Had an amazing experience with genesis fx 10X accounts , even though I didn’t get a payout (My Own Fault), the process was easy going and no hidden rules. They take risk management serious so just abi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marina Genesis helped me fix my deposit and told me how to avoid future troubles. I was worried since a lot of money can get lost in transit with crypto payments but she ironed out my issue. I’m new t... See more
Company replied
I always have a great experience. My withdrawals are fast. And every time or if I have an issue Justin is amazing and assists every single time. The customer service is top tier. The extra education w... See more
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this is not a bot review!!!! I had trouble depositing my crypto currency and deposited usdc base into a usdc erc crypto wallet. But I contacted them and they responded quickly and helped me recover my... See more
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Company details
Written by the company
Genesis FX Markets is a global online trading broker providing access to multiple financial markets, including forex (major, minor, and exotic currency pairs), commodities, indices, and other CFD instruments. The company serves clients worldwide and offers trading solutions designed to support retail traders, active traders, and professionals alike. The Genesis FX Markets trading environment is built around an innovative, technology-driven platform engineered for performance, reliability, and ease of use. The platform delivers fast execution, real-time pricing, advanced charting capabilities, and integrated risk management tools. Its clean and intuitive interface allows traders to efficiently manage positions, monitor market conditions, and execute trades across different market environments and devices. Genesis FX Markets focuses on providing transparent trading conditions, competitive spreads, and low commissions, supported by access to global liquidity sources. The broker aims to minimize friction in the trading process by emphasizing stable execution, consistent pricing, and modern infrastructure designed to handle high trading volumes. In addition to its trading platform, Genesis FX Markets offers a range of trader support services, including educational materials, market insights, and platform guides to help users understand market dynamics, trading strategies, and risk management principles. These resources are structured to assist both beginners learning the fundamentals and experienced traders refining their approach. Customer support is available to assist clients with account-related questions, technical issues, and general inquiries. The company places importance on accessibility, communication, and ongoing service improvements to enhance the overall client experience. Genesis FX Markets continues to invest in platform development and technology upgrades, with ongoing enhancements aimed at improving execution quality, stability, and user experience. By combining multi-market access, modern trading technology, and client-focused services, the broker seeks to provide a reliable and functional trading environment for traders worldwide.
Contact info
Ground Floor, The Sotheby Building Rodney Village, Rodney Bay, Gros-Islet, St. Lucia
- +1 (847) 222-3509
- support@genesisfxmarkets.com
- genesisfxmarkets.com
4.4
Excellent
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an error with my trade and they…
I had an error with my trade and they reviewed promptly and gave me my refund.
17 June 2026
Unprompted review
Reply from GenesisFX Markets
Hello Amanda,
Thank you for sharing your experience. We are pleased to hear that we were able to review your trade inquiry promptly and resolve it for you. Ensuring fairness and accuracy in our trading environment is a top priority for us.
We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
I Rate GenesisFX Markets 5 Stars
GenesisFX Markets is an amazing company, the platform is easy to learn and easy to use, they have awesome support. the best broker I’ve came across. Exceptional customer service from Marina Genesis, she helped me in a way I didn’t think was possible!
15 June 2026
Unprompted review
Reply from GenesisFX Markets
Hello Keonandrew,
Thank you for sharing your experience and for the 5-star rating! We are thrilled to hear that you find our platform easy to use and that you consider us the best broker you've come across.
Providing exceptional and impactful support is exactly what we strive for, and we will be sure to pass your wonderful shoutout along to Marina.
Thank you for choosing Genesis FX Markets.
The Genesis FX Markets Team
Thanks so much for the email support…
Thanks so much for the email support team 💕💯
15 June 2026
Unprompted review
Reply from GenesisFX Markets
Hello T L,
Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our email support team.
We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
Love it
Love it, first time using it and I’m very satisfied with there platform!
15 June 2026
Unprompted review
Reply from GenesisFX Markets
Hello Ricky,
Thank you for your feedback! We are thrilled to hear that you are satisfied with our platform for your first experience. We are happy to have you with us.
We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
Reply from GenesisFX Markets
Hello Will,
Thank you for your feedback! We are glad to hear that you are enjoying our platform.
We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
Love them
Love them, recommended my brother and friend to genesis and they’re all satisfied also 10/10 recommend
14 April 2026
Unprompted review
Reply from GenesisFX Markets
Hello Dai,
Thank you so much for the 10/10 recommendation! We are thrilled to hear that you and your brother and friend are all having a great experience with us. Providing a platform that our clients feel confident sharing with their loved ones is our greatest goal.
