GetawayDealz.com Reviews 

532
TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

I enjoyed GetawayDealz customer service... And I enjoyed my stay at Westgate Resort... Clean & well staffed... Thank you.... We stayed two nights & the room was really nice.... makes staying in reg... See more

Rated 1 out of 5 stars

SCAM SCAM SCAM DO NOT GET SUCKED IN. THEY OFFERED ME TWO PLACES IN ORLANDO THEN CALLED BACK AND TOLD ME THAT POLICIES RECENTLY CHANGED YESTERDAY AND THAT THEY COULD NOT OFFER ME A ROOM IN ORLANDO AS T... See more

Rated 5 out of 5 stars

I felt very comfortable from the beginning w this being a real deal. Nothing was hidden. It is exactly what they say. We actually wanted to buy the condo but for our travel job it wasn’t in the right... See more

Rated 5 out of 5 stars

It’s truly an amazing place to escape for few days or actually have a vacation with your love ones. One thing that I would say that should improve better is when giving the extended hours to the clien... See more

Company details

  1. Travel Agency

Written by the company

GetawayDealz.com is a leading provider of highly discounted vacation deals to some of the most popular destinations in North America, Mexico, Asia, and the Caribbean. We are able to provide these highly discounted vacation deals in exchange for guests agreeing to attend a 90-120 minute sales presentation of our resort partner's vacation ownership programs and products. We believe that if we offer the best deals and service, we can continue to build upon the success we have enjoyed since founding the company in 2010. We look forward to serving you and helping you to book your dream vacation.


Contact info

3.9

Great

TrustScore 4 out of 5

532 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(532)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

David is the worst

I called in wanting to get a deal for a hotel stay. The conversation went left after he asked me where did I live instead of asking what was the address on my drivers license. Once he felt he was challenged he didn’t allow me to speak and then told me I was not eligible and disconnected the call. I tried to call back and it stated I was ineligible and it wouldn’t transfer me. I called from another cell phone number and unfortunately I got the same person David. He shouted at me and told me he already flagged these cell phone numbers as ineligible when actually I am eligible and I meet the requirements. I am unable to complain to a supervisor or manager as my number prevents me from getting pass. They claimed all calls are recorded which I’m not sure that’s accurate because this guy should be released from representing westgate with his attitude. I will also complain directly with westgate for using such company as a third party. This review is NOT the last they will be hearing from me on.

22 April 2024
Unprompted review
GetawayDealz.com logo

Reply from GetawayDealz.com

Hello. We're sorry to hear that you had this experience with Westgate Resorts during your call in to inquire on the promotion! We do not have a record of the name used to write this review on our end to follow up and address your concerns. Please provide your correct contact information so we may contact you and look into this matter further and see if there is anything we can do to help. Thank you.
-GetawayDealz Customer Service

Rated 1 out of 5 stars

Was told I wasn’t enough to qualify

Was told I wasn’t old enough to qualify. Woman on the phone went to ask to be sure and came back, told me I could pay $110 PER NIGHT instead of $99 for the weekend. When I said no thank you, she hung up as I was in the middle of asking her another question . Extremely rude and unprofessional.

15 February 2024
Unprompted review
GetawayDealz.com logo

Reply from GetawayDealz.com

The reason why we are able to offer our packages at up to 85% discount is because these promotional offers require an up to a 2 hour sales presentation at the Resort to learn about our Resort Partner’s vacation Ownership Programs. The demographic requirements are set forth by our Resort Partners, not us, and they are all listed on the website under the Offer’s “Terms & Conditions.” The last thing that we want to do is to sell this package to someone that does not qualify because the penalty for purchasing the package without qualifying would result in an additional charge of the full rack-rate of the resort stay. Our packages are not a scam but there are qualifications to meet to purchase which not everybody meets. We can understand why this would be disappointing to someone who does not qualify or want to answer the questions.
If you have any further questions about the qualifications and whether you meet them, we are always happy to assist you: 888-541-5714.
Regards,
The Getawaydealz Team

Rated 5 out of 5 stars

One bedroom suite

The manager of concierge services was very hospitable and our accommodation was just awesome. We were very pleased as owners. Stayed from September 16th thru 19th

16 September 2023
Unprompted review
Rated 5 out of 5 stars

First of all the treatment we received…

First of all the treatment we received from everyone on site at the Smoky Mountains resort was top-notch. We don't have one negative thing to say. We actually bought a time share right on top of the mountain. Our view is spectacular. I would recommend them to anyone. Our representative that we had was nothing but professional. We now have made a friend after our experience. The resort has a lot of amenities to offer and it's surrounding areas which are the National Park and Pigeon Forge. I will recommend this to anyone. I can't wait to go back and use my week plus more . Thank you! Westgate!

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Very good customer service

We had bought this right before covid and wasn't able to use it and forgot about and while checking email I found my old reservation and call they were very accommodating and let me use my old reservation

3 July 2023
Rated 5 out of 5 stars

Enjoyed the stay and amenities

Enjoyed the stay and amenities. Not too far from attractions. Presentation is too long

22 August 2022
GetawayDealz.com logo

Reply from GetawayDealz.com

Hi Hi Mokong,,

Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.
We look forward to serving you in the future.

Getaway Dealz Customer Service.

Rated 5 out of 5 stars

Awesome customer service as usual

Awesome customer service as usual, great prices, will always use this site.

29 July 2022
Unprompted review
GetawayDealz.com logo

Reply from GetawayDealz.com

Hi James,

Thank you so much for your review. We really appreciate your feedback and we are glad you had a great experience with our services.

We look forward to serving you in the future.

Getaway Dealz Customer Service.

Rated 5 out of 5 stars

Incredible Memories!!!

This was an amazing property and wonderful people who are the life-blood of the resort!!! I would highly recommend this experience to everyone who is looking for TOTAL RELAXATION in a 5 Star Property.

28 June 2022
Rated 1 out of 5 stars

Wish have NEGATIVE Rating

Wish have NEGATIVE making.
Stressful, unhealth conversation. Person on phone rude, I am NOT disqualify for discount as I am not US citizen. Lady on phone ask me question "Are you citizen on USA?" as I say NO Lady on phone hang on me. Do not understand the fact that not as citizen what it will make deference for my loyality for USA US Low and qualification of discount.

27 May 2022
Unprompted review
GetawayDealz.com logo

Reply from GetawayDealz.com

Thank you for providing your information and your feedback. We do take our customer service seriously, and agree it is unprofessional to hang up on customers. We will review for any phone calls and see if there is an opportunity for us to improve. Some of our highly discounted promotions do require that the participants be US citizens as well as other requirements. Anyone can book with the hotel directly with the rack rates, however to take advantage of our discount promotion participants must meet all of the qualifications.

Rated 5 out of 5 stars

Wonderful Stay

Wonderful Stay. Only problem was closet dropped all our hanging clothes to the floor due to poor hinges.
Beautiful Resort. Would Love to Visit in the Near Future

23 May 2022
Rated 1 out of 5 stars

Very poor customer service. Degrading

Not sure what the problem is with your company but you guys are rude very rude. I like every American is struggling due to our own government and Society and get a simple getaway you guys made it harder to even get an approval let alone knowing about active programs.

19 March 2021
Unprompted review
GetawayDealz.com logo

Reply from GetawayDealz.com

Hi Kenneth. No doubt folks are struggling, and we most certainly sympathize with that. However due to it's promotional nature, our offers do have qualifications that must be met in order to be eligible to receive the discount. We will have someone reach out to see if there is anything further we can do to help.

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