Gate.io Reviews 1,391

This is a scam. Do not put your money here, you will not get it back and you will lose it. There is already a class action lawsuit in the making. Search for lawsuit gateio with a search engine to join in.

After one and a half years I am still waiting for a solution to the accidental deposit of Wrapped Flare into my account. I can see it is still there on chain, Gate say they can return incorrect deposits for a fee (which is reasonable) but I'm still waiting to be able to remove my coins.

ID 9069105

Address: 0x97EA15e799B2e963656288960b3eE371dB26D8D2

Thank you for finally resolving this for me. I have uprated the stars score accordingly from 1 to 3.

One day, the Google authentication code stopped working, and the support was so useless that I finally lost patience with their low-quality and slow customer service. I requested the closure of my account along with my crypto balance. I definitely do not recommend using this CEX.(EDIT: Ticket #1372313) And one more thing: it wasn’t possible to withdraw funds using a different email address and KYC verification, but there was no issue with requesting account closure from a different email address. P.S.2 I was informed that there were no funds in this account, which was not true.

I am extremely disappointed in this company, I live in the Netherlands. At some point my account was blocked and now my crypto currency is gone. Log in, it doesn't matter everything is blocked. It is not possible to register or ask a question at the helpdesk. HOW DO I GET MY CRYPTO CURRENCY BACK IN THIS BULLMART!!!!😡😡😡 How can I contact you? Send a link so I can contact you.

This is a fraud company who deceided to scam €180 my visa without I ever knew this company or bought any service.

When exchanging cryptocurrency, I did not specify the transfer memo (label) and the exchange through which the transfer was made froze the transfer. Having contacted technical support, I sent all the required transfer hashes and a video of these transactions from the wallet, and began to wait for the payment to be returned, after 4 months, technical support said that this video had to be repeated again because not everything was filmed on video. I sent what was required and finally the transfer came, but not to me, but to my exchange account, which, at their request, had to be connected. I told them that according to the rules, the funds must be transferred to where they came from and not to the exchange account. To withdraw these funds, verification with a passport is required, but who are they to collect personal data? They are not the police, not banks, not government agencies. Who allowed them to do this, and these millions of illegally collected personal data of users can be bought from hackers. I said that I will pass verification if I see their personal data, that is, they must send me a photo of themselves with a passport in their hands. Because the authorities always show their ID or badge first and then ask to show their ID. More than 10 days have passed but there is no answer, and it is unlikely that they will transfer these paltry 150 dollars at today's rate to my wallet. Apparently, things have become really bad for this organized group. 28.12.2024 After my review and the responses from this exchange, it seems like I'm talking to an AI bot. It always regrets and apologizes. In addition, their response "As for the transferred funds, we helped you by manually crediting them to your account as requested, and the funds were sent to the account address from which the transfer was sent" is false, the refund did not arrive to my account. Your guarantees are worthless, as are your promises. If you don't understand, then I repeat, first verify with me yourself, this is my policy. Then I'll see if it's worth doing business with you.

Gate.io held my withdrawals without any explanation. I've been waiting 48 hours for the problem to be resolved and no one does anything. They are always saying that the directors are trying to solve the problem. What problem? It's my money, they have to give it back. This is worse than the crypto scams.

Gate.io has decided to arbitrarily block my operations. My KYC was validated from the beginning and now they consider me to be in a "restricted region". After opening a ticket and sending additional documents, they replied that my verification was validated again. I still can't withdraw my funds and no one answers my emails. There was no problem with my deposits, but since the markets are going up, I am not authorized to withdraw my tokens. This is proven theft

Ticket: #1434806

SCAM! They take your $ then lock your account.

have a look at Request #1422870

This app customer Service unbelievable. I send massage on Support Email & App help Centre they did not any Response. May suggest everyone ignore this exchange.
If someone encounters a problem, they will not find a solution.

I can not even loag in to this place. Dend me to.email code, l pop in and wrong. This place looks scary. Thank you. Gonna keep a distance

#1429141

I informed them that my phone was stolen, and later when I got a new phone, they wanted to change my Google Authenticator and phone number, then I sent my ID, photo, everything for security.
They asked first : Dear User,

Thank you for contacting our Help Center. We apologize for the inconvenience caused.

