I needed help in logging in, and also guidance re an account. I spoke to an agent called Omar who was extremely helpful, patient and articulate. These qualities are all too often lacking in business d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good competitive interest rates. Very accessible by phone and answer without delay. Speak to a real person. Staff all speak English and so no issues in communication. All staff always very helpfu... See more
Company replied
GB Bank as usual solved my self generated problem! They are always there to resolve any issues. Quickly, efficiently and professionally. The staff are extremely polite, friendly but more importantly... See more
Company replied
Company details
Written by the company
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Contact info
United Kingdom
- gbbank.co.uk
4.6
Excellent
140 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Opened a 1 year fixed rate bond as…
Opened a 1 year fixed rate bond as interest rate good - account very easy to open & received verification letter within a couple of days - have just made the deposit & had confirmation to say funds received & can see them on my account. Not sure why all the negative reviews, but maybe as one person said "there was an issue with the app a little while ago".
30 July 2025
Unprompted review
Reply from GB Bank
Hi Mr John
Welcome to GB Bank!!
We are delighted to hear you found our account opening very easy and you have successfully funded your savings account.
We would like to confirm that our mobile app is fully functioning and further details including how to download it can be found on the Savings page of our website if you haven't already done so.
We appreciate you taking the time to share your experience and we are very grateful for your 5-star review.
Kind regards
The GB Bank Savings Team
Conflicting information.
When I logged into my account for the first time I received a welcome letter with the following statement:-
"Before you can transact using your nominated account you must first authenticate the account. We will shortly send you a letter containing a unique code for use to authenticate your details online."
However, your website FAQs have this statement, under the heading "Where do I find my account details to make a deposit?:-
"• you can make a deposit before you receive your Secure Authentication Code"
So, the above statements are conflicting since if I can make a deposit without authenticating my nominated account I can indeed "transact" and, if that is true, the welcome letter is incorrect.
Additionally, I received my welcome "letter" electronically. If the authentication code is to be posted to me, as is stated elsewhere on your website, the welcome letter needs to be clear that the code will be posted.
As things stand I will not send my deposit until I receive my authentication code (by post!). Even though possibly maybe according to your FAQs I could.
30 July 2025
Unprompted review
Reply from GB Bank
Hi John
Thank you for taking the time to leave your review and share your comments regarding authenticating your nominated account.
To confirm, you can make a deposit to your savings account before you authenticate your nominated account. All deposits must come from the nominated account you have registered. You will need to activate your account with your Secure Authentication Code, before you can make a withdrawal which will be sent to you by post.
You may wish to make a small deposit first to your new savings account to ensure the funds are received.
We welcome your feedback, and we are sorry that you have found the information conflicting. We will ensure your points are looked into to make the information clearer and consistent.
If you would like to discuss this with our Customer Service team you can contact them on 0808 164 2111. They are available Monday - Friday 9.00am - 5.00pm (except bank holidays).
Kind regards
The GB Bank Savings Team
Useful phone conversation
Th e lady answering the call was patient and helpful when I transferred money from my nominated account to my new I year fixed-rate bond.
Things take time because of security concerns.
30 July 2025
Unprompted review
Reply from GB Bank
Hi i-spy
Thank you for taking the time to leave your 5-star review. We are delighted to welcome you to GB Bank.
We are glad to hear our Customer Service team were patient and helpful - the team are always very happy to help with any queries you may have.
Kind regards
The GB Bank Savings Team
Great service, great communication. I’ve had reason to verbally communicate…
I’ve had reason to verbally communicate with GB Bank twice recently regarding a 1 year fixed bond account I’d opened recently. Once to ask assistance regarding authentication and the second to question the funds arrival and on both occasions they’ve sorted the issue out, reassured me. Great experience so far. Bravo to the team.
29 July 2025
Unprompted review
Reply from GB Bank
Hi Sonia
Welcome to GB Bank! We would like to thank you for sharing your recent experience with us and for your fantastic 5-star review.
We are delighted to hear that you have had a great experience with our Customer Service team and you got the help and reassurance you wanted.
We really appreciate you taking the time to let us know.
Kind regards
The GB Bank Savings Team
Swag was most helpful and talked me…
Swag was most helpful and talked me through my problems . She was extremely patient and her help was much appreciated.
29 July 2025
Unprompted review
Reply from GB Bank
Hi Mr Nash
Thank you for sharing your recent experience with our Customer Service team. We really appreciate you taking the time to leave us a 5-star review!
We are delighted to hear that Swag helped you with your problems and that her help was much appreciated - we will ensure your feedback is passed on.
Kind regards
The GB Bank Savings Team
An honest, efficient and reliable bank
GB bank are offering very good rates for FRB. I know very little about them, so checked the FSCS website which confirmed their legitimacy and status. I also checked HMRC companies house website.
I opened the account with no problems and made a very small initial transfer to ensure it went through smoothly, which of course it did. Transfers show immediately on the account, the transfer is not delayed until the following day and I received both an email and a text confirming GB Banks acknowledgement of the funds transferred.
