Genuine Motors UK Ltd Reviews 

327
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Its easy to be scepticle for non OEM Parts however as they stated not the cheapest but with metal reinforcement that mimicked the original I removed. Having cleaned up the rear door, a little WD-... See more

Rated 5 out of 5 stars

Great door aperture seal at a great price. Original one sent out was 2 inches short. I contacted them with a photo of the issue and Yun responded by apologising and sending out a longer one the very s... See more

Rated 5 out of 5 stars

The price was very competitive, and the seal fitted the Freelander 2 perfectly. Additionally, the postage by Royal Mail was only 13 pounds, and the item arrived in ten days. Customs duty was paid at t... See more

Rated 5 out of 5 stars

Just had a great experience with Genuine Motors who shipped item fast and well packaged. I have dealt with their customer services recently due to personal circumstances which prevented me from using... See more

Company details

  1. Auto Parts Store

Written by the company

We are an online vehicle parts trader. We have wide selection on rubber components, weatherstrips, windscreen mouldings.


Contact info

4.8

Excellent

TrustScore 5 out of 5

327 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(327)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Ordered a windscreen seal for my van, one ordered was wrong size, rang Genuine Motors, spoke to Dennis, who, with no fuss or bother put an exchange seal in the post for me that day. Recieved it this morning. Thank you Dennis.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Paint Gear, Great Gear

Delivery was fast and the product I purchased is of a high quality. I'd accidentally entered incorrect details for my vehicle and was contacted immediately to inform me of the error. Great communication and fantastic product.

26 December 2025
Rated 1 out of 5 stars

terrible

ordered a boot seal, it was wrong. they tried to say it was correct when it wasnt.
after service terrible, cannot contact them easily, was told to send it back. did that, havent had a refund and have also been ignored when trying to resolve issue.

17 December 2025
Unprompted review
Genuine Motors UK Ltd logo

Reply from Genuine Motors UK Ltd

Dear Mr . Roe
We’re sorry to hear you’re unhappy with your experience. We’d like to clarify a few points so this can be addressed fairly.

We did not receive any phone calls from you, but we did communicate via messages and tried to understand the issue with the item supplied. At no point did we refuse to help — our aim was to resolve the matter correctly.

A return was discussed, and as standard procedure we requested a tracking number so we could confirm the item was sent back. Unfortunately, we never received a tracking number, and the item has not been returned to us, so a refund could not be processed.

We are always happy to resolve issues and remain open to doing so. If you would like to continue with a return, please contact us with the return details so we can assist further.
Kind regards,
Genuine Motors UK Ltd

Rated 5 out of 5 stars

Perfect For My Merc W369 Vito Tailgate

Its easy to be scepticle for non OEM Parts however as they stated not the cheapest but with metal reinforcement that mimicked the original I removed.

Having cleaned up the rear door, a little WD-40. Silicone spray and a no russ attitude this resulted in a most satisfactory fit and as good as any OEM part.

Very pleased with what is my 2nd purchase here and not the last, fast delivery well packed.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Yeti Door Seal

First purchase from this company and what great service, the door seal arrived super quick and well packaged, all at a reasonable price.
Will definitely save the site to use them again when needed.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great door aperture seal at a great…

Great door aperture seal at a great price. Original one sent out was 2 inches short. I contacted them with a photo of the issue and Yun responded by apologising and sending out a longer one the very same day. I can thoroughly recommend Genuine Motors for their customer service and a quality product.

25 November 2025
Rated 5 out of 5 stars

Rear Tailgate Rubber Seal VW T5

I ordered Rear Tailgate Rubber Seal For my VW T5. It was almost impossible to find this car part. Genuine motors helps me a lot. The seal fits perfect. I am from Czech Republic and also delivery was very fast with any problems.

29 October 2025
Rated 5 out of 5 stars

First class service

First class service. Great communication and very helpful instruction. 100% happy with the new seals. I had to order more seal from them as I did not follow their instructions the first time and the seal did not stick. I should have heated the metal with a heat gun or hairdryer, I will do next time.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Replacement door seal for my VW T5 was…

Replacement door seal for my VW T5 was useless, did not fit and was nothing like the original component it was supposed to replace, had to throw it away.

26 August 2025
Genuine Motors UK Ltd logo

Reply from Genuine Motors UK Ltd

Dear Mr. Willis,

We’re sorry to hear that the seal didn’t fit your VW T5 as expected. Our door seals are designed to closely match the genuine product and generally achieve almost 100% customer satisfaction. It’s possible that the item purchased was not the correct type for your specific T5 model — for example, campervan or bus versions often require a different profile.

If you could please contact us directly with your vehicle details, we’ll be happy to help identify the right seal or offer a suitable solution.

Kind regards,

sales@genuinemotors.co.uk

Rated 5 out of 5 stars

Looking for a seal for nissan X trail…

Looking for a seal for nissan X trail t31 for a bit , message the company , they replied quickly , asking for the reg , sent that same sentence the link to order one , ordered at 3pm day after turned up at dinner time , well please that the service , will use them again , passed the company name and link on to friends

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy buying experience

Quick and easy buying experience. Yun answered my question re the seal I required and gave me the link to purchase it on line. It arrived quickly and on time. This is my second purchase from the company and I will use them again for any future requirements.

25 August 2025

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