I often travel with Getbybus (now Traveling.com) and I’m very satisfied with their service because it makes organizing my trips much easier. Last time, I had an issue with the payment and didn’t re... See more
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I've previously used getbybus to buy coach tickets in Croatia. Found the site realky good, easy to use & quick. Today I had an issue with a new coach booking I had made earlier which Croatiabus has n... See more
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Have been in touch w GetByBus with regards to cancellation of my bus ticket fr the Croatia trip due to COVID. Am very impressed by the quick response from the SUPPORT team . They have been most prof... See more
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I booked bus tickets with GetbyBus on line but, unfortunately, I never completed the transaction so the tickets were not issued. I emailed Customer Services and Ella replied very quickly explaining w... See more
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Company details
About GetByBus & GetByFerry
Written by the company
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Contact info
3.6
Average
274 reviews
Hasn’t replied to negative reviews
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Getbybus is a scam
Getbybus is a scam. They will sell you tickets that will not be accepted and you will be turned away at the station. Many people were turned away at the terminal and were stuck there for hours looking for alternative transport. If you manage to contact them, they will blame another company. If you tell them that TripAdvisor is loaded with hundreds of examples of these illegal business practices, they will argue with you. This company should be shut down immediately. I’m not even sure how they are legally allowed to operate. In many parts of the world they would be facing class action lawsuits. Avoid at all costs.
3 October 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Ben,
we are so sorry to hear that you had such a bad experience while traveling.
As per our answer to the comment above, the reason why your tickets were not accepted was because the operator did not update the list of passengers on time and sold tickets to other people, thus the bus being full. It is possible that there was just a glitch in the system.
This is unfortunate, but also something that we are simply not able to control. It can happen during high season, for the inventory to not be updated on time, due to the fact that we are not the only platform that sells these tickets, but there are others as well.
However, we are guaranteed that our clients get a seat on the bus. This is why you were granted a full refund for your purchase. Our goal is not to blame the operator, but to find a solution that is best for you.
We appreciate these reviews as they help us to improve our service. This includes finding better solutions to arising problems.
Kind regards, GetByBus
They only showed limited timetables and…
They only showed limited timetables and so I booked a bus from Budva to Porgorica, when I got to the bus station I realised there were far more options (and better suited to my flight times) but I couldn’t use the ticket I had already purchased on these. Waste of money. Just get the ticket from the station.
15 September 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Kirsty,
we're sorry to hear that you were disappointed in our offer.
All online sales are closed usually 24-48 hours prior to departure time. The reason for this is the fact that the buying of tickets is a dynamic process, and operators close online sales this way. There are many logistic reasons for this.
You can always buy directly from the bus station, but then you have to go there, which can usually be not very efficient for a lot of people.
Kind regards, GetByBus
terrible experience on the app
terrible experience on the app. untimely infos and bad attitude
7 September 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Tara,
we are sorry to hear that you had a bad experience with our app. Our customer support team usually gets praise for their patience and informativeness, however, we appreciate your feedback.
Kind regards, GetByBus Team
Awful experience GetByBus Croatia
The “direct” bus from Dubrovnik to Split booked with GetByBus made 34 stops, took more than 6 hours (arriving 2.5 hours later than scheduled), charged me extra to take a bag, and I ended up having to stand as there wasn’t enough seats. No explanation was provided, and when I contacted the company they didn’t take any responsibility.
Recommend finding alternatives
5 September 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Warwick,
we are so sorry for your bad experience while traveling.
We apologise once again for your inconvenience. The reason for your delay was simply the pain of high season. This is why we place a very noticeable banner on our website during summer, so that everyone can see a notice of "possible delays due to traffic and high season" before they purchase their ticket.
The fee for luggage is standard in bus transportation, it is written in our General terms and GetByBus does not benefit from it in any way.
Kind regards, GetByBus Team
Worst experience ever
Probably the worst experience I’ve ever had in my life. The company informs you that the bus from Dubrovnik to kotor takes 2 hours and 30 minutes and the same from kotor to Dubrovnik. We got on our bus at 8:15am from Dubrovnik and didn’t get in to kotor till 1:30pm??? 5.25 hours in total. They fail to tell you that border control is a lengthy process, a ferry to tivat and also that you stop at different places to drop/ pick other people up, which clearly does not take 2.5 hours to do.
A few days later we got the same bus back to Dubrovnik thinking the first trip was just a one off and wouldn’t be as bad. We were so wrong. The travel back was also 5 hours so they clearly know that it does not take 2.5 hours. The staff for the bus company were they most ignorant/rude individuals that I have ever spoken to, they were so unhelpful and made us feel insignificant. I’d honestly find a different transport if you are wanting to go to kotor. Avoid this company unless you want a stroke.
