GeckoCustom Reviews 3,476

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 476 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting their durability, vibrant colors, and overall excellent craftsmanship. Many people are delighted with the unique and personalized items, finding them to be meaningful and well-made gifts. However, some customers experienced issues with their orders, including extended delivery times and items not matching what was advertised. There are also mixed opinions regarding customer service, with some reviewers highlighting prompt and helpful responses, while others report difficulties in communication and resolving issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and personalization. Many customers are ecstatic with... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the vibrant and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the quick delivery and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers express frustration with long delivery... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love this decal! The Patriotic 250th Anniversary God Bless America Eagle 1776–2026 design is bold, detailed, and truly meaningful. The eagle graphic looks fantastic on my car window and the... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. They worked with me to optimize my provided images and let me know when I needed higher res images. They incorporated the edits I made (I know a little bit of Photoshop) so... See more

Company replied

Rated 5 out of 5 stars

I bought two pairs of custom pajama pants for my husband and my mom for Christmas - one with our dog and one with three cats for my mom. They are truly incredible! The photos printed perfectly and the... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Perfect Santa Gift Bag for My Dog! I absolutely love this Santa gift bag for my dog! The size is perfect—plenty of room for toys and treats without being bulky. The graphics are adora... See more

Company replied


Company details

  1. Gift Shop
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Fashion Accessories Store

Written by the company

With more than 5 years working in the e-commerce field with the motto Best Service - Unique Items - Right Time, we have been bringing to our customers qualified products and unique designs with all dedicated service from GeckoCustom Team. We always keep an eye on the latest trends for such kind of our products and continuously improve our products and out our customer's wishes first.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My sons loved their pj’s!

My sons loved their pj’s!! What a laugh we had 😊

22 December 2025
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for your kind words.

We really appreciate you taking the time to share with us. We work hard to meet expectations like yours, and we’re happy to hear this.

We look forward to working with you again in the future!

Rated 5 out of 5 stars

My pajamas were absolutely beautiful so…

My pajamas were absolutely beautiful so comfortable they did a very great job. Thank you!

16 December 2025
Unprompted review
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Reply from GeckoCustom

Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Fast delivery and beautiful product…

Fast delivery and beautiful product produced great results. Love the charm and the message on it. Will think of our dog Buddy forever! Thank you, Lisa!!!

24 December 2025
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Reply from GeckoCustom

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

Rated 1 out of 5 stars

I ordered two blankets and four pairs…

I ordered two blankets and four pairs of custom pajamas. All of these items had our beloved dogs face who passed away the day after Thanksgiving. I communicated via email with their customer service requesting to not have Lucky’s name on the pjs. Only his face. They said they could do this but I would have to notify them immediately once my order was placed so they go speak with the department who does the work. I immediately emailed back the person I was speaking with and she confirmed my order. The email also stated no changes could be made after 30 minutes. Not a problem because I was happy with what I chose. I was and am heartbroken with Lucky’s passing and I hadn’t known that I needed to check my emails for approval for approval of my pajamas. The company shipped my blankets and I received those two weeks ago. I now find out my pajamas aren’t coming until four weeks after I received my blankets. I needed these for Christmas. I am devastated and will never do business with this company again.

24 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

Glasses with lid and Blanket

The products I ordered were well done. I ordered a couple glasses with my doggies on them. They turned out awesome. Then I ordered a large blanket with one of my other dogs on it and it was super cute and very soft! Definitely would recommend GeckoCustom!

22 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do.
We’re looking forward to making your experience even better in the future!

Rated 1 out of 5 stars

DO NOT ORDER from this company

DO NOT ORDER from this company. Christmas Order was received late and is complete garbage. Thrown in the trash!

23 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 1 out of 5 stars

Never received the products UNI UNI say…

Never received the products UNI UNI say they tried 2 times to deliver in the MIDDLE OF THE NIGHT with failed delivery. Can not speak to anyone, TOTAL SCAM

23 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 1 out of 5 stars

Do not order if you need the product if you need it within the month

I ordered a shirt for Father’s Day on May 31. Said it would come in time by June 15. The shirt did not come in time and took me tracking it down and emailing the company. It finally arrived on June 21, late and after the fact. While he loves the shirt I did not appreciate a promise on the website that it would come in time for Father’s Day. Because he liked the shirt so much, I thought maybe the first time was a fluke. I’M CURRENTLY IN THE SAME PREDICAMENT 24 days into a Christmas order that has no tracking updated and customer service “checking into it”.

