10/01 wanted to update and change my score. Gearlit reached out to me and apologized for the lack of response. They did refund the 2nd ornament. The ornament did arrive from China this week. It does... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made a special valentine order for my wife. It was a picture of her showing her favorite horse. They sent me the product which depicted her riding a different horse. Imagine the disappointment we b... See more
I'm not one to usually write a review but I wanted to let you know how my experience went. When I received my canvas picture it had 3 slits in it and I was upset, but as soon as I emailed gear lit wit... See more
Company replied
So far I have nothing good to say about this website. It says that mugs are shipped within 3 business day, it's been 9 days and it still not sent. Support is lying though their teeth trying to jus... See more
Company details
- Gift Shop
- also in
- T-Shirt Store
Written by the company
Find the perfect personalized gift, custom clothes, unique jewelry, and more at GearLit.com
Contact info
United States
- support@gearlit.com
- gearlit.com
2.8
Average
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GearLit
Thank you so much for your reviews at GearLit. We hope you have great experience with your item and we have more chances to support you in the future with the impeccable service.
Personalized gift
Product was as described well packaged for ruff handling and shipped out with all do speed. I wish that frames were also offered. I very pleased so much so I placed a second order.
21 March 2022
Reply from GearLit
Thank you so much for your reviews and support at GearLit. We hope you have great experience with your items and we have more chances to support you in the future with the impeccable service.
Took a long time to receive
21 March 2022
Reply from GearLit
Thank you for taking the time to provide us with this feedback. We are deeply sorry for the inconvenience you have experienced. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Fast delivery and perfect product
Fast delivery and perfect product! I also got a mug from gearlit about a year ago that has been used frequently, washed in machine, and still looks brand new.
20 March 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you have amazing experience with the item. We look forward to serving you again soon.
They did a wonderful job helping me…
They did a wonderful job helping me correct my errors I made when I first ordered my wife's shirt. Wrong name, wrong size, and bless the lady that helped me.
Looks nice and is exactly what my wife wanted. Happy Wife, Happy Life.
18 March 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you have amazing experience with the item. We look forward to serving you again soon.
Excellent mug
18 March 2022
Reply from GearLit
We are truly moved and humbled by your positive review! Thank you for sharing your experience and how much you loved your mug.
Reply from GearLit
Hi Anna, thank you so much for your reviews and support at GearLit. We hope you have great experience with your mugs.
I was very pleased with how fast I…
I was very pleased with how fast I received my order, I got the black sweatshirt, seems good quality. The only negative is I wish I had got a lighter color sweatshirt, the transfer was dark and doesn't show up as much as I've like.
16 March 2022
Reply from GearLit
We are grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Love the tshirt but size is not true to…
Love the tshirt but size is not true to size got an xl but looks more like a small or medium
16 March 2022
Reply from GearLit
We are very sorry to hear we were not able to meet your expectations with the sizing issue. We want to make this right for you and have sent you a request via email. Therefore, please check your email, so we can provide you with proper solution.
Great job on my mat good shipping time…
Great job on my mat good shipping time would use you again...
15 March 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
BLURRY AND NOT PERSONALIZED AS ORDERED
Mugs were sent with wrong names and quality was BLURRY on the other.
14 March 2022
Reply from GearLit
We are very sorry to hear we were not able to meet your expectations with this item. We want to make this right for you and hopefully, turn it into a better experience for you. Therefore, please check your email & share your pictures with us, so we can provide you with proper solution.
This product came as advertised
This product came as advertised. The customized pictures and names are great. Thanks for the great addition to our garden flag collection highlighting our Cavalier King Charles spaniels!
13 March 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Was told the shipment would be here…
Was told the shipment would be here March 4th, then March 6th, then March 8th, then March 10th then 11th. This is March 13th and I am still waiting. The gift was for a wedding which is now over and I was hoping I would receive it before they returned from their honeymoon which is tomorrow. I know delivery is slow but this is ridiculous. I have had to watch each day to be sure the porch pirates don't get it first.
13 March 2022
Reply from GearLit
Hi Tamera, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to make the thing right, we did send you an email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Reply from GearLit
We are very sorry to hear we were not able to meet your expectations with this item. We want to make this right for you and hopefully, turn it into a better experience for you. Therefore, please check your email & share your pictures with us, so we can provide you with proper solution.
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
I love my new personalized flag!
I love my new garden flag with my 4 dogs featured on it. The colors are vibrant. The quality is an A+.
I wouldn't hesitate to make another purchase from Gearlit.
10 March 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Love my flag
I received my flag today and I love it. It really well made and I love that the picture is on both side. Really strong material and the pictures of our dogs look just like them. I would buy again from this company.
8 March 2022
Reply from GearLit
It was an honor for our team to create such a meaningful product for you. We are beyond happy to hear about your satisfaction with the item. Thank you for your wonderful feedback!
love it
I ordered a coffee cup and had personalized for me and my friend that was leaving work. The cup is amazing. The detail is perfect. I will absolutely order again. i received the cup very quickly too.
8 March 2022
Reply from GearLit
We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item. And hope we have more chances to support you with the best service in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.