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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and patient approach in explaining complex financial concepts. Many people highlight the excellent customer service, noting that the staff made them feel valued and at ease throughout the process. The service provided is frequently described as insightful and an eye-opener, with consumers appreciating the detailed and well-articulated financial education. Reviewers are particularly impressed with the clear communication, the ease of the process, and the practical advice that helps them achieve their financial goals. However, some people were dissatisfied with the length of the presentations and reported instances where staff were perceived as less accommodating when customers expressed reservations or declined services.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the ease of the entire process from obtaining... See more

User experience

People report positive experiences with the user experience, often describing it as informative, engaging,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the excellent communication and the... See more

Product

Customers had positive experiences with the products, appreciating the tailored approach and valuable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tunde Amolegbe has been incredibly helpful and has exceeded both my husband’s and my expectations from the very first day we met to the present. Tunde shared his knowledge and expertise to help us bet... See more

Company replied

Rated 5 out of 5 stars

had a great experience on the session with Arrianne and Arvin. The application process was straightforward, and they explained everything clearly without any pressure. They were professional, respon... See more

Rated 5 out of 5 stars

The session with Onyinye Okoro was really an eye opener, very insightful and knowledge filled. She made me understand that irrespective of my earning, with the right guide and knowledge, I shall meet... See more

Company replied

Rated 5 out of 5 stars

Vivian was very helpful, very patient, able to answer alot of questions. She took her time to explain things. She clearly knows her stuff very knowledgeable. Mind blowing experience. Realised wher... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Genistar is a financial education company and our mission is to help families become debt free and financially independent. At Genistar, our aim and vision for the future is to help families solve the fundamental problems that keep them from achieving financial independence. We believe that everyone should create a financial game plan to help them achieve their goals for the future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The top take away from financial freedom presentation

The top take away from this presentation for me, was learning how important it is to place your money into the correct place where interest is higher and be more beneficial in the long term. Anna Davies did a fantastic job at explaining this to me and family thank you !

13 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Amirabbas,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

It was lively.Deep.Educative and above…

It was lively.Deep.Educative and above all shwing us the part to financial freedom and grooming us to groom and bring up others who are interested on this journey.
Rose and Okechi are doing a wonderful job please dont relent .It is your ministry keep spreading the wealth.

10 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Adeyinka,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Excellent information

I had a meeting with Mrs Theresa Dashie about the services Genistar provides. There was an educative power point presented during the meeting which confirmed some already known knowledge, but most importantly gave me many new ones.
The information about the services Genistar provides were very detailed and yet delivered under a calm poise by Theresa. I am looking forward to commencing my journey with Genistar's services.

6 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Beatrice,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

We had a session with Stephen Opperman

We had a session with Stephen Opperman. He was excellent in his communication and advice with a laid back (Non pushy) approach that put us at ease and helped us understand the products we bought

9 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Steve,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

I had a great session with Mrs Chioma…

I had a great session with Mrs Chioma Kanu during which she made a presentation on what Genistar does and what did it for family and I was introduced to the concept of rule of 72 on investments, where your capital invested could yield multiple fold compared to bank savings. This was very interesting to learn and the session ultimately convinced me to invest with the company.

8 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Obi,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Financial Education Sessions with Vivian Godslove…

Have have sessions with Vivian Godslove and it's been really amazing getting to know how I can get my mortgage paid off in lesser years with the fortnight payment. There couldn't have been a better knowledge session!

9 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Atinuke,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Session with Richard Nana Alton was…

Session with Richard Nana Alton was very insightful and helpful

9 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Moyinoluwa,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Constructive plan for business…

Constructive plan for business orientation programme very organised

8 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Wesley,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Amazing

Best company. I can’t fault them. I’ve worked with Anna Davies over the years and she is amazing!

8 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Bridget,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Evelyn Cunanan -Genistar

Evelyn Cunanan gave us the information we need towards achieving financial literacy. She explained to us fully the importance of being secure for the future of our family. It is an eye opener for us because as bread winners we should know how to set aside money for emergencies and be more encouraged to take care of ourselves.
Eveis honest and gave us transparent quotes to achieve our financial game plan.

7 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Jorie,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 4 out of 5 stars

Chichi is good at this job

Chichi is good at this job, she is very patient in explaining the details involved in insurance and she follows up her clients.

7 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Mfon,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

It was an insightful experience.

It was an insightful experience and teaching by Adaku Agba

5 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Olalekan,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Fantastic Presentation

I just left the meeting with Felicia Obadina and Mrs Hallelujah and I must commend them for their professionalism. Their financial education training opened my eyes to quicker ways to financial freedom. I would totally recommend this program and cannot wait to refer others too. We all must enjoy the many benefits of financial education. Well done ladies

4 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Helen,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Professional and helpful session with Anna Davies was…

The conversation with Anna Davies was clear, informative, and very helpful. Everything was explained effectively. Thank you Anna.

2 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Ariane,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Samuel Braga Tavares was very helpful…

Samuel Braga Tavares was very helpful in delivering the financial information and explaining any questions that I had. The information was delivered clearly and effectively. Thanks so much Samuel!

1 April 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Lois,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Evelyn Cunanan

I really appreciated how Evelyn Cunanan tailored the policy to my specific financial situation, rather than trying to sell me a one-size-fits-all product. I now feel confident that my family is secure. Evelyn Was Fantastic attentive and truly cares about getting things done the right way Very professional knowledgeable and very patient.

Evelyn Emphasises on Financial education as an eye opener. Shes Highly Recommended.

25 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Helen,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 3 out of 5 stars

The learning was useful

The learning was useful

29 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Mohamed,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Great experience

Richard Nana Akyin was clear in his presentation and very informative.I will recommend

28 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Evelyn,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Amazing presentation by Richard Nana…

Amazing presentation by Richard Nana Akyin

28 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Omotayo,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

The session with Shanae was an eye…

The session with Shanae was an eye opener. Financial education is important and the knowledge is to be acted upon for a secured future.

28 March 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Glo,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

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