We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
I had to change my address and update…
I had to change my address and update the ID on file and marina genesis was very helpful and quick to assist me !
11 June 2026
Unprompted review
Reply from GenesisFX Markets
Hello Sarah,
Thank you for sharing your experience. We are glad to hear that Marina was able to assist you efficiently with your address and ID updates. We know how important it is to keep your account information current, and we are happy we could make that process smooth for you.
We will be sure to pass your thanks along to her. We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
Genesis is the best broker
Genesis is the best broker. They have advanced features and journaling to help you become the best trader.
11 June 2026
Unprompted review
Reply from GenesisFX Markets
Hello Durayveon,
Thank you for your feedback! We are thrilled to hear that you are finding value in our advanced features and our journaling tools. Helping our clients refine their skills and reach their trading goals is exactly what we aim to do.
We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
Experience of setting up my account was…
Experience of setting up my account was shaky until marina had stepped in and took care of the problem. She did a great job of making sure everything was taking care of.
10 June 2026
Unprompted review
Reply from GenesisFX Markets
Hello Jumar,
Thank you for sharing your experience. We are sorry to hear that the start of your onboarding was a bit shaky, but we are very glad that Marina was able to step in, resolve the issues, and ensure everything was set up correctly for you.
We will be sure to pass your thanks along to her. We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
Website is great
10 June 2026
Unprompted review
Reply from GenesisFX Markets
Hello Nathan,
Thank you for your feedback! We are glad to hear that you are enjoying our website.
We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
This has been the best broker I’ve ever…
This has been the best broker I’ve ever used simple amazing easy to share would recommend 100/100
9 August 2025
Unprompted review
Reply from GenesisFX Markets
Dear Devon,
Thank you for the incredible feedback.
Reviews like this mean a lot to our entire team because our mission has always been to provide traders with a world-class experience built on trust, transparency, and exceptional support. We know traders have many choices when it comes to selecting a broker, so hearing that we've earned your confidence is something we never take for granted.
Our team works hard every day to deliver the best possible trading environment, and we're thrilled to hear that your experience has been such a positive one. Thank you for being part of the GenesisFX Markets community and for recommending us to others.
We appreciate your trust and look forward to continuing to support your trading journey for years to come.
The Genesis FX Team
Very professional service marina you…
Very professional service marina you are the best thank you for all your help and support.
8 June 2026
Unprompted review
Reply from GenesisFX Markets
Dear Al,
Thank you for the great review!
Marina consistently goes above and beyond for our clients, and we're not surprised to hear she made such a positive impact on your experience.
Providing fast, professional support is something we take seriously, and feedback like yours is exactly why we continue to invest heavily in our client experience.
We appreciate your trust in GenesisFX Markets and thank you for being part of our growing community. We're committed to delivering the level of service and support that traders deserve.
The Genesis FX Team
Marina Genesis helped me fix my address…
Marina Genesis helped me fix my address on Genfx. I was worried since a lot of money can get lost in the process of transferring and withdrawing money but got back to me and resolve the problem in less than 3 days. I’m just getting started with genesis fx but so far the platform is amazing.
6 June 2026
Unprompted review
Reply from GenesisFX Markets
Dear Jamar,
Thank you for taking the time to share your experience.
We're glad Marina was able to step in quickly and get everything resolved for you. When it comes to deposits, withdrawals, and account details, we understand how important it is to have confidence that everything is handled properly, especially when significant capital is involved.
At GenesisFX Markets, our team is committed to providing the level of service and support that serious traders expect, and we're pleased to hear your issue was resolved promptly.
Welcome aboard, and we look forward to being part of your trading journey.
The Genesis FX Team
Amazing
Amazing! Staff are helpful and the website has many educational videos.
8 June 2026
Unprompted review
Reply from GenesisFX Markets
Dear Nia,
Thank you for the fantastic feedback!
We're glad to hear you've had a great experience with both our team and our educational resources.
At Genesis Markets, we believe that providing traders with the right knowledge is just as important as providing a great trading environment, which is why we continue to expand our educational content and client support.
We appreciate your trust and look forward to continuing to support you throughout your trading journey.
The Genesis FX Team
Correction of transfer
I made a deposit and thought I was transferring it to the right address but it went somewhere else. Sent a email and it was traced and returned and received in the correct address. My first time trading and everything was handled efficiently
7 June 2026
Unprompted review
Reply from GenesisFX Markets
Dear Joy,
Thank you for sharing your experience.
We understand how stressful it can be when funds are sent to the wrong address, especially when it's your first time navigating deposits and transfers. Situations like these are exactly why our team is committed to providing hands-on support when our clients need it most.
