Got inspired by my friend Tedious Ziponda on the discount from the diesel card he got from this company he is enjoying that's why I want to join also with my truck. This company is doing a great job f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our account manager, Lei at Fleetsmarts, is absolutely outstanding. He has never let us down. I strongly recommend both Lei and Fleetsmarts to handle your company's factoring needs.
Company replied
I just called today Christine answered my phone i need to activate my fuel card she just did in one minute super quick very happy for this customer service great 👍👍
Company replied
Christine, who was the representative who helped me with educating me on how to properly submit my loads was excellent. Very professional and knowledgeable. When our conversation was done I felt compl... See more
Company replied
Company details
Written by the company
Fleetsmarts is here to assist trucking carriers with getting on the road and staying on the road. We aim to assist small trucking companies with top tier fuel discounts at the major truck stops and also extremely low factoring rates to help money get into your bank quickly and efficiently to al low you to have the cash requirements to operate your business. Please reach out and let us know how we can best assist you.
Contact info
United States
- get.fleetsmarts.net
3.3
Average
373 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They shutdown fuel card for fraud which…
They shutdown fuel card for fraud which was the right thing to do.... Used another card in my possession that had not been used for more than a year.... Setup new PIN code and used the card in Missouri..... 4 days later I get notified of 2 transactions within 11 minutes of each other at the same location in Texas for more than $1300. and I was in KANSAS. I have 50 people to prove I was in Kansas and a Facebook video showing me participating in a church service at my church on the day the transactions happened. I submitted dispute as directed by Fleetsmarts and almost a month later thru the front line customer service rep I was told they WILL NOT refund the $$$$ and gave no answer as to why. Account rep has not taken my calls ever but did promise to call back within a hour but NO calls.... No one but front line cust service rep will talk to me. They were good to use UNTIL THIS FRAUD. DO NOT USE THEM until you have confirmation how they handle fraud.....
22 November 2025
Unprompted review
Reply from Get Fleetsmarts
We understand how concerning situations involving disputed transactions can be, especially when potential fraud is involved.
For security and compliance reasons, all fuel card disputes are reviewed through a formal investigation process by our fraud and card services team. Refund decisions are based on the findings of that review, including transaction details and account activity. Frontline representatives have limited visibility into these investigations, which can sometimes make communication feel delayed or incomplete.
To ensure your dispute is properly reviewed and escalated, we encourage you to contact our compliance team directly at 801-893-3600. Speaking with the appropriate team allows your case to be reviewed in full and any available clarification to be provided.
Fleetsmarts remains committed to safeguarding accounts and addressing fraud concerns carefully and responsibly.
Stay away from FLEETSMARTS . Deceiving people
I am extremely disappointed with my experience with FleetSmarts. They filed an unauthorized UCC lien against my company without proper consent or justification. This action was taken without my approval and has caused serious concern and potential harm to my business.
Additionally, FleetSmarts refuses to cancel the contract, despite previously stating—both verbally and in writing—that the contract can be canceled at any time. After requesting cancellation, they continued to enforce the agreement and failed to act in good faith.
The lack of transparency, refusal to honor their own stated terms, and the filing of an unauthorized UCC lien are unacceptable business practices. I am currently working to resolve this matter, but I believe other business owners should be aware of these issues before engaging with FleetSmarts.
I strongly recommend exercising caution before entering into any agreement with this company.
12 December 2025
Unprompted review
Reply from Get Fleetsmarts
We take feedback like this seriously and want to address the claims clearly and responsibly.
Fleetsmarts does not file UCC liens without disclosure, nor do we enforce agreements outside of the terms communicated during onboarding. Any UCC filing is associated with the setup of a credit or service program and follows established procedures. Cancellation requests and account status are reviewed based on the specific details of each account to ensure accuracy and compliance.
