Getcustomneonsigns Reviews 

186
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

At first I was a little worried bc I couldn’t find a phone number to communicate with the company, but every email question I sent (and I sent A LOT of them) was answered super quickly (less than 24 h... See more

Rated 5 out of 5 stars

While we've always wanted an authentic glass-blown neon sign, we were happy to have found this producer making LED-substitute "neon-like" signs at a much more affordable price point. We were impressed... See more

Rated 5 out of 5 stars

Whoever is in charge of communication did a fantastic job and kept me updated every step of the way without having to inquire. They were very detail oriented and extremely prompt in getting the order... See more

Rated 5 out of 5 stars

Ordering from Thai incredible company literally saved my life! As a designer I need things done fast! Get custom signs did just that! From the personalized texts to make sure I got exactly what I want... See more

Company details

  1. Neon Sign Shop

Written by the company

Getcustomneonsigns.com is your trusted factory-direct website, dedicated to providing high-quality, competitively priced LED neon signs. Renowned for our efficient production and delivery speed, we can deliver products to you in as fast as 3-5 days. We understand the need for speedy delivery, and thus, we maintain high efficiency. Not only that, but we also offer reliable quality assurance and comprehensive after-sales service. Our products undergo strict quality control to ensure perfection upon arrival. We provide a two-year warranty and a professional after-sales team ready to support and assist you, ensuring worry-free purchasing. If you have any questions, please don't hesitate to contact support@getcustomneonsigns.com. Our goal aligns with yours - to provide you with the best value for Light-up neon signs to illuminate your space. We understand that customer choice and trust are the foundation of a lasting business, and customer satisfaction is our top priority. Therefore, your choice means our commitment to trust. Choosing us means choosing reliability and quality. We look forward to working with you to provide you with the highest quality LED neon sign products and services!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

186 reviews

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No recent history of asking for reviews

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4.7

All reviews

(186)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 recommend!

I highly recommend “getcustomneonsigns” to anyone who is looking to elevate their space. The company was extremely easy to coordinate with and their designs are truly flawless.

The product was delivered quickly, especially after taking into account the labor and creativity that went into its creation. The finished design looks even better that I imagined. Needless to say, I am more than satisfied with my purchase.

Thank you “Getcustomneonsigns” for bringing my vision to life.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Custom Neon Signs is a reliable…

Custom Neon Signs is a reliable company. They have an open line of communication to answer questions from their customers. They ship your order in the window which the said. Their product is so cute and artsy. I lost my remote, and they promptly sent me a replacement.
If you guys have a way for me to post a picture, let me know.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Nice sign unfortunately the lexan all…

Nice sign unfortunately the lexan all cracked just beyond the 2 year warranty. Nothing against the manufacturer as that's their warranty. Just note that the outdoor rating seems to last about 2 years before it will start cracking. The neon works fine but it looks terrible with all of the cracks. Good for 2 years it seems then you'll need to order another one. Just had to throw mine out because it's just over 2 yrs old and looks like junk.

30 May 2025
Unprompted review
Getcustomneonsigns logo

Reply from Getcustomneonsigns

Thank you so much for reaching out, and we’re truly sorry to hear that your neon sign is no longer working.

Please kindly understand that our neon signs come with a two-year warranty, which is already longer than what most companies offer—many brands only provide a one-year warranty. Your order was placed over three years ago, which is unfortunately beyond our warranty period.

Just like purchasing a piece of clothing—after wearing it for several years, it’s normal for some wear and tear to happen, and it's not standard for a store to replace it for free after such a long time. Similarly, for products like customized neon signs used outdoors, their lifespan can be affected by environmental conditions, and we’re not able to offer free replacements after the warranty period has passed.

We truly appreciate your support and understanding. If you’d like to order a replacement, we’d be happy to offer you a special discount as a returning customer.

Warm regards,

Rated 5 out of 5 stars

Great support and perfect timing for arrival

We were looking to place the order 9 business days before we needed the sign for an event (and shipping said it'd take 10-13 business days) and emailed asking if it was possible to expedite. They got back immediately saying not to worry that they'd speed up and do it in time. We placed the order and it arrived in perfect time! And it looked great at the event. Highly recommend!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Neon Signs

Excellent experiences. We have ordered several signs from them. Customer service is excellent. We receive updates and photos to ensure the product is what we want. Some signs we have ordered are complex, and their team works with us to provide a solution that works. I would recommend them to everybody.

7 May 2025
Unprompted review
Rated 2 out of 5 stars

Bad spelling

Left the middle bar of the letter”E” put and turned it into a “C”

12 May 2025
Unprompted review
Getcustomneonsigns logo

Reply from Getcustomneonsigns

First of all, we’re very sorry for this mistake.
Could you please provide your order number? Once we verify the details, we will arrange a free replacement for you.

Rated 5 out of 5 stars

Very happy customer

I submitted a few request for quote on a few different sites for a custom neon sign of our logo. This company responded with mock design and pricing within hours. I was so impressed, they send an invoice and was able to pay easily. When there was a delay from the shipping company, this company replied to all my question in a timely manner. The neon sign is completely beautiful. Also the other companies I requested a quote from replied 1 week later, some didn’t even reply. So I will for sure order and recommend this company again. Very good sign, and very good service.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Superb overall experience

Whoever is in charge of communication did a fantastic job and kept me updated every step of the way without having to inquire. They were very detail oriented and extremely prompt in getting the order done and shipped. The sign itself is much more than I could’ve expected. Overall, fantastic company and great work/art put into this. Highly recommend.

20 December 2024
Unprompted review

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