A lot of the reviews on Trust Pilot were very negative - my experience shows the complete opposite. I did telephone their number for some information, it was answered promptly and courteously. Jakob could not have been more helpful and patient and gave me all the information required.
I do not understand why other clients should have had such negative experiences if they followed the instruction provided for opening an account.
25 July 2025
Unprompted review
Reply from GB Bank
Hi Elizabeth
Welcome to GB Bank. We would like to thank you for such a fantastic review!
We are delighted to hear of your great experience opening your new Savings account and also from the support from our Customer Service Team.
We really appreciate you taking the time to leave your 5-star review and rating us as an honest, efficient and reliable bank.
Kind regards
The GB Bank Savings Team
Good Bank, Very Helpful
The accounts (wife's and my own) where set up smoothly. There was a small hitch regarding the transfer of funds which Swag talked me through very efficiently and confirmed whilst on the phone that the funds had arrived safely. Email arrived immediately afterwards to confirm this.
24 July 2025
Unprompted review
Reply from GB Bank
Hi Malcolm
Thank you to you and your wife for choosing to save with GB Bank, we are delighted to welcome you both as new customers.
We really appreciate you taking the time to leave us a 5 star review and it's great to hear your accounts were set up smoothly.
Kind regards
The GB Bank Savings Team
Great bank
Great bank, slight glitch funding the account, soon sorted out, very efficiently by Sam, she’s a credit to the bank.
23 July 2025
Unprompted review
Reply from GB Bank
Hi Tommy
We are delighted to welcome you to GB Bank.
Thank you for your 5 Star review and rating us a great bank! We really appreciate your feedback and it's fantastic to hear you had great service from Sam, and your issue was sorted out very efficiently.
Kind regards
The GB Bank Savings Team
Very helpful customer service
Very helpful customer service, guided me through the process very clearly. Happy to have chosen this bank.
22 July 2025
Unprompted review
Reply from GB Bank
Hi N
Thanks very much for your 5-star review! We really appreciate you taking the time to share your experience and it's great to hear you found our Customer Service team very helpful.
We would like to welcome you to GB Bank, we are delighted you have chosen to save with us!
Kind Regards
The GB Bank Savings Team
A joke of a company
I have spent a week trying to open an account. After filling in all details the website said my account had been accepted and gave me a code number. I then get an email saying my identity submissions were incorrect. I spoke with Customer Services, very nice girl told me to send again on email. This I did and again got a message saying they were wrong, stating there was a discrepancy on my name on my driving licence (there isn't) and my bank statement also did not have the correct details on (it does). GB Bank you need to get your act together as you're clearly losing substantial amounts of investments because mine certainly wasn't a small one. 43% of 1 star reviews says it all!! I'm surprised Martin Lewis recommended them on his website.
17 July 2025
Unprompted review
Reply from GB Bank
Hi Christine
Thank you for taking the time to share you recent experience with us. We are very disappointed to hear you have encountered some problems verifying your identity.
We've asked our Customer Service team to investigate the points you have raised and they will be in touch to ensure your account is set up correctly.
We’re really sorry to hear that we didn’t meet your expectations on this occasion. Please be assured our customer service is of paramount important to us and your feedback helps us understand how we can improve this moving forward.
Kind regards
The GB Bank Savings Team
hard work all the way...is it worth it
I opened an account at GB bank I transfered £80,000 but the bank refused the deposit as it didn't come from my nominated acct. Fair enough my mistake, they said the money would be refunded straight away, the next day it wasn't in my account so I phoned my bank and after a lot of enquires they told me it was still with GB bank, I phoned GB bank and they told me some story that it had to be cleared before it could be returned, I asked were my 80K was now and the lady didn't know, so I asked to speak to a manager and was told they would have to call me back and there was a three day wait, so asked to speak to someone senior at the bank and after a 12 minute wait I was put through to customer services after a lot of questions I was able to find out the money was with GB bank but it was their policy to hold it, I asked why and they said it was just their policy. I decided the only way to get satisfaction was to write to their CEO a Mr Mike Says who states that he doesnt think its necessary to divulge his email address, my guess would be that he gets too complaints or he is ashamed of his bank.
Im not sure now if I feel comfortable banking with GB bank
18 July 2025
Unprompted review
Reply from GB Bank
Hi Christopher
Thank you for taking the time to share your feedback on your recent experience with us. We are very disappointed to hear that you encountered some problems with your initial deposit.
We’ve asked our Customer Service team to investigate the points you have raised and to ensure your complaint you have addressed to our CEO is also picked up.
Our Customer Service team will be in touch with you as soon as possible, however, if you would like to discuss this further with us in the meantime, please contact us on 0808 164 2111. The team are available Monday – Friday 9.00am – 5.00pm (except bank holidays).
Kind regards
The GB Bank Savings Team
I deposited £15000 into a 1 year bond…
I deposited £15000 into a 1 year bond on 15th July. When I log into the GB banking app tonight (17th) I have a message saying I have no active accounts. So it looks like £15000 has vanished. By way of an update, it would appear that there are issues with the app which is still under development, according to the customer service person I spoke to. Funds are in the account
17 July 2025
Unprompted review
Reply from GB Bank
Hi David
Thank you for sharing your feedback.
