GeckoCustom Reviews 3,476

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 476 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting their durability, vibrant colors, and overall excellent craftsmanship. Many people are delighted with the unique and personalized items, finding them to be meaningful and well-made gifts. However, some customers experienced issues with their orders, including extended delivery times and items not matching what was advertised. There are also mixed opinions regarding customer service, with some reviewers highlighting prompt and helpful responses, while others report difficulties in communication and resolving issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and personalization. Many customers are ecstatic with... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the vibrant and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the quick delivery and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers express frustration with long delivery... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love this decal! The Patriotic 250th Anniversary God Bless America Eagle 1776–2026 design is bold, detailed, and truly meaningful. The eagle graphic looks fantastic on my car window and the... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. They worked with me to optimize my provided images and let me know when I needed higher res images. They incorporated the edits I made (I know a little bit of Photoshop) so... See more

Company replied

Rated 5 out of 5 stars

I bought two pairs of custom pajama pants for my husband and my mom for Christmas - one with our dog and one with three cats for my mom. They are truly incredible! The photos printed perfectly and the... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Perfect Santa Gift Bag for My Dog! I absolutely love this Santa gift bag for my dog! The size is perfect—plenty of room for toys and treats without being bulky. The graphics are adora... See more

Company replied


Company details

  1. Gift Shop
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Fashion Accessories Store

Written by the company

With more than 5 years working in the e-commerce field with the motto Best Service - Unique Items - Right Time, we have been bringing to our customers qualified products and unique designs with all dedicated service from GeckoCustom Team. We always keep an eye on the latest trends for such kind of our products and continuously improve our products and out our customer's wishes first.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my 250 year hat

I love my 250 year hat. I wear it proudly everywhere I go. It is great!

27 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.

Rated 1 out of 5 stars

If you had no stars I would give them…

If you had no stars I would give them that .I ordered 4 times .The first order was wrong but it was my fault.The second was great and my brother love it but the next order was bad. I sent the perfect picture wasn't good. Long story straight these ppl are liars.I dealt with Lisa for the most part . Liars and scammers . Don't know how they can live with themselves Update email them my order number with trust pilot urgent as they suggested no reply and I don't expect to hear from them anymore.Another update my nephew got his mug and it was broke. Out over 100.00 from this vile nasty company.

20 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 1 out of 5 stars

total scam

total scam , got a 250th banner , says add 2 at discount price , shows up asa 6 by 6 sticker ...asjed for 50% refubd , they offer 10% ...wtf ...stay away !!!!

18 March 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

What I received was exactly as…

What I received was exactly as promised. I love my purchases.

24 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I bought my son his graduation stole…

I bought my son his graduation stole from Gecko Custom and are pleased with what we ordered. It looks as if it was made with love and care. Thank you to the Gecko Custom team for an outstanding job!

20 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do.
We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

Customer service satisfaction…

Customer service satisfaction guaranteed!!! I can't express enough on communication! Annnd the product is above what I expected! Pretty amazing I must say!

25 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

Rated 5 out of 5 stars

I was intrigued by the product idea in…

I was intrigued by the product idea in which I saw on a Facebook ad from GeckoCustom. I have ordered many items from Facebook ads but at least 50% (or more) of the products are a scam job. I took the chance and ordered the unique product for my stepdaughter's first Mother's Day which is just around the corner and hoped for the best. Maybe 1 1/2 weeks later I received the item and was blown away by the quality ...my Stepdaughter is going to love it!

17 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.

Rated 5 out of 5 stars

Great product

24 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

Rated 5 out of 5 stars

Thank you sooooo much

Thank you sooooo much. I love it!!!! :):)

20 April 2026
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

I ordered a personalized green sign for my friend

I ordered a personalized green sign for my friends birthday. The moment I finished the order, I knew she would love it,,,,and she did. The colors on the sign are so pretty and vibrant. Thank you for making the sign so special.

17 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We're thrilled to hear that you had a great experience with, and we appreciate you sharing your feedback with us. Thank you for taking the time to write such a positive review, and we hope to have the pleasure of serving you again soon.

Rated 5 out of 5 stars

Nice designs

Creative personalized items, good design, but delivery was a bit slow

30 March 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for your kind words.

We really appreciate you taking the time to share with us. We work hard to meet expectations like yours, and we’re happy to hear this.

We look forward to working with you again in the future!

Rated 5 out of 5 stars

Stella in customer support is the…

Stella in customer support is the reason. Stella should be recognized for her efforts

14 April 2026
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Quality Work

You all do quality work, and the turn around to delivery is AWESOME!!

10 April 2026
GeckoCustom logo

Reply from GeckoCustom

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I purchased this garden steak as a…

I purchased this garden steak as a memorial gift for my mother-in-law who just lost her beloved little dog who loved to run and play in her garden and her yard. Having this steak out in her garden, will bring back some joy whenever she’s out there and he is not. It’s fine quality.

23 March 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do.
We’re looking forward to making your experience even better in the future!

Rated 1 out of 5 stars

Horrible

Horrible, horrible, horrible. By their own admission they advertised one design a d sent me another. Then said I approved the incorrect design. Well I ordered the one you had advertised, I didn’t design it. Stay away.

8 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

The pendant I purchased was very…

The pendant I purchased was very beautifully made and better than expected!

1 April 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

Rated 5 out of 5 stars

I already filled out my review with a…

I already filled out my review with a picture
Just add the 5 stars I forgot

28 March 2026
GeckoCustom logo

Reply from GeckoCustom

Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.

Rated 5 out of 5 stars

Very good quality

My order is very beautiful and I would recommend using them. Not over priced.

29 March 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

Rated 5 out of 5 stars

I usually don't leave reviews but after…

I usually don't leave reviews but after seeing the negative reviews after my purchase I felt the need to come here and say that I got exactly what I ordered. I took about 3 1/2 weeks for my product to come but it's good quality and exactly what was pictured I'm 100% satisfied.

29 March 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

Awesome

The Decal looks awesome on my back window

26 March 2026
GeckoCustom logo

Reply from GeckoCustom

We're thrilled to hear that you had a great experience with, and we appreciate you sharing your feedback with us. Thank you for taking the time to write such a positive review, and we hope to have the pleasure of serving you again soon.

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