Generator Guru - Parts & Spares Reviews 371

Had a few issues, I got frustrated. Having spoken to Jane all was sorted to my satisfaction

Update to post: I finally found a human (well, I still actually haven't spoken to anyone at this company, so my communication may have been with AI... I will update if a human actually contacts). They responded, updated me with reasons, and told me the package is on the way. I still have no actual confirmation of this, but hopes abound.

Original post:
Impossible to get after-sale help!! Ordered a simple part more than 2 weeks ago, was given a tracking number that was fake (a test package number, according to FedEx). Attempted phone, sms, email... No responses. Not impressed.

Advice was right on the money. Simple, quick and easy to navigate

This company knows its trade! Questions are answered promptly and clear advice is given. Much more useful than the company that originally supplied my generator!

I needed to identify a part on an old generator and while they didn't have the the part they referred me to a different source. Thanks for the referral!

All parts all the time and necessary specs and info you need just for asking.
Great Company

I live in the U.S.A. I called and e-mailed the United States Distributor of my generator, JD North America , for parts and tech support. After waiting a week with no answer from them . I e-mailed Generator Guru and within two days received a reply with the information needed. Prior to this I had ordered a part from Generator Guru and received it via air mail in about a week. From here on out I will contact Generator Guru right off the bat when dealing with my generator. Thanks Generator Guru.

I asked a question to generator guro about what oil I should put in my
A788-GEN-ELC
Electric generator when first starting it to run the engine in and they got back to me lady called Jane was really helpful and replied within minutes five star service and I'm a new customer who didn't realise it's nice to buy them a coffee if you can afford it because it's well worth the price of a cup of coffee as they do there service advice and experience for free. Thanks again to Jane for the help

Very helpful and responsive in terms of shipping parts and providing spot on advice.

Texted this company from Florida about trouble-shooting my portable generator. Had a running dialogue with them until they located the problem. Great job, folks! 👍

Great comms over email. Basically fixed the problem remotely by suggesting certain tests and possible causes. From initial contact to suggested remedy was about four hours and the part came the next day. BOOM!
We now have full power back within 24 hours. Who could ask for better? Plus the fridge magnets were awesome.
James Dexter. Devon.

These guys helped me get My generator going again.Thanks

I asked for information about a extension exhaust part for a pulsar G12KBN portable generator, Generator Guru responded right away steering me in the right direction....Thankyou

I have a old Ducar DFD6500H generator and I could not find the valve adjustment gap anywhere, I could not even find help her in Quebec (Canada).
I did ordered parts in the past and I saw that I could ask technical information. So I gave it a try and to my surprise they sent me the information that I was looking for. So thank you very much for your help for finding the information. Kudos to you.

I inherited a Honda clone petrol generator from a colleague that I had seen and heard working but, on receiving the generator found it would not start. I did all the usual changes to find the problem but still it would not fire up. I spoke to several 'specialists' who only wanted to take my generator and repair themselves at a cost. I then found generatorguru.com who pointed out where the fault could be. I am now in the process of stripping down the machine to fix the fault. Well worth the time contacting generetorguru.

Twice now, I've needed a part that nobody in Canada has, and Generator Guru has not only helped me to troubleshoot the problem, but also ensured I was purchasing the correct part. Simple fixes, but this is the only place that would help me. Quick responses, accurate and fast deliveries (to Canada), and personable responses. Thanks for keeping my generator running!

Generator Guru saved the day.
I had an off-brand generator purchased from Amazon. The starter mechanism for the generator broke after just a few days of usage. Generator Guru helped me identify the part and purchase a new one. The generator works fine now. Thanks Generator Guru!

If I could give this company a zero I would! This company is a giant scam! They sent my dad an empty box saying it was 6lbs ! And customer service doesn’t exist! It’s AI generated! My dad payed $150 for an empty box that was completely sealed close and they won’t refund him! SCAMMERS!! There is absolutely NO WAY this company has a four star review. DONT BUY FROM THIS COMPANY!

Thank you for helping me repair my FG5700AK McCulloch Generator. The conversation (via email) about my kickback issue was on target!

My Rocker Pivot Bolt had backed out causing the connecting rod to get partially sheared. I’m very grateful.

(Previously I had ordered some routine maintenance items and they were good fits. )

Btw, I am big YouTube Fan of James Condon videos on Generators and he mentioned your service on multiple videos.

Thanks for including specs on valves. Could I suggest adding the torque settings?

Brilliant company, super helpful customer service and lightning delivery, a real pleasure. If only all companies were this good!