15 August 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Cameron,
we are terribly sorry for your bad experience while traveling to Kotor. Unfortunately, we are not liable for failure or delay of performance, as stated in the General terms, due to traffic or other circumstances not caused by negligence of the carrier, such as high season and crossing of border, where delays might occur.
In the process of buying the ticket there is an apparent note on our website as a kind warning to passengers to know these things. Considering the Tivat stop, before you purchase the ticket, you can select to See route stations, where Tivat is also stated, meaning the information is readily available.
Kind regards, GetByBus
Neum to Kotor : HELL RIDE
I am utterly disappointed by the horrendous experience I had with GetbyBus.com. The journey I booked fell far short of expectations, with overbooked seats, broken chairs, an aggressive and rude driver, and offensive behavior during passport control. The bus arrived hours late, leaving passengers frustrated, and two individuals had to sit on the stairs due to lack of proper seating. I possess evidence of these issues, and I demand an immediate refund of 34 Euros and a written apology for this distressing ordeal. I had anticipated a comfortable and safe ride, but this journey was an absolute nightmare. Immediate action is expected to address these grievances and prevent similar incidents in the future.
11 August 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Jasmine,
we are very sorry for your bad experience with our service.
We are aware of your case and we did a charge back on your ticket with the company, and are waiting for their action.
As our customer support suggested, you can contact the company directly for the reasons that you state in this review.
We are aware that there were more passengers on your trip and had no complaints. You are free to have your subjective impression for this trip and we welcome your opinions.
Kind regards, GetByBus
DONT EXPECT A REFUND EVEN IF YOU DON’T GET A SERVICE!!!!!
They won’t give you money back even if you don’t use the service because the bus didn’t come at all!!! We had to pay for a taxi. The worst company ever!!!
29 July 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Kamila,
we are sorry to hear that you are so disappointed with our service.
We happily approve refunds to all customers, and never ask for a reason. The only condition is that they are eligible due to the General terms.
If you believe that you are one of them, feel free to contact our customer support so that they can assist you.
Kind regards, GetByBus Team
Bus never showed up!
Bus never showed up!! Left us in the middle of nowhere, with no shelter in 35 degrees heat, waiting for a bus that never arrived. Missed our transfer. The whole thing was a disaster.
21 July 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Kj,
we are so sorry that you had to wait so long for your transportation.
We apologise once again for your inconvenience. The reason for your delay was simply the pain of high season. This is why we place a very noticeable banner on our website during summer, so that everyone can see a notice of "possible delays due to traffic and high season" before they purchase their ticket, and plan their trip accordingly.
Kind regards, GetByBus
10 am bus from Shkodër to Podgorica was…
10 am bus from Shkodër to Podgorica was 52 minutes late.
Bus driver: smoked, answer phone calls, made phone call, texted and played with the radio to find his favorite, loud, music. All of this while driving a very curvy high-way.
It made me anxious.
9 July 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Kj,
we are so sorry that you had such a bad experience with the driver.
We apologise once again for your inconvenience. Considering your waiting time; the reason for your delay was simply the pain of high season. This is why we place a very noticeable banner on our website during summer, so that everyone can see a notice of "possible delays due to traffic and high season" before they purchase their ticket, and plan their trip accordingly.
Kind regards, GetByBus
Do not buy ticket online from split bus…
Do not buy ticket online from split bus station to airport ,it doesn’t guarantee you a seat as priorities goes to people with paper ticket bought at the station .
Only if there are place in the bus then you will be allowed to board
Pathetic
8 June 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Shida,
thank you for your feedback, it is very valuable for us.
We are working on improving our service, especially for airport transportation.
Kind regards, GetByBus
Reply from GetByBus & GetByFerry
Hello,
we are sorry that you didn't find our app useful.
Kind regards, GetByBus
Simple, easy and convenient.
We booked from Kotor to Podgorica in Montenegro. Booked in advance, glad we did as there would have been no seats left if we had just turned up on the day. I guess you could go to the bus station a few days early to buy tickets and not pay a small booking fee if you wanted to. We found the website easy to use and convenient. Some people have written unfair reviews about this company. They are simply a good service allowing you to get tickets conveniently- they have nothing to do with state of bus, delays, driver issues etc. we would use them again, thank you.
22 May 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Claire,
thank you so much for your valuable feedback, means a lot! Thank you for recognising our work.
