I am actually going to speak to a lawyer about filing a lawsuit. As mybsituation got worse and worse i was notifify them an d was blown off. Leading to a real life or death emergency situation. Im wri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Complete Scam Submitted A $84.80 Macys Card They Took My Money Almost Immediately Checked My Card Yesterday Money Gone Still Says Processing So My Money Shouldn’t Be Gone & If So Should’ve Been Paid M... See more
Company replied
Got scammed lol, they did a pretty good job with the fake reviews below, didn’t do my due diligence and check the accounts. Sold my card and of course nothing back. All the reviews below follow the sa... See more
Company replied
Worst customer service ever still have not received my payment it's been more than 3 days and I still haven't received a email about my transaction or what's going on there has been no kind of update!... See more
Company replied
Company details
Written by the company
GC Primo is an online gift card exchange platform that helps customers convert unwanted gift cards into cash through a secure and streamlined verification process. Our platform supports gift cards from many popular retailers and provides multiple payout options, including PayPal, Zelle, Bitcoin, Cash App, and bank-supported payment methods where available. At GC Primo, we focus on: Fast gift card verification Secure transaction processing Multiple payout options Transparent status tracking Dedicated customer support Our mission is simple: make selling unwanted gift cards safe, convenient, and accessible for everyone.
Contact info
600 Peachtree Street NE,, 30308, Atlanta , United States
- (404) 555-3471
- support@gcprimo.com
- gcprimo.com
1.7
Bad
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Originally was advertised as 8 hours or…
Originally was advertised as 8 hours or less for a payout, it’s been over 10 days and still says being reviewed even though they already took the balance from my gift card, I should have checked the reviews first!
PRIMO-7ABBA2-E079
11 July 2026
Unprompted review
Reply from Gcprimo
UPDATE : PAID
We sincerely apologize for the delay and understand your concerns.
We have reviewed your transaction PRIMO-7ABBA2-E079, and we can confirm that your payment has already been processed and sent via Cash App.
If you are unable to locate the payment or believe there may be an issue with receiving it, please contact us with any relevant details and we will be happy to investigate further.
Thank you for your patience and understanding.
I too was stupid enough to give this…
I too was stupid enough to give this company my gift card and have now waited 2 days and 4 hours with no communication via their website nor communication via email. It is not fair to take the balance of my gift card immediately then leave me hanging.
You’re welcome to go check my status as proof of non payment: PRIMO-6E7B95-B1D2
I need my money or funds reversed back to my card: this is ridiculous!
Edit: they indeed did pay after 3 days. The lack of communication was still concerning—particularly the fact that the phone number was out of service and the address on the website went to a law office in Atlanta.
9 July 2026
Unprompted review
Reply from Gcprimo
UPDATE : PAID
We are sorry to hear about your experience and understand your frustration.
After reviewing your transaction PRIMO-6E7B95-B1D2, we can confirm that your payment has already been processed and sent via PayPal.
If you are unable to locate the payment in your PayPal account, please check your PayPal notifications and transaction history. If you still cannot find it, please contact us and we will be happy to investigate further and assist you.
Thank you for your patience, and we apologize for any inconvenience caused.
I been waything 17 days for a payout…
I been waything 17 days for a payout already I emailed them tried calling them but the number its disconnected
they keep giving me the runaround when I chat with them I told them its still stuck on processing and they tell me there working on it everyday its a new exuse costumer service sucks there really ureable they don't give a straight answer
22 June 2026
Unprompted review
Reply from Gcprimo
UPDATE : PAID
We sincerely apologize for the delay and understand your frustration. Thank you for your patience throughout this process.
After completing a thorough review, we verified that your transaction was genuine and met all of our verification requirements. As a result, your payment has now been processed and sent via PayPal.
We understand that the extended processing time was not the experience you expected, and we are sorry for any inconvenience this may have caused. Our verification procedures are in place to protect both our customers and our platform, but we recognize that this transaction took longer than usual.
If you have not yet received the payment or have any questions regarding the PayPal transaction, please let us know and we will be happy to assist further.
Thank you for your patience and understanding.
I am actually going to speak to a…it has actully been a 2 day expirience not just today
I am actually going to speak to a lawyer about filing a lawsuit. As mybsituation got worse and worse i was notifify them an d was blown off. Leading to a real life or death emergency situation. Im writting tthis review from inside a life crisis center.
9 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused.
Used this service because they say they…
Used this service because they say they process same day. After submitting, the website told me it would take less than 8 hours. I am now on day 5 without a payout, even though they took the money off the gift card as soon as I submitted it. The phone number listed on the website is not in service and I have been unable to talk to an actual human being even though the chatbot has told me 20 times they were forwarding my complaint to a teammate. This has been a nightmare and I feel like I’ve been robbed. I will edit this review if I ever receive the payment, but they need to stop lying to people saying the payout will be same day, because that is a lie and a complete scam. Times are tough and people should not trust this company for same day payouts.
