German Motor Co Reviews 

Emergency visit to the garage as driver's window jammed half open. Staff immediately took steps to close the window so the car was secure and then ordered replacement parts ready for a timed appointment to carry out a full repair.

Incredibly efficient, thorough, friendly, and good value for money.

I have a Mini Clubman and there was a warning light about the brake pads, and after finding the Mini main dealers very pricy, I did a quick google search and found this place. After a quick call to book it in, I arrived yesterday and had a great experience from the first minute. I arrived at the same time as three other drivers and the two people working at the front of the garage helped us navigate this car-parking Tetris seamlessly. Then straight through to reception to confirm the plan (replace brake pads and check tyres), left my keys and contact details and headed off.

Got an email and a follow up text message within a couple of hours with a report and a quote. A quick call to give the go ahead, and then a further text message two hours after that to say the car was ready to pick up.

A gentleman even offered to reverse the car out onto the road for me. It's next level customer service like this that ensures that I will return. Thank you to everyone who helped me and worked on my car yesterday.

I sent my car there to have the air conditioning fixed and eventually they managed to diagnose the problem and fix it, 3 weeks from the first time I sent it in. I realise that some problems are more difficult to diagnose and attend to than others and so my dissatisfaction is not with that but with the poor customer service I received. So the 1 star rating above is for the poor customer service, the work eventually done on the car seems great but overall my experience was very poor.

Initially I was told several times that it would be attended to 'tomorrow'. As time went by, they wouldn't return my calls to let me know the status of my car and when I might expect it back, this is despite repeated promises to call me back 'within a few minutes' or 'in a little while' and despite me telling them I needed the car back by a certain date. To top it all of, when I went to collect the car with my husband, the entire tone was markedly different.

Do they not expect women to have cars that need to be fixed?