We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... See more
Company replied
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See what reviewers are saying
I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... See more
Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... See more
The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... See more
Company details
Written by the company
The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.
Contact info
3.9
Great
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Gatehouse Supplies…
Gatehouse Supplies communication,delivery of order,
value of item,company website, and ordering process all very good. The only problem is the item ordered does not work for some reason. I am trying to replace an existing non functioning remote with the one I ordered for a family member who lives in a condo with a condo garage door.
13 October 2025
I placed my order 8 days ago and the…
I placed my order 8 days ago and the order still has not shipped.
18 October 2025
Received as ordered.
10 October 2025
Got what I needed and fast!
15 October 2025
I paid for overnight delivery 8 days…
I paid for overnight delivery 8 days ago and still do not have my part. I cannot believe you haven't offered to remove the $50 plus shipping fee from this order.
15 October 2025
They got the job done right 👍
8 October 2025
I ordered replacement batteries for my…
I ordered replacement batteries for my LiftMaster garage door opener. I was expecting aftermarket batteries to be shipped, but was extremely surprised to see they were actual LiftMaster batteries that they sent me. Great work.
9 October 2025
I called last Monday and spoke to a…
I called last Monday and spoke to a real person Yay!
I ordered 2 batteries for my electric gate and got them in 2 days
My gate is working again
Thank you!
Roy
13 October 2025
Whenever I email they are fast to…
Whenever I email they are fast to respond. They sent me the tracking as soon as it’s available pleasure to work with.
9 October 2025
Inadequate response
Item was supposed to be in stock, I paid extra for expediated shipping, and it still has not shipped five days after expected delivery date.
Horrible experience.
Received response to the above simply stating the item had been shipped, though nine days later than anticipated, and without any apology or explanation.
8 October 2025
Reply from Gatehouse Supplies
Hi Michael, your order was shipped here is the UPS tracking # 1Z66636Y0226971108
Quick an easy by phone
2 October 2025
Everything I got worked very well and I…
Everything I got worked very well and I am Satisfied!
2 October 2025
It turns out my garage door opener is…
It turns out my garage door opener is too old to repair.
Do you have any suggestion for which new unit I should buy
9 October 2025
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