General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quick, efficient, and thorough approach, often resolving complex medical situations rapidly. People appreciate the professional and caring staff, noted for listening attentively and providing excellent support. The customer service is frequently highlighted for immediate responses and proactive follow-ups, creating a seamless and convenient user experience. Many found it easy to get appointments without long waits, with doctors readily addressing needs and sending prescriptions promptly. However, some people mentioned experiencing poor bedside manner, feeling that their concerns were not taken seriously or that they were treated with bias during consultations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-class care and the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, caring, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and quick responses.... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

Although I do have insurance i don't currently have a primary care dr and didnt want to go to urgent care especially since my issue wasn't huge.I spoke to the dr very thoroughly about all my symptoms... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(646)

646 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed a refill on my meds because I…

I needed a refill on my meds because I couldn’t get an appointment in time. So I got on here and made an appointment and the next morning my prescription was waiting at the pharmacy. I’m looking forward to seeing them again for my regular doctor and see how well that goes.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

As a registered nurse manager of a…

As a registered nurse manager of a Community Clinic, I cannot say enough wonderful things about general Medical! They are efficient and fast and not to mention. Eager to assist with anything. And not to mention. Eager to assist with anything. They're the doctor I saw was outstanding and I will continue with this practice! Thank you so much for what you do to make the world a better place! 🩵❤️🩺

9 June 2026
Rated 5 out of 5 stars

Good choice …

I I think is the best choice in virtual consultations, excelente service good communication 100% recomend it

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Doctor & Easy Experience

Everything has been 5 Stars. The ease of use is tremendous, well thought out system of care. Scheduling, Prescriptions, Blood test all have been easy and promptly addressed!!! I am not one to go to a doctor unless absolutely necessary!!! My Doctor listened to me and my thoughts of my immediate concern. Very compassionate and understanding and very easy to talk with can not stress this enough!!! Through proper medicine as this Doctor practices very diligent in there test. I may have other health risk occuring also that I was unaware of. My doctor wanted to retest to see with time if this is putting me at a health risk.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Generally I was happy with my experience with GM

Generally I was happy with my experience. They made the referrals I was asking my doctor for and she thought she knew better for me! Im sorry, but who knows what's best for me? I think im qualified for that. Anyway I had low testosterone all the way around so I wanted a referral so I could get properly tested. Im now getting what I need and leaving my primary care doc in the weeds. Thanks to Doctor GOZMAN, and General Medical.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Convenient and fantastic care

Convenient, thorough and very detailed. The physician was wonderful. She was very knowledgeable and easy to speak with. I highly recommend the physician and company. The process was very easy and as the patient I was very well cared for.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered labs

Ordered labs, and received an estimate for $0, covered by insurance. Performed labs at an in-network provider, but billed by facility as out of network because General Medicine used a provider that was out of state. Any telehealth provider should know that the provider must be in the state you are receiving care. Attempted to dispute charges, but they failed to respond and or assist in the matter.

9 December 2025
Unprompted review
General Medicine logo

Reply from General Medicine

Thank you for sharing your experience. Please respond to the request for more information so that we can take a closer look at the details of your case. Thank you in advance.

Update: Since we did not receive a response to our request for additional information, we won't be able to look into this further. Please reach out to help@generalmedicine.co if you need further assistance. Thank you.

Rated 5 out of 5 stars

Great Doctors

Very attentive. Spent more time with me addressing concerns than my in person Doctor ever did. Very helpful.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience. The dr I seen was very knowledgeable and helpful. Healthcare around me has really declined and I currently do not have a primary doctor. I was very fortunate to have found this service. Thanks again

11 June 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT!!!

EXCELLENT!!!! EVERYONE was wonderful. I will only go to this Urgent Care from now on.... and it is a 20 minute drive for me.... I have two other Urgent Cares just a few minutes from me, but the trip to go to this UC is more than well worth the extra drive!!!!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

General Medicine was quick and…

General Medicine was quick and effective. They helped me when I was traveling and away from quick medical care. I was driving home and as soon as I got home my prescription was waiting for me and I was able to start to feel better immediately. I am so grateful for their help.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything was great and I was dealing…

Everything was great and I was dealing with some pretty extensive things. I choose them because the wait was so long for in person visits locally (and I have great insurance). They organized things and placed orders for everything very quickly and had specialists that reviewed and provided suggestions, next steps and prescriptions when needed. I also can’t say enough about everyone I met with and how responsive the entire team was.

If I had one knock, it would be that it’s not easy to see the same person for your issue and you can’t really do that yourself or at least I couldn’t figure it out so I ended up seeing 3 different Drs/NPs for the same issue initially. However, for the last appointment, I communicated this to them beforehand and they made sure I saw the same NP from my previous appointment. Minor inconvenience and A++ experience overall.

11 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look