formal complaint.

Very disappointing experience. I would not order from this company again.

Do not trust this company! I purchased two items from them still haven’t received I emailed numerous times as the tracking provided shows never been picked up I got same generic responses time and time again, tried Facebook message them again no support there. I have requested for refund over 5 times now and again ignoring my request responding to email with same generic clearly rewritten responses .. absolutely disgusting customer service and false delivery timeframes provided especially when paying for express shipment and shipping insurance!

i ordered some swimwear back on 21/3/26. never received. i have sent an email to support at heyshape.coabout 4 times now and keep getting the same reply - shipping delays and we’ll look into refunding. have not received refund. DO NOT PURCHASE FROM THEM.