geomix Soccer Store Reviews 9,337

TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

I got my J League Kit in, even though I got porch pirated, but it's not on them. The Jersey I got was in good condition.

Rated 3 out of 5 stars

Scam site: avoid them. Bought some running shoes. Then received no information about delivery for a week. Only when I write to them asking about it, did they tell me that the product i bought is... See more

Rated 2 out of 5 stars

Ordered shoes and waited more than 5 business days for delivery and another 2 for delivery. I only got an answer after I switched on PayPal. The shoes were returned on the day of delivery and took 2 d... See more

Company replied

Rated 5 out of 5 stars

I found their article really good and the prices 😊 of this Website really good and the delivery was so fast that I was surprised and they respond fast to email thanks and continue doing like that.

Company details

  1. Soccer Store

Information provided by various external sources

Der geomix Soccer Store ist dein Spezialist für Fußball und Co! Unser Fußball Online Shop bietet dir ein breites Sortiment rund um eine der beliebtesten Sportarten der Welt.


Contact info

3.6

Average

TrustScore 3.5 out of 5

9K reviews

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Rated 5 out of 5 stars

Good

Bought a pair of adidas shoes. Good experience.

5 December 2022
Unprompted review
Rated 3 out of 5 stars

Give me back my money!

Scam site: avoid them.

Bought some running shoes. Then received no information about delivery for a week. Only when I write to them asking about it, did they tell me that the product i bought is sold out and they have cancelled the order!! I then asked when I would receive the money back and they just blanked me, ignoring all further communication. Not trustworthy.

In the end i got my Money back via a paypal complaint

20 November 2023
Unprompted review
Rated 1 out of 5 stars

The site offers good bargains

The site offers good bargains, allow 30 day return and advertises very clearly sending costs free for orders over 40Eur. It advertises in German social media but if we don’t pay attention, the return costs are paid by the customers and the return address is in Austria.
I already saw many complaints about this topic but I think this company could improve a lot the service in Germany with 2 simple changes:
- Providing a proxy location in Germany in order to allow the German customers to ship back to a German Postal address.
- Providing to the customers a link to buy DHL/UPS/DPD/Hermes return with a competitive price.
So far looks this company is using the Chinese strategy, avoid any returns due to excessive costs.
Without any change on this subject, I will never buy again from geomix.de.

16 November 2023
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Would not recommend. I ordered my football jersey more than a month ago and I still haven't received it.

They made me fill out a form for investigation and I haven't gotten a resolution despite providing all of the details necessary.

Just order from a different and more trusted seller next time.

👎👎👎

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Return fee for infected shoes

I ordered two pair of sneakers ( nike & puma), they were infected. I sent an email to the support team containing photos of the infected shoe, and they said you can send them back but you have to pay the post fee! that is not fair at all!

19 September 2023
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Schönen guten Tag,
danke für dein Feedback.

Es tut uns sehr leid, dass du offensichtlich nicht zufrieden warst. Sende uns dein Feedback doch bitte per Mail an soccerstore@geomix.at damit wir eine gute Lösung für dich finden können.

Vielen Dank!

Liebe Grüße, Elias

Rated 1 out of 5 stars

I orders some shoes from the website

I orders some shoes from the website, it said 2-3 days delivery, i bought the shoes as a gift when i go on a family vacation, they dont answer my emails, they did send a tracking number, i spoke with dhl, geomix have not sent the order in, its now 7 days from ordering and the shoes is still not sent. Stay away from this website.

1 August 2023
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hallo Laila,
danke für dein Feedback.

Es tut mir unfassbar leid, dass deine Sendung noch nicht zugestellt wurde.
Wir sind da bereits mit DHL im Austausch, damit die Sendung schnellstmöglich zugestellt wird.

Nochmal sorry für die entstandenen Unannehmlichkeiten.

Liebe Grüße, Elias

Rated 1 out of 5 stars

I ordered VREG23-0484446 van 22.06.23…

I ordered VREG23-0484446 van 22.06.23 and today is 29.06 still not sended. Nobody respond on my e-mail..