We understand that misunderstandings can occur, especially when multiple communications are involved, and our goal is always to provide clarity and resolve concerns appropriately. To allow us to review your situation in detail and address your claims directly, we encourage you to contact our team at 801-893-3600. Speaking with us will allow us to verify the information and outline the proper next steps.
Fleetsmarts remains committed to transparent practices and supporting business owners with reliable factoring and fuel card solutions.
Fraud!!!
Fraud!!!! FRAUD!!!!
They make fake contracts and they ask you $500 to take it off ,
Im sure I'm not the only one that this happened to him
10 December 2025
Unprompted review
Reply from Get Fleetsmarts
We take statements like this seriously and want to address them clearly and responsibly.
Fleetsmarts does not create fake contracts or place filings without prior disclosure. Any UCC filing or account action is completed as part of a documented onboarding process and in accordance with applicable requirements. Requests for release are handled through established procedures to ensure accuracy and compliance.
We encourage you to contact our team directly at 801-893-3600 so we can review your specific situation, verify the details, and address your concern appropriately. We remain committed to transparent business practices and supporting our customers in a professional manner.
Reply from Get Fleetsmarts
We’re thrilled to hear that you’re happy with our service! At Fleetsmarts, we strive to make every experience smooth, reliable, and supportive for our carriers. Thank you for your trust and recommendation.
She’s name vain and she’s help very well
She’s name vain and she’s help very well
5 December 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad to hear our team has been so helpful! We strive to provide support whenever you need it, and it’s great to know you had a positive experience.
In the last four months
In the last four months, I have sent many emails to your colleague David requesting the latest updates on our invoices, but I have not received any information.
Unfortunately, this situation has made me feel that I may have entered into a contract with someone who has not acted in good faith.
5 December 2025
Unprompted review
Reply from Get Fleetsmarts
We understand how important timely communication and invoice updates are for your business.
We want to ensure your inquiry is reviewed promptly and accurately. Please contact our team directly at 801-893-3600 so we can verify your account details and provide a clear update regarding your invoices.
Fleetsmarts is committed to maintaining transparent communication and acting in good faith with our clients.
Our account manager
Our account manager, Lei at Fleetsmarts, is absolutely outstanding. He has never let us down. I strongly recommend both Lei and Fleetsmarts to handle your company's factoring needs.
17 September 2025
Unprompted review
Reply from Get Fleetsmarts
We are thrilled to hear that our team has been reliable and supportive in managing your factoring needs. At Fleetsmarts, we strive to provide consistent, professional service and are glad to know it has made a positive impact on your business.
Filing UCC to protect them selves?
After I tried to factor with Truckstp factoring services, I received a notice that fleetsmart put a UCC on my company, preventing me to factor with some other companies, First, I never agreed anything to Fleetsmart, the only communication with them was a phone call offer for fuel card where they promised a discount on fuel purchases.That is It!
After I read some other reviews, Fsmart that they put UCC as an industry standard practice to cover their assets, my question is, what about us, small carriers and O/Os.? Is Fsmart bigger fish and smarter shark, No, I don't think so. As I read, they are asking 500 to remove the UCC? when they are the ones that did the filing, YOU did the filing with out my consent, YOU remove it because no one told you to do it. This has to go to my state attorney.
21 November 2025
Unprompted review
Awesome customer service
Awesome customer service. They answer all hours of the night and I’ve never had one problem with them. Thanks for keeping my business running Christine!!
5 November 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for your kind words! We’re glad to hear that our support has been helpful and reliable whenever you needed it. Keeping your business running smoothly is our top priority, and we appreciate your trust in Fleetsmarts.
Christine
Christine, who was the representative who helped me with educating me on how to properly submit my loads was excellent. Very professional and knowledgeable. When our conversation was done I felt completely confident in the information that she gave me. Very well done.
31 October 2025
Unprompted review
Reply from Get Fleetsmarts
We’re delighted to hear that your experience with our team was both professional and informative. Ensuring our clients feel confident and supported is always our top priority. We’re glad the guidance you received made the process clear and easy to follow. We appreciate your trust and look forward to continuing to support your success with Fleetsmarts.