Kind regards, GetByBus
OVERPRICED !!Took it for 30euros Naples to Sorrento…
Took it for 30euros Naples to Sorrento and had to walk from the bus station to hotel. Then booked return with Curreri Viaggi was 10 Euro and they picked me up at the hotel!!
23 April 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Carole,
we are sorry to hear you are disappointed in our service.
We would like to know more about your case, because it doesn't seem right. Please contact our customer support to give us more feedback so we could improve our service.
Kind regards, GetByBus
I booked my ticket from fatima to…
I booked my ticket from fatima to Lisbon , they deducted money but i didn't receive receipt.
8 December 2022
Unprompted review
Reply from GetByBus & GetByFerry
Dear Sandeep,
you have bought a ticket from an operator that only advertises their page on our website.
The entire buying process and customer support is on their end. Please make sure to contact your provider and leave feedback on their website.
Kind regards, GetByBus
⭐️⭐️⭐️⭐️⭐️
Belgrade-Budapest
Budapest-Belgrade
Wonderful, from now I’ll always use this site, it’s pretty safe. My recommendation for use it✨
8 October 2022
Unprompted review
Reply from GetByBus & GetByFerry
Dear Anja,
thank you very much for your great review. It is lovely to hear that all went well while using our service.
Kind regards, GetByBus
Very quick response on my…
Very quick response on my question,excellent servise.
10 October 2022
Unprompted review
Reply from GetByBus & GetByFerry
Dear Ivanka,
thank you so much for taking the time to leave us a positive review! Much appreciated.
Kind regards, GetByBus
Very poor customer service
Very poor customer service. A glitch between the website and the service provider's website meant that the wrong date on a ticket was booked and they refused to take accountability for it or assist with changing the date of travel meaning we had to buy a whole additional ticket. Also issues using on the mobile site where it makes you select both journeys and opens up a pop up but that is only for a single ticket. The prices also don't line up and you spend more than it quotes.
Just book directly with a coach provider - this website will waste your money and time.
Update following their response - we contacted their customer service within hours of the issue arising and were met with a point blank refusal to provide a refund.
1 August 2022
Unprompted review
Reply from GetByBus & GetByFerry
Dear Ms Hannah,
we are so sorry for your bad experience while traveling.
It is very important to contact our customer support right on time, in order for us to be able to help you with your issue.
We are always more than happy to make the best of a bad situation, including providing full refunds or vouchers, but it vital for you to check your tickets and contact us in case you notice an issue.
Kind regards, GetByBus
If there was a 0 I would put zero
If there was a 0 I would put zero
Worst ever
They never show up to the airport after reserved a ride
Don’t trust them
18 July 2022
Unprompted review
Reply from GetByBus & GetByFerry
Dear Battista,
thank you for your feedback, it is very valuable for us.
We are continuously working on improving our service, especially for airport transportation.
Kind regards, GetByBus
We waited on the bus stop for over an…
We waited on the bus stop for over an hour and because of the incorrect information about the time schedule provided by Getbybus we had to run to our train as well. We were supposed to have an hour between the arrival of the bus and the departure of the train.
Nevertheless, the bus drivers from the Promet Makarska were helpful and did their best to get us to the train station on time.
Therefore, we don’t recommend managing your time according to the Getbybus page or using their services.
3 July 2022
Unprompted review
Reply from GetByBus & GetByFerry
Dear Chromiak,
We apologize for the inconvenience caused by the incorrect time schedule provided. While we aim for accuracy, we regret any delays that affected your travel plans.
However, we're sorry your experience with our service was not satisfactory.
Regarding your journey, we provided clear departure and arrival times. Unfortunately, we didn't receive any communication from you beforehand.
Passengers are responsible for estimating arrival times, especially when combining transportation modes.
We appreciate your feedback and will strive to improve our services.
Best regards,
GetByBus
Avoid the online booking
I've booked a ticket online for bus from Split to Split Airport which was overbooked. Passengers with the paper tickets from the station were given priority and all the online booked ticket had to stand in the aisle. Luckily we've made to the airport safely but I've never seen anything like this before.
The driver told us that the online bookings are basically less valid, using the word "sh**" - very unprofessional and unacceptable behavior.
I'm glad that I've made to the airport on time but I will never use this transport again.
20 June 2022
Unprompted review
Reply from GetByBus & GetByFerry
Dear Justyna,
thank you for your feedback, it is very valuable for us. We are sorry for your bad experience.
We are working on improving our service, especially for airport transportation.
Kind regards, GetByBus
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