Delivery delayed by Fed Ex and floods. Packaging not sufficiently taped on bottom. Items could have fallen out. Product excellent and well priced
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price. Prompt delivery. But no phone number and no response to emails. Don’t expect a personal service.
Company replied
Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more
Company replied
Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more
Company replied
Company details
- Agricultural Product Wholesaler
- Agricultural Service
- Garden
- Grounds Maintenance Service
- Lawn Mower Repair Service
- Plant and Machinery Hire
Written by the company
Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.
Contact info
Unit 5b, Grovebury Road, LU7 4SF, Leighton Buzzard, United Kingdom
- 01525 372062
- onlinestore@georgebrowns.co.uk
- georgebrowns.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Purchased a faulty Stihl unit.
Purchased a Stihl unit which there was a problem with. I self employed and time cost money when you are self employed. The response I had was laboured and eventually when they did get in touch me they were trying to push take to it a local dealership scenario, which isn’t that close to me.
I will do purchasing with my local dealership from now on and avoid the constant headache of online purchasing.
3 March 2026
Reply from George Browns
Hello,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
When you contacted us regarding the issue with your machine, our team responded within our service timeframes and provided two options to help resolve the problem as quickly as possible. We offered to arrange collection of the unit so it could be inspected through our workshop under warranty, or alternatively suggested taking it to a local authorised Stihl dealer, which can sometimes be the quickest way to have a machine assessed and repaired.
On this occasion, you confirmed that you would take the machine to your local dealer, which we hope helped move things forward for you.
We understand how important reliable equipment is, particularly when you are self-employed, and we’re sorry that the experience has been frustrating. Our team always aims to provide the most practical solutions available and support our customers as efficiently as possible.
If there is anything further we can assist with, please don’t hesitate to contact our dedicated customer service team.
Kind regards,
George Browns Customer Experience Team
Northern Ireland Stick Clear
I used George browns to purchase a Stihl FS55R. Paid the price at the point of purchase including £9.95 for delivery to NI which is basically the standard fee from Great Britain to morning . it’s in most cases already an inflated delivery fee from Great Britain to Northern Ireland. So I had emailed this company to find out delivery instructions to be then told I needed to pay an extra £15 more on delivery on top of the £9.95 I already paid. Which then made the product to expensive as Ivan get it cheaper else where. Even though the sale was already agreed with shipping costs calculated.
Advice to Northern Ireland companies is, stick clear of them. Use companies who’s shipping costs isn’t a grey area or you will end up getting stung by this company. If they don’t know there business well enough to even know what shipping fees are then I’d question the integrity throughout their establishment.
11 March 2026
Unprompted review
Reply from George Browns
Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and understand how frustrating it must have been to be asked for an additional delivery charge after completing your purchase.
Shipping to Northern Ireland can sometimes involve additional courier surcharges depending on the size, weight, and classification of certain items, and unfortunately this isn’t always fully reflected in automated checkout calculations. In your case, it appears this was identified after the order was placed, which is why our team contacted you regarding the additional cost. We completely appreciate that this created confusion and made the purchase no longer competitive for you.
We’re currently reviewing how these delivery charges are calculated and communicated so situations like this are clearer upfront and customers aren’t surprised by any additional fees after ordering.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. If you’d like to discuss this further, please feel free to contact our team directly and we’ll be happy to help.
Kind regards,
George Browns Team
Reply from George Browns
Thank you for your kind words :)
Great customer service
The order process for Stihl product is user friendly and efficient from point of order to delivery. With clear communication I was well informed and delivery first class. Thank you.
26 February 2026
Unprompted review
Reply from George Browns
Thank you for your kind words! Enjoy your new product :)
Very helpful fast delivery
Very helpful fast delivery
Phone call and emails were extremely helpful very polite on the phone great help identifying the part I needed
Great company recommended
6 March 2026
Unprompted review
Reply from George Browns
Thank you for your kind words :D we love hearing when we've done a good job. Enjoy!
Reply from George Browns
Thank you for your kind words :)
My kombi engine was cheap compared to…
My kombi engine was cheap compared to other companies. Postage was quick and efficient.
Really happy
9 February 2026
Reply from George Browns
Thank you for your kind words, we hope you enjoy your new machine :)
Friendly and just great all round service
I was looking for an item of stihl kit that was out of stock everywhere,these guys had it and I was using it 2 days later.
Great service!!
5 February 2026
Reply from George Browns
Thank you for your kind words. We are glad we could help :) Enjoy your new product!
Great items at a competitive price
Great items at a competitive price.
Fast delivery.
Very pleased with the products.
26 January 2026
Reply from George Browns
Thank you for your kind words. Enjoy your new products :)
Excellent service
Deal with lots of the team from sales,service and parts departments.
Excellent customer service every time, would not fault them in anyway, parts get delivered quickly and help and advice is always just a call away.
5 February 2026
Unprompted review
Reply from George Browns
Thank you for your kind words! :)
Super quick delivery
Super quick delivery, best price I could find and great communication.
23 January 2026
Reply from George Browns
Thank you for your kind words. Enjoy your new product :)
Reply from George Browns
Thank you for your kind words. Enjoy your new mower (lets hope the weather improves soon) :)
Delivery delayed by Fed Ex and floods.
Delivery delayed by Fed Ex and floods.
Packaging not sufficiently taped on bottom. Items could have fallen out.
Product excellent and well priced
22 January 2026
Reply from George Browns
Thank you for your review. We are sorry for the delay, the recent floods have caused a few issues amongst several courier providers.
We are glad you are happy with your product.
Reply from George Browns
Thank you for your kind words! We hope you enjoy your new product :)
Reply from George Browns
Thank you for your kind words! :)
Impressive delivery very very fast…
Impressive delivery very very fast great company and service 👍
17 November 2025
Reply from George Browns
Thank you for your positive feedback, we hope you enjoy your order! :)
All good thanks.
Good price, excellent comms and ultra fast delivery. First time I have bought from this organisation and would happily buy again.
3 November 2025
Reply from George Browns
Thank you for your kind words. We hope you enjoy your new product :)
Checked on line placed the order and…
Checked on line placed the order and delivered as requested no problem
31 October 2025
Reply from George Browns
Thank you for your kind words. We hope you enjoy your new product!
Excellent next working day delivery
Excellent next working day delivery, cheapest on the Internet. Very satisfied.
30 October 2025
Reply from George Browns
Thank you for your kind words. We are glad you are happy with your new item.
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