31 May 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

Omg I absolutely love GeckoCustoms

Omg I absolutely love GeckoCustoms. My dog is such a goofball, and this literally shows how goofy she is. They hit the nail on the head.

23 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

Rated 5 out of 5 stars

Cat Dad and Cat Mom

Nice quality … although it took longer to get than I expected. My son and daughter in law loved being cat dad and cat mom!

23 December 2025
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Reply from GeckoCustom

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

Rated 1 out of 5 stars

I ordered two oven mitts in the end of…

I ordered two oven mitts in the end of November. It’s now the end of December and I have not received anything. It says it’s been sitting in Illinois for over a week. I find that hard to believe. I’m so disappointed as they were Christmas gifts and now it looks like I didn’t even get them anything.

23 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

I had purchased an ornament on Gecko…

I had purchased an ornament on Gecko Custom. I am absolutely in love with my ornament. It is adorable and whimsical especially since we are in our 40s. I love sharing pics of my ornament to every one i know! People know I want to grow old with my sweetheart! It was easy to go through them and I received the ornament so quickly!! I can't wait to purchase my next ornament in through them!!

23 November 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

Excellent gift and product.

I ordered the pants with our puppy’s face for my adult sons and their fiancés for Christmas. They were a huge hit! The items arrived timely. The material is soft, the puppy photo transferred easily, and the pants even have pockets! An Excellent purchase!

21 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We're thrilled to hear that you had a great experience with, and we appreciate you sharing your feedback with us. Thank you for taking the time to write such a positive review, and we hope to have the pleasure of serving you again soon.

Rated 5 out of 5 stars

Great product

This was a very easy user friendly website and when I received my order I was extremely pleased

17 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for your kind words.

We really appreciate you taking the time to share with us. We work hard to meet expectations like yours, and we’re happy to hear this.

We look forward to working with you again in the future!

Rated 4 out of 5 stars

The product is adorable! Just what I wanted

The product is amazing... the process to get the product was not as easy. The company worked with me to solve the issue of sizing so all is well!

22 December 2025
GeckoCustom logo

Reply from GeckoCustom

We are so grateful for your kind words. Thanks for sharing your review with us.

Rated 1 out of 5 stars

BEWARE! NOT SHIPPED FROM US

BEWARE that the products are NOT shipping from within the US! The website is certainly sneakily designed to give that impression. I never would have ordered from them if I’d known that. Once I saw that the package was coming from China, I was positively livid. The products are already overpriced, and now I’m going to be slapped with a tariff as well. I contacted customer service to complain about the lack of transparency and demanded a cancellation and full refund for this scammy behavior. Their response was basically just “Oh well. It’s already on its way.” So my response is to spread the word everywhere I can online to AVOID THIS COMPANY!

Edit: Now that I’ve received the order itself, I can add that the fabric quality is absolutely terrible. What they call “sweatpants” is in no way, shape, or form what anyone would consider sweatpant material. Since the company asked me to contact them again, as you can see below, I did so - only to now be told “too bad” about both the shipping AND the quality! Gecko Custom is just a scam. Save your money, folks.

20 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

Great product

I ordered pajama bottoms with my husband's dogs pic for him as a Christmas gift. Notice I say my husband's dog...she is his baby. The bottoms themselves are made from a soft mid-heavy weight flannel. Nothing cheap about them. The pictures came out fantastic. I highly recommend ordering. I will be back for more

5 December 2025
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Happy customer

Very pleased with my purchase. The ornament is solid, the image is gorgeous, and I can’t wait for the recipient to open. Thank you!

20 December 2025
GeckoCustom logo

Reply from GeckoCustom

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I am very happy with the blanket you…

I am very happy with the blanket you did a great job.

21 December 2025
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do.
We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

Christmas Pants.

I was afraid I wasn’t going to get these. But I was wrong. I ordered the pants for my son for Christmas with his late dogs face on them. Not only did the imprint look great but the material of the pants are awesome. I will order from Gecko again. Thank you Lisa.

21 December 2025
GeckoCustom logo

Reply from GeckoCustom

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

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