4 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
This is taking way to long!
This is taking way to long!! I am still in recieved and nothing moved. Hell i can't even talked to a live person! Almost makes me think I am wasting my time and can get faster review and payment somewhere else. The card is a home depot card and the submission number is PRIMO-F673FA-6DA9.I did put in 2 submissions and here is the other number so you can look at it.PRIMO-2BA12C-902B. Hope you can get this done cause i am not gonna recommend this site. Update. Still getting a run around and excuses!! DO NOT USE THIS SITE!!!! They still have my money and not delivered my cash!!
4 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
Honestly Don’t give them your card…
Honestly Don’t give them your card information. It has been over 2 weeks and I have yet to receive my payment and they haven’t given me 1 update. I keep emailing and they keep telling me that the wait time is 5-7 days and someone will be contacting me soon. The money on my giftcard is gone and I have not received payment. If I could give 0 stars I would.
9 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
Worst customer service ever!!!
Worst customer service ever still have not received my payment it's been more than 3 days and I still haven't received a email about my transaction or what's going on there has been no kind of update! DO NOT USE THIS WEBSITE!!!!!
7 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
GC primo is a straight scam!
GC primo is a straight scam!! Do not give them your card information. They stole $250 from me! There are no real people to respond to you just ai. I'm going to the Better Business Bureau and to Google to have them removed and cited for embezzlement by proprietor.PRIMO-7C6812-5FA4
Since they replied to this review, nothing has changed. I still have not recieved a dollar and the balance on my gift card is still 0!! Why would you take the money and not pay the seller? I would love to change this review if I ever recieve my 175.
30 June 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
Still Awaiting Payment
It’s been 16 calendar days (10 business days) and no payout. Communication and customer service are not their first priority. Avoid.
UPDATE: It’s now been a full month. No payment. Don't let the slick website fool you. Their response to my review means nothing. This company is a scam.
21 June 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
HORRIBLE
HORRIBLE ! I can’t talk to anyone and the wait time it’s horrendous! ZERO STARS I AM STILL WAITING
8 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
Do not use
Do not use. This is a scam, phone number doesn't work, address isn't real. Do not give them anything!
8 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
Still waiting on my payment they…
Still waiting on my payment they already took the money off the gift card don’t understand how you take the money with in hours and take days to pay 100% not satisfied with what is supposed to be an instant transaction
7 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
Have not received payment .
Hello. The gift card was stripped money on the 24 of Jun . I have contacted customer service about payments not being received in a timely manner. They explain that the card was being processed and that i would receive updated when something occurs. Right now it’s been more than 7 business days . & no one has did any further action other than taken my money.
7 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
Been over 14 days
Been over 14 days . Don’t get fooled like me . Reported to authorities , update filed complaint with better business bureau and other agencies.
24 June 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
PRIMO-6DCAF8-B244 You’re welcome to…
PRIMO-6DCAF8-B244 You’re welcome to look at the 18 days I’ve been waiting for a payout
Update: now sitting at 30 days with no payout or update
6 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
Exchange an amazon gift card and no…
Exchange an amazon gift card and no problem so far.
3 July 2026
Unprompted review
Do NOT USE
UPDATE 7/14/26 - 10 days, 11 hours now, no payment. Primo has possession of my gift card funds and is refusing payment to me while I see others here supposedly being paid and submitted orders after i did. Can anyone confirm they actually got paid? Primo, you have 24 hours to deliver my payment before I take legal action.
Update- going on day 4 and chat is a dead end fake AI. No one has responded via email. This is the worst company, do not work with them!! They steal your money!
I'll change my review if I am paid. Money taken from gift card immediately, so there should be no reason to wait. My order has been stuck in received status for over 2 days. No response via chat, reached out via email. I would not recommend. I should be paid immediately if my gift card is drained immediately.
PRIMO-E39E6F-3D8C
2 July 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
I sold my card and it is now 14 days…
I sold my card and it is now 14 days since anyone has contacted me! I didn’t receive any money from primo and no live person has contacted me! I need a lawyer to help me get my money back
19 June 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
Terrible
UPDATE: Still nothing 16 days later…..I submitted the gift card information
and they have taken the funds out of the gift card, but I have still not received payment. I’ve tried emailing and submitting request through the chat and have not received any responses. Also, the phone number on the website is disconnected. This feels like a scam. Consulted an attorney due to the high dollar value of my gift card and was advised to take this to small claims court.
PRIMO-AB30F0-90F4
29 June 2026
Unprompted review
Reply from Gcprimo
We sincerely apologize for the delay in processing payments over the past week. We ran into a few technical issues on our end, which temporarily held things up. Our team is actively working to resolve them, and we expect to be back up and running by Monday. Once we're operational, we'll verify each case individually — if your cards were processed and a payment is due, we'll process it accordingly. We truly appreciate your patience and understanding, and apologize for any inconvenience this may have caused."
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