Genix Healthcare Reviews 

2,387
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 983 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff, noting that dental professionals go out of their way to make patients feel completely relaxed and comfortable during various procedures. People also appreciate the efficient service, quick appointment scheduling, and thorough explanations provided regarding treatment options throughout their visits. However, some customers also noted issues with certain medical products, mentioning that items like dentures or temporary fillings did not fit properly and required repeated adjustments. A few reviewers experienced difficulties with administrative communication, expressing frustration over delayed responses and challenges when trying to resolve problems with practice staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing receptionists, nurses, and dentists as... See more

Service

Consumers find service to be positive, highlighting painless procedures, friendly receptionists, and caring... See more

User experience

Users describe positive interactions with user experience, highlighting that reception staff are welcoming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is... See more

Product

People report ambiguous experiences with product, as some consumers share amazing results regarding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good welcome by reception, didnt have to wait long before Kevin invited me into the surgery.After a quick examination he told me what was needed to be done. Throughout the procedure he kept checking... See more

Rated 5 out of 5 stars

A routine check up identified a filling that needed replacing in my rear lower jaw. An appointment was set but I also received texts in advance of this to say slots had become available. The third tex... See more

Rated 5 out of 5 stars

Treated by Nausheen and her assistant nurse Vidya. I was having composite bonding and was completely unsure of what to expect. The whole process was relaxing painless and every detail during the proce... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with Maria and her assistant Emma. I was extremely anxious about my dental issues but Maria made it so lovely and i felt at ease with her. I am delighted with the outcome of my tr... See more

Company replied


Company details

  1. Dental Clinic

Written by the company

At Genix Healthcare, our approach is centered around a commitment to delivering personalised, patient-focused care that goes beyond traditional healthcare. We believe in treating every patient with empathy, respect, and the highest standard of clinical excellence. Our holistic approach integrates advanced medical technologies with a compassionate, human touch, ensuring that every aspect of your health is considered and cared for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,387)

966 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lucy is amazing ;)

Lucy is out hygienist - me and my 2 boys come and we’re always out at ease - always has the time and my youngest son with additional needs likes to sing her a song before we leave - she now asks for a song and he really enjoys seeing her - for Most a trip to the dentist is daunting and scary but for us with Lucy it’s lovely to see her

27 October 2026
Unprompted review
Rated 5 out of 5 stars

Liverpool Rd Stoke-on-Trent staff

Liverpool Rd Stoke-on-Trent staff, both at the reception, the dentist and dental nurse were very polite. The dentist even asked after my dad and wished to be remembered to him.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

I had an appointment with Aditi

I had an appointment with Aditi, on arrival I explained additional issues I was having, as always very engaged and extremely accommodating going that extra mile. Having been a patient for a number of years now with her without doubt the best dentist.

29 October 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding experience

I had a very positive experience with Prachie during my dental check-up. She was extremely thorough, professional, and attentive throughout the appointment. She took the time to check everything carefully and explained things clearly, which made me feel comfortable and reassured. Her friendly approach and attention to detail were greatly appreciated. Thank you, Prachie, for providing such excellent care. Highly recommended!

28 October 2026
Unprompted review
Rated 5 out of 5 stars

I needed an emergency appointment and…

I needed an emergency appointment and the staff was so kind and caring the customer service is second to none, the dentist that removed my tooth was so caring and made me feel at ease the girls in the room was lovely too thank you everyone

27 October 2026
Unprompted review
Rated 5 out of 5 stars

I cannot praise Lucy our hygienist at…

I cannot praise Lucy our hygienist at the Bridlington Dental Studio highly enough. She is very thorough gives excellent advise and is very dedicated. From the moment you go into the surgery she puts you at ease, nothing is to much trouble taking time and patience to listen and explain. Lucy also takes time to ask how you and your family are with genuine interest. She is outstanding, kind and professional

26 October 2026
Unprompted review
Rated 5 out of 5 stars

A great experience

Alexandra and her assistant were as usual very friendly and proficient .She makes seeing a dentist a pleasure and something to look forward to each time .She is a brilliant ambassador for your business .Well done and Thankyou so much !!!

23 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that Alexandra and her assistant continue to make your visits such a positive experience. It’s lovely to know that Alexandra’s friendly and professional approach makes you feel so comfortable and even gives you something to look forward to at each appointment.

Thank you again for your continued trust and support. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, appointments always on time. Thorough treatment. Always impressed with the service.

24 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visits to Genix Healthcare.

We’re pleased to hear that you consistently receive thorough treatment, find our team friendly and are seen on time for your appointments. It’s great to know that you continue to be impressed with the service we provide.

Thank you for your continued support. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

From first walking in the reception…

From first walking in the reception staff were lovely, my dentist explained everything very well he was so nice to talk to and put me at ease straight away, a really good experience thank you, janice parish.

22 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello Janice, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that our reception team made you feel welcome from the moment you arrived and that your dentist took the time to explain everything clearly and help you feel at ease. It’s wonderful to know that you had such a positive experience.

Thank you for taking the time to share your kind words. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

As a family of 9

As a family of 9. 8 of us all visited the dental studio in bridlington over the course of the past 2 weeks. Having various examinations and making treatment plans. 2 of my children had fillings and 1 child had to have 4 baby teeth removed that had become stuck. From the moment we entered the practice we were made to feel at home, welcome and as someone who doesn't have great teeth I didn't feel judgment at all. Our Dentist was Siddiq Yousufi and his assistants. I genuinely can't recommend him enough! My daughter was so nervous about having her teeth removed but siddiq completely made her feel safe and at ease. Siddiq has been amazing with all the family listening to our concerns, providing practical advice and delivering high quality dentistry and treatment plans. Thank you siddiq for everything you and your team are truly wonderful. We can't recommend you enough and all the children love visiting you especially baby Vinnie!
Zuleika.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Good welcome by reception

Good welcome by reception, didnt have to wait long before Kevin invited me into the surgery.After a quick examination he told me what was needed to be done. Throughout the procedure he kept checking that I was ok. On completion he confirmed that I was happy with the outcome and what to do if any problems occured.
Once again at reception they explained what had been done before giving me the bill. After I had paid they reiterated that if there was any problems to give them a call.
Well done Genix.

21 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look