Great job Christian just helped me out…
Great job Christian just helped me out a whole lot. I will be calling you back when I get the rest of the document signed and get them submitted to the portal. Thank you again.
23 October 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad to know our team was able to assist you and make things easier. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service.
Reply from Get Fleetsmarts
Thank you for your feedback. We’re glad to hear you had a quick and helpful experience. Our team at Fleetsmarts always aims to provide efficient and reliable support for our clients.
Good reception and fast service
Got inspired by my friend Tedious Ziponda on the discount from the diesel card he got from this company he is enjoying that's why I want to join also with my truck. This company is doing a great job for helping us to grow in business especially our small businesses.
15 October 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for sharing your experience and for trusting Fleetsmarts. We’re glad to hear that Tedious’ positive experience inspired you to join us. Our goal is to help owner-operators and small fleets grow by providing reliable support and helpful programs like our fuel card. We look forward to working with you and being part of your business journey.
All 5 star with this company are lying…
All 5 star with this company are lying
They do it by thier self. Just hang up the phone when you hear that's fleetbullshjt , not fleetsmart at all. Look at the real review on BBB
14 October 2025
Unprompted review
Reply from Get Fleetsmarts
We’re sorry to hear that you feel this way. Our reviews are written by real clients who have used our services and chosen to share their experiences. We never create or post our own reviews.
We understand that not every experience is the same, and we’d like the opportunity to look into your situation directly. Please reach out to us at (801) 893-3600 so we can review your account and help resolve any issues you may have encountered.
Fleetsmarts is committed to transparency and fair business practices, and we truly value open communication with anyone who has concerns.
I just called today Christine answered…
I just called today Christine answered my phone i need to activate my fuel card she just did in one minute super quick very happy for this customer service great 👍👍
10 October 2025
Unprompted review
Reply from Get Fleetsmarts
We are glad to hear Christine was able to assist you quickly with activating your fuel card. At Fleetsmarts we aim to provide fast and reliable support along with factoring and fuel solutions that help carriers stay on the road with confidence. We appreciate your trust and look forward to continuing to support your business.
She was helpful and prompt.
3 October 2025
Unprompted review
Reply from Get Fleetsmarts
We are happy to hear she was helpful and prompt in assisting you. At Fleetsmarts we take pride in providing quick support and reliable factoring services to keep carriers moving forward. We appreciate your trust and look forward to continuing to support your business.
Reply from Get Fleetsmarts
We're glad to hear that Christine made your experience smooth and easy. At Fleetsmart, we’re proud to offer services like fuel savings and factoring solutions to help make managing your fleet more efficient. We look forward to supporting you again soon!
Information was provided good clearly
Information was provided clearly
2 October 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad the information was clear and helpful. At Fleetsmarts, we strive to provide not only clear guidance but also practical solutions like fuel savings and factoring to support your fleet efficiently. We appreciate your trust and look forward to working with you again!
Christine was great at helping me with…
Christine was great at helping me with my issue. Great customer service!!!
29 September 2025
Unprompted review
Reply from Get Fleetsmarts
We are glad to hear Christine provided great customer service and was able to help with your issue. At Fleetsmarts we strive to combine dependable factoring with personal support so carriers can always count on us. We appreciate your trust and look forward to continuing to work with you.
Christine did a excellent job with…
Christine did a excellent job with assisting me with my load l.She’s always very kind and doesn’t get off the phone is done.5 star service.
24 September 2025
Unprompted review
Reply from Get Fleetsmarts
We are thrilled to hear Christine provided excellent assistance with your load and that her kindness and dedication stood out. At Fleetsmarts we aim to combine reliable factoring with personal support so carriers can focus on moving loads smoothly. We look forward to continuing to support your business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.