We're pleased that our team was able to quickly trace the transaction, recover the funds, and ensure they arrived safely at the correct destination. Protecting our clients and delivering a seamless experience remains one of our highest priorities.
We're excited to have you with us and look forward to supporting your continued success.
The Genesis FX Team
The site genesis is by far the best…
The site genesis is by far the best hands down the support is amazing and fast. For example with my recent incident I contacted support Genesis support agent Marina was very quick, helpful, and very polite she helped me with my problem within minutes there is no better team or website then genesisfxmarket.
8 June 2026
Unprompted review
Reply from GenesisFX Markets
Dear Dr,
Thank you for the incredible feedback.
Experiences like yours are exactly what we strive for every day. We're thrilled to hear that Marina was able to assist you quickly and get your issue resolved within minutes. Providing fast, knowledgeable, and professional support isn't just something we aim for—it's a standard we hold ourselves to.
At GenesisFX Markets, we believe that great technology means little without a world-class team standing behind it. That's why we continue to invest heavily in both our platform and our people to ensure our clients receive the level of service they deserve.
We truly appreciate your trust and confidence in Genesis.
The Genesis FX Team
Emailed them about a messed up BTC…
Emailed them about a messed up BTC transaction and the problem was fixed with 10 minutes. Great Amazing Support and i will always use GenesisFX.
8 June 2026
Unprompted review
Reply from GenesisFX Markets
Dear Bouteen,
Thank you for the fantastic review!
We know how stressful any issue involving transactions can be, which is why our team works quickly to investigate and resolve problems whenever they arise. We're pleased to hear that your transaction issue was addressed and resolved within minutes.
At Genesis, we pride ourselves on delivering the level of support, responsiveness, and reliability that traders deserve. Whether it's a simple question or a time-sensitive account matter, our team is committed to being there when our clients need us most.
We appreciate your trust in Genesis and thank you for your continued support.
The Genesis FX Team
Marina definitely is a life saver
Marina definitely is a life saver, I was missing two deposits of BTC into my account, I reached out today through email and definitely received good service within a couple hours! #1 Broker !!!!!!
5 June 2026
Unprompted review
Reply from GenesisFX Markets
Dear Rash,
We're thrilled to hear Marina was able to help locate and resolve the missing deposit so quickly. We understand that when funds don't appear as expected, it can be stressful, and that's exactly why our support team moves fast to investigate and get answers for our clients.
At Genesis, we believe great brokers are defined by how they respond when clients need assistance most. We're proud to have a team that is committed to delivering fast, reliable support and ensuring our clients can trade with confidence.
Thank you for your trust and for choosing Genesis. We truly appreciate your support and look forward to continuing to earn your business.
The Genesis FX Team
GenisisFX is the best brokerage i’ve…
GenisisFX is the best brokerage i’ve come across ! There is rarely issues but when there is one the support team is always fast and efficient to fixing the issues at hand . Shout out to justin for handling my issue quickly !
1 June 2026
Unprompted review
Reply from GenesisFX Markets
Dear Dylan,
Thank you for the great review!
We really appreciate you taking the time to share your experience. While we always aim to keep everything running smoothly, we're glad to hear that when you needed assistance, Justin was able to step in and get things sorted out quickly.
Our team understands that when an issue comes up, traders want answers and solutions fast. We'll make sure Justin sees your shoutout — recognition like this means a lot to our team.
Thank you for your trust and for being part of the Genesis FX community. We look forward to continuing to support your trading journey.
The Genesis FX Team
I feared for my funds I sent my funds…
I feared for my funds I sent my funds to the wrong address and waited 24 hours to see my outcome but I’ve gotten an email that was a blessing the team seen something wrong and doubled check with me thank god I got my money back thank you
1 June 2026
Unprompted review
Reply from GenesisFX Markets
Dear Simah,
Thank you for sharing your experience.
We understand how stressful it can be when dealing with financial transactions, especially when there is concern that funds may have been sent to an incorrect address. Situations like these highlight why our compliance and operations teams carefully review transactions and investigate anything that appears unusual before taking action.
We are very pleased that our team was able to identify the issue, reach out for confirmation, and assist in ensuring your funds were safely returned. Protecting our clients and maintaining the highest standards of operational oversight is something we take extremely seriously.
Your experience serves as a reminder that even in fast-moving markets, taking the time to verify details can make all the difference. We are grateful for the trust you placed in us throughout the process and are delighted that the outcome was a positive one.
Thank you for choosing Genesis. We appreciate your confidence in our team and look forward to continuing to support your trading journey.
Sincerely,
The Genesis Team
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