Unfortunately, from the details in your review, we don't have enough information to investigate this for you. Please contact our Customer Service team who will be able to help you on 0808 164 2111.
They are open 9.00am - 5.00pm Monday - Friday (except bank holidays).
Kind regards
The GB Bank Savings Team
Great Customer Service from GB
Based on my experience when talking to two Customer Service Advisers Reah and Sam regarding rates for interest paid monthly on a Fixed Rate Bond, I am 100% going to invest a fairly substantial sum when funds come through any time now.
Well done GB Bank in employing great staff - I promise you it will pay dividends!
15 July 2025
Unprompted review
Reply from GB Bank
Hi Shaun
Thanks for such a fantastic review. It's great to hear that based on your experience with our Customer Service team you will be continuing to open a savings account with us.
We look forward to welcoming you to GB Bank and making your savings grow.
Kind regards
The GB Bank Savings Team
Power of Attorney
I spoke to a representative at GB Bank today with reference to opening a power of attorney account. The phoned was answered immediately and they were polite efficient and friendly in dealing with the opening of an account. Would throughly recommend.
15 July 2025
Unprompted review
Reply from GB Bank
Hi Gillian
Thank you so much for taking the time to leave your 5-star review. It's great to hear you would recommend GB Bank based on your experience with us today and you found our Customer Service team polite, efficient and friendly.
We look forward to welcoming you to GB Bank.
Kind regards
The GB Bank Savings Team
It's not April Fools Day today is it?
If you have any sense you will not give this bank the time of day and go through the same awfull experience as me, they repeatedly request ID info to open a second account when they had allready acknowledged they recieved it and further more why would you need to send it when you are allready a customer? Very worrying going forward, I need to contact the obudsman immediately.
7 July 2025
Unprompted review
Reply from GB Bank
Hi Customer
Thanks for taking the time to share your feedback. We are sorry to hear you have not had a great experience opening your second account.
If all of your account details are the same including your nominated account, you should not need to provide additional ID in normal circumstances.
We would like the opportunity to look into this and help you sort this issue as soon as possible and would be grateful if you could contact us to discuss. Our Customer Service team are available on 0808 164 2111 - Monday - Friday, 9.00am - 5.00pm (except bank holidays).
Kind regards
The GB Bank Savings Team
FOUND THIS BANK VERY HELPFULL SPOKE TO…
FOUND THIS BANK VERY HELPFULL SPOKE TO 2. MEMBERS OF STAFF WHICH HELPED ME WITH APPLACATION VERY KIND GB BANK
11 July 2025
Unprompted review
Reply from GB Bank
Hi Jill
Thanks very much for leaving us your 5 star review! It's great to welcome you to GB Bank.
Kind regards
The GB Bank Savings Team
incredibly helpful and polite
8 July 2025
Unprompted review
Reply from GB Bank
Hi Katherine
Thank you for taking the time to share your feedback. We are delighted to hear you found our service incredibly helpful and polite and we appreciate your great review.
Kind Regards
The GB Bank Savings Team
Excellent customer service
Excellent customer service, amazingly fast transaction times when transferring money
8 July 2025
Unprompted review
Reply from GB Bank
Hi Customer
Thank you for sharing your feedback. It’s great to hear you received excellent customer service and that our transaction times are amazingly fast.
We appreciate you taking the time to leave this fantastic 5-star review.
Kind regards
The GB Bank Savings Team
Very easy to open account
Very easy to open account, and when needed clarification on a point customer services answered promptly and efficiently. Interest rates are competitive and overall I have no hesitation in recommend them
26 June 2025
Unprompted review
Reply from GB Bank
HI Russell
Thank you for your 5-star review! We are delighted to welcome you to GB Bank.
We really appreciate you taking the time to share your feedback on your account opening experience with us.
Kind regards
The GB Bank Savings Team
I am trying to open a 6 month savings…
I am trying to open a 6 month savings bond with GB Bank but after nearly two weeks of trying and getting nowhere I have decided to look elsewhere. I have a large deposit to make and it is costing me £200 per week in lost interest so better set up an account that does not take so long with slightly less interest. After reading the reviews on Trustpilot, I have to agree with the 1* reviews as this was my experience also. It pays to read 1* reviews as these are the most genuine because people mainly only leave reviews after poor experiences. GB Bank had better shape up if they hope to make it in the banking world!!
3 June 2025
Unprompted review
Reply from GB Bank
Hi Marc
Thank you for taking the time to share your feedback. I am very sorry to hear of the delays you have experienced trying to open your account with us.
Your message has been shared with our Customer Service Team who can update you on progress of your account and address the delays you have experienced.
We do hope you will give us the opportunity to put this right for you as our customer experience is very important to us.
If you would like to discuss this matter further with us, please contact our Customer Service Team on 0808 164 2111 or email us at enquiries@online.gbbank.co.uk.
The GB Bank Savings Team
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