We have two genie garage door openers both model 3053. They open and close just fine the problem is programing them to a car. We have had nothing but struggles to get them to sync with a ram 1500, gmc... See more
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It is a little difficult to get through, but they do give you an option to call you back. They said the callback time should be about 15 minutes. It was about an hour. They did call me back, and then... See more
Waited an hour on the customer service line, only for them to hang up once I told them that I needed to walk to my garage. I have better things to do than to wait at my garage for an hour. Couldn’t... See more
Hands down, this is the worst company I've ever dealt with, and I'm not young. I bought a unit from Genie's Amazon store, and I had issues immediately. Genie's reps did everything possible to get ri... See more
Company details
Information provided by various external sources
Genie garage door opener systems, accessories and installations are well-known and trusted by consumers. Explore our product and support offerings today.
Contact info
one door drive, 44660, Mt. Hope, United States
- 8003543643
- ohio_cs_team@geniecompany.com
- geniecompany.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 24 hours
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Satisfied Customer
I could not be happier with my shopping experience with The Genie Company! I'm a happy camper.
We got very good service on our opener
We got very good service on our opener. The door runs so smoothly and quietly now. He fixed our mother board so we can add new openers.
Exactly what I was looking for
Exactly what I was looking for, easy to program and install
Quick and easy reply to all my needs…
Quick and easy reply to all my needs and knowledgeable support for all my questions.
bought this remote to replace an old…
bought this remote to replace an old version of the same remote.
It was an easy program since I watched the youtube video on it. and it worked first time. Very happy
Customer service was very quick…
Customer service was very quick responding and very helpful. Would highly recommend.
The technician representing the company…
The technician representing the company was just fine. He was here late. So far so good.
Easy to order online & to research what…
Easy to order online & to research what I needed. Package came in a short time with simple directions. This all was a pleasant experience which I had anticipated being difficult. Thank-you Genie Company for your excellent service.
It works great
It works great. It was easy to sync with my garage door opener. Great Job.
Genie makes garage openers too well
Genie makes garage openers too well. The three which I installed well over 20 years ago, keep going and going. However their accessories do not. An outdoor key pad hasn't worked for a while, no big deal. However one of the remotes did fail and I was unable to find one on the Genie website or a generic one anywhere. I called Genie in the States from Canada. A Genie rep quickly indicated even though it was a different Genie remote model, it would work for me. I ordered it and some time later it arrived and now I once again are able to remotely operate my Genie. Thanks folks..........
Very happy with my purchase
Very happy with my purchase. The door opener was reasonably priced, it arrived in a short amount of time (and free shipping), and was easy to program. Thank you!
Product worked great right our of the…
Product worked great right our of the box.
Easy to use!
Product was shipped very carefully. Processing time could have been improved though. I'm not sure whether it was related to the holidays.
I have purchased from The Genie Company…
I have purchased from The Genie Company twice. The first time, I called for assistance finding the part number I needed. Customer service was very helpfull. I received both orders without any problems. I will certainly purchase from them again if I need Genie products.
got my product sooner than expected
got my product sooner than expected, in perfect condition
Happy- quick easy service/ all online.
Instructions were very user friendly.
Excellent instructional videos
Was extremely easy to program the new…
Was extremely easy to program the new remote.
Unbelievably easy to get online and…
Unbelievably easy to get online and order another garage door opener and it shipped in a timely manner.
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