29 June 2023
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello Mateusz,

Thanks for your feedback!

Something went wrong with our delivery partners.
We will send you an email and offer a solution.

I apologize for the inconvenience!

BG. Ruud

Rated 1 out of 5 stars

Worst site ever with Return of goods

15 May 2023
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hallo Abdul,

bitte entschuldige, dass es etwas länger gedauert hat.
Die Retoure ist heute bei uns angekommen, der Betrag wird schnellstmöglich erstattet.

Nochmal sorry, dass du mit dem Retouren Prozess nicht zufrieden warst.

Liebe Grüße, Elias

Rated 2 out of 5 stars

Cheap but chaotic service

Ordered shoes and waited more than 5 business days for delivery and another 2 for delivery. I only got an answer after I switched on PayPal. The shoes were returned on the day of delivery and took 2 days to reach geomix's warehouse. The refund was made in 10 business days. Unfortunately below average. I do not recommend.

27 April 2023
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello Jan,
thank you for your feedback.

I'm really sorry that it took longer than expected for you to recive your refund.
We refund the money normally in the next couples of bussines days.

Again I am sorry for the inconvenience.

Best regards, Elias

Rated 1 out of 5 stars

I ordered from this store and waited…

I ordered from this store and waited for more than a month until my flight back to my home country, I kept updating them , they said that the package was delivered but I checked my roommates in my old address and none of them received any package since I left, it seems that they are not giving any refund and wanted me to fill out some paperwork, all the wasted time and money, I will not recommend buying from this store! I was literally scammed!!!

16 January 2023
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello Mark,
thanks for the feedback.

I am really sorry, if you didn't receive your order.
According to the trackingnumber, your order was deliverd on the 21.12. In this case for an investigation we need the documents that we already sent you filled out.
Only this way, we will know if your parcel was delivered or not. After we get an postiv answer from the shopping service provider, we can refund the money.

So please send us the document back so we can investigate this case.

Best regards, Elias

Rated 1 out of 5 stars

Stay away from this store!

Stay away from this store!! Scam and unprofessional. We ordered (order number 6140075) on the 20th of December and they charged our credit card the same day. Our order said shipment within 5 days, i.e. 25th of December 2022 however it is now the 6th of January, and we havent even received a tracking number. We wrote email on 4 th if January 2023 and today again, but unfortunately nobody answered.
None of the numbers on the website is working and no one is answering our emails!! I have made a claim against this fraudulent, scamming website!

We ordered the pullover for our daughter’s birthday but did not get any even a Trecking number as written on website… super ridiculous!
I want my money back !

19 December 2022
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello Phatu,
thank you for your feedback.

Your order was automatically canceled by the system due to problems with your credit card.
Unfortunately we haven' t received an email from you. You are welcome to contact us at soccerstore@geomix.at.

Please excuse the inconveniences

Best regards, Elias

Rated 1 out of 5 stars

I ordered on the 8.12 and I still…

I ordered on the 8.12 and I still haven’t received my products or any kind of mail where my products are

7 December 2022
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello Emil,
thank you for the feedback.

I’m really sorry to inform you that because that articles you ordered were no longer on stock, the order was cancelled.
We’ve already informed you about this situation and refunded the money back.

Again I’m really sorry for this inconvenience.

Best regards, Elias

Rated 1 out of 5 stars

t-shirt for the word cup ordered

t-shirt for the word cup ordered, the team already lost, geomix have money, the t-shirt since 2 weeks not delivered, e-mail to support not answered. First and last time buying from this shop.
(edit) got the money back.

14 December 2022
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello Marcelo,
thanks for your feedback.

I am really sorry, that you dind't get your order. We will investigate this case and the accounting will refund your money as soon as possible.
The amount will be in the next couples of business days in your bank account.

Again sorry for this inconvenience.

Best regards, Elias

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