Raised case #3720 about a £17 that had been on review three days. Got told it was with the payments team and I'd have an update in 24 hours. That came and went. Messaged again, new agent, no record of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I requested a cashout, didn’t touch anything, and later saw the money back in my balance. Support said it was “automatically reversed due to system error” and told me to request again. That really sho... See more
I was playing a certain provider fine, and then one day those games said “not available in your country anymore”. No prior warning, no compensation. Just gone.
Won £20 on Fishin' Frenzy late on, requested it before bed, and by morning the withdrawal was gone and the balance back to pre-win. A 'system reversal', so I had to request all over again.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
£42 out of history overnight.
raised ticket #18427 on the 14th
raised ticket #18427 on the 14th, still no update several hours on.
Balance stuck after the round.
£80 withdrawal stuck on review.
Sun of Egypt froze again.
The withdraw button hid behind the…
The withdraw button hid behind the keyboard on an ageing iPhone 8.
£15 withdrawal stuck on review
Won £20 on Fishin' Frenzy late on
Won £20 on Fishin' Frenzy late on, requested it before bed, and by morning the withdrawal was gone and the balance back to pre-win. A 'system reversal', so I had to request all over again.
thought the first verification was it
thought the first verification was it. On the second withdrawal, for £15, they asked for ID and address all over again like I was a brand new account.
Raised case #3720 about a £17 that had…
Raised case #3720 about a £17 that had been on review three days. Got told it was with the payments team and I'd have an update in 24 hours. That came and went. Messaged again, new agent, no record of the promised update, started the clock afresh. It's the resetting that gets you, every contact feels like it wipes the last one and you're back at the beginning.
recently played empty again.
Fluffy Favourites missing after the…
Fluffy Favourites missing after the update
raised ticket 51188 on Wednesday
raised ticket 51188 on Wednesday, still no update five days on
Win Limit On Single Spin
Hidden in their rules is a maximum win per spin on some games. I don't like the idea that even if the game says one thing, the casino backend limits you.
Email confirmation loop
I clicked the confirmation link, site said “email verified”, but profile still shows unverified and blocks some features. Tried three times. Gave up.
No chat in some countries
Found out live chat is “not available from your region” so only email support for me. That alone is enough reason for me to go elsewhere.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








