General Medicine Reviews 

659
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally attentive medical staff for being knowledgeable, thorough, and remarkably quick to respond to urgent health needs. People deeply appreciate the seamless virtual service, which makes scheduling online appointments, managing prescriptions efficiently, and coordinating necessary lab work extremely easy from home. Some reviewers were not happy with minor logistical details, such as unexpected provider changes, specific lab location constraints, or minor misunderstandings about specialist types. A few consumers also noted isolated issues regarding insurance coverage compatibility and occasional concerns about feeling rushed or dismissed during medical consultations.

What people talk about most

Service

Customers had positive experiences with service, highlighting the speed and convenience of the virtual... See more

Staff

Customers consistently note positive experiences with staff, highlighting the top-notch medical professionals... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fantastic communication and prompt... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as seamless and extremely... See more

Response time

Users describe positive interactions with response times, noting that physicians and support teams reply much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience The doctor was friendly, knowledgeable took his time and listened to my concerns carefully. I went to two doctors in person that were unconcerned and did not return my call or... See more

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

659 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(659)

659 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great option for telehealth

They listen to my needs, tried different things until they found something that worked.

I ended up needing two appointments but for $100 per appt it was more than worth it.

I lost my health insurance a couple of months ago and it’s been difficult to find something affordable since.

I also loved that I wasn’t rushed off and just told to go to urgent care like some other telehealth places.

I’m so grateful that I came across their services. 10/10

11 June 2026
Unprompted review
Rated 5 out of 5 stars

So Thankful

I tried to get appointments with specialists, change doctors, and referrals from my local PCP due to some very serious concerns about my blood work, tests, and symptoms and it was a nightmare. I was scared because I knew something was not right but no one cared. I told my fiance I was scared and felt like I was running out of time. Out of desperation I started looking for help online and came across General Medicine. They listened, got my case reviewed by much needed specialist, coordinated labs/tests/ procedures, and helped me find local specialists. Specialists that had appointments available right away with easy to work with office staff. Everything has been streamlined and I am getting answers. I am so thankful for this company, their providers, and support care team. They have reduced my stress, supported me through the process,and the communication is amazing. Additionally you do not have to wait 3-6 months to be seen. As a patient and a registered nurse I approve and recommend General Medicine. Absolutely amazing and I am thankful for every one of their providers that touched my case and cared. You all are making a positive difference and saving lives . Thank you !

8 June 2026
Unprompted review
Rated 5 out of 5 stars

An absolute blessing—a provider that actually cares

I cannot say enough good things about General Medicine. I switched over after my regular doctor denied my prescription refill, leaving me in a tough spot. Not only did the doctor here handle my refill the exact same day, but the level of actual care and detail they put into my treatment plan is unmatched. They took the time to look at the whole picture—balancing my medications safely, checking in on other healing areas, and providing amazing practical advice for sleep and overall well-being. I finally feel heard and supported by a doctor. I tell everyone about this place!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased..

I’ve never had better and more thorough care. The provider I have been working with has helped me so much. The entire staff and process have been amazing. I feel very blessed to have found them.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy experience

I’ve been using General Medicine since March 2026. They are awesome. I’ve done text appointments and virtual appointments. Drs are thorough and caring. I’ve had labs ordered, along with Rx meds. They send rxs to my pharmacy choice. The process is super easy, but yes you do have to fill out medical history your first visit. But they need to know to make informed decisions about your care. I would highly recommend.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I needed my regular prescription…

I needed my regular prescription refilled and didn’t realize my doctor was out of town. I cibtacted General Medicine and was able to get in within the hour. I spoke with a nurse practitioner via chat who went over my medical history and then sent in my refill. She was super helpful and even had some other suggestions. I wouldn’t hesitate to use them again and would highly recommend!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and Quick!

Needed a prescription over a weekend I couldn’t get in to see my primary care. I scheduled a virtual visit through my insurance and paid my normal co pay. The NP I saw was amazing, very helpful and informative. At the end of the visit, she finished my care plan within the hour. Once that was done I selected my pharmacy and had my meds! The platform is very easy to use and understand.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Super convenient medical care

Super convenient medical care! I’d been wanting to try a Rx acne cream and did not want to wait for dermatology visit, and it was convenient to upload info and a couple pics and have the Rx sent to my pharmacy. I love the asynchronous communication option.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Even though I was an established…

Even though I was an established patient at my PCPs office and was in need of a current prescription refill, they would not call me in the prescription without being seen first.
I needed an inhaler so I can breathe.
They were not able to see me until Tuesday...5 days away....even though I was having shortness of breathe.
Unbelievable!
General Medicine was able to help me and I had my prescription by the end of that same day I contacted them.

20 May 2026
Rated 5 out of 5 stars

Convenience and professional.

Absolutely the most convenient and quickest medical treatment. I did not have time to
Physically go to urgent care so I took a chance on this service and I’m glad I did. The nurse was great. Provided a prescription and advised on follow up.

12 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look