Hearth Reviews 

1,728
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 917 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for making the onboarding process extremely simple, guiding them patiently through every step, and answering all questions clearly. People also appreciate the dedicated customer support, highlighting how representatives go above and beyond to ensure everything works smoothly. Some reviewers were not happy with communication issues and responsiveness after initial setup. A few consumers noted difficulties regarding account cancellations, stating that it was hard to get written confirmation and resolve billing concerns. Others mentioned feeling frustrated by aggressive sales outreach and a lack of transparency in loan processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently patient, helpful,... See more

User experience

People report positive experiences with user experience, highlighting how simple and seamless the onboarding... See more

Service

Users describe positive interactions with service, highlighting that representatives are very helpful in... See more

Response time

Consumers find response time to be positive, noting that reviewers experience fast and helpful communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra was amazing at helping me understand a few things to do with hearth annd how to incorporate certain things! Quick work while letting us know what’s going on!

Rated 5 out of 5 stars

My experience with Karla was very lovely she was very patient with every question I had and was very helpful with me setting up things that I needed more help with Karla was a great person over all... See more

Rated 5 out of 5 stars

Getting set up with Hearth was such an easy process. Scott was great during the initial consultation helping us pick the best package and making sure we understood how our business could benefit from... See more

Company replied

Rated 5 out of 5 stars

Mariele was great during the onboarding of Harper. She made the whole process simple and seamless. The first weekend Harper was working our phone system, we had a customer tell us they loved our AI ex... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Alternative Financial Service
  4. Contractor
  5. Fence Contractor
  6. Payment Service
  7. Roofing Contractor

Written by the company

Hearth empowers residential contractors with modern financial tools to increase profitability and streamline their operations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,728)

908 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nino

Nino, was super fast and straight to the point. Highly recommend her skill and professionalism. Thank you again.

2 October 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother

Don't bother. This company boasts that they help small businesses grow, when the truth is they are as useful as a whole in your pocket! Very expensive product for little to no return as promised. You'd do better to just draw up a payment agreement with your customer and file a lien. You can do better elsewhere.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer 😀

My experience with Karla was very lovely she was very patient with every question I had and was very helpful with me setting up things that I needed more help with
Karla was a great person over all excellent customer service

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Betty was very helpful on my initial…

Betty was very helpful on my initial loan inquiry. Texted me all the information I needed and let me know how much time I had to complete everything. She also gave me the banks number so I could speak with them, even tho it's an online application. So refreshing when most times these days,one is forced to deal with bots, which I don't like! Thank you Betty!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The service was excellent and professional. Vee was absolutely wonderful — friendly, attentive, and very helpful. She made the whole experience smooth and easy. Highly recommended!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Hearth has been wonderful to work with

Hearth has been wonderful to work with! Their team is always there when we need them and takes the time to answer every question. Whenever we reach out, they’re quick to respond and stay on top of everything. Having that kind of dependable support means so much as a business owner. We really appreciate how helpful and attentive they are. Highly recommend!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Julio did a wonderful job explaining everything to me and was very nice on the phone. Excellent customer service!

29 September 2026
Unprompted review

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