We have a dedicated link for processing security setting disable requests. Please submit your request at gate.io security reset to resolve the issue.

If the above method doesn't work, we may disable the Google Authentication for you manually. However, we need to verify with you first to make sure you are the account owner.

1. In the interest of security, please provide the following information regarding your account activity:
(1)What is your Gate.io username or UID?
(2)What is the phone number currently associated with your account?
(3)Which coins/tokens did you deposit recently? And what's the amount of each deposit？
(4)Which coins/tokens did you buy/sold mainly (Please list 2-3)?
(5)Have you made any withdrawals recently? If yes, which coins/tokens did you withdraw? And when was the last time you made a withdrawal?

2. Please provide a verification video and a photo as required：
（1）Please provide a video of MP4 format of you holding your photo ID and a piece of paper with the following information on it：
①your Gate.io username/UID;
②what you want to do (disable Google);
③today's date
(Please write text in English; please see the following example picture, both elbows should be contained within the picture and and please make sure the photo ID is clear enough for us to see in the video)
(2)Please also provide a separate photo of your KYC document(JPG or PNG format).

I sent than , they asked: To further ensure the security of your account,kindly also provide one deposit Transaction ID (TXID) for a successful transfer to your Gate.io account together with the screenshot of withdrawal record from the sending platform/wallet.

Please go to the respective platforms (e.g., BINANCE, MEXC, METAMASK, etc.) from where you initially deposited funds into your Gate.io account. You will be able to find the TXID listed in the transaction history or withdrawal confirmation page of these platforms.

I told them I was using one account with my cousin and than I opened one to my name , I sent them old account mail everything to check but they keep saying send us old transaction, İf we closed the account how I ll send and you ll keep taking my money ????
PROVIDE A SOLUTION

My phone was stolen and I requested to secure my account and disable the withdrawal and trading functions. However, on my return request to reactivate my own account I'm being put through circles of hell with multiple requests to submit pictures/videos of myself with various IDs and handwritten notes, and to submit a proof of a particular transaction from 1.5 years ago when I cannot even access my account. How am isupposed to do this? This is just awful, again and again I'm being asked for pictures/videos... how is it called customer experience and support? I feel nothing but supported in this situation, after being a loyal customer for 2+ years. I'm very disappointed in such a treatment, nobody should be put through such an ordeal and be refused access to there own account and funds!

Ticket : # 1420918

October 31:

Dear support team,

I would really appreciate if I could have any feedback on the ticket #1420918. I have been waiting since 15 October 2024 for my ticket to be resolved while all the document requested have been submitted.

To be honest I am very disappointed by the support service of gate io. I cannot even start thinking how a platform as big as gate io can have a support service so inefficient. I am so chocked that I will not be able to use your platform any longer.

In any case I really need to recover my 10000 USDT that have been frozen from withdrawal for no reason since 15 October.

Please note that I have a gate io account since 2021 and I had no issue since 2 weeks ago. But when I see your support service I am very worried for your platform. In comparison to the competition, there is a huge gap. You should take more care of your customers and stop copy pasting your answers.

Also for your team of specialists ( if this team exists) you should employ more people because it is not normal to take such a long time to resolve simple transaction.

Regards

Update November 1 (in the morning)

First to be fair, it seems that your support team is much more active on this website than on your official website. This is a good point

Now regarding my request, as explained by mail during the past 2/3 weeks I already explained that the bank will not submit any bank statement before November 8 because I made payment with a new card. The agent at that time understood and asked me other proofs that I kindly submitted.

So I understand that know you have stringent audit but please check all the document I submitted the past 2/3 weeks. I submitted easily 20/30 proofs that are enough for whatever audit someone can ask. With all the document submitted we clearly understand where the money come from and we clearly see the purchase of USDT via Gate Connect

So again, please recheck all the proof I have submitted

Thanks in advance for your understanding and support

Regards

Update November 1 (in the afternoon)

Again your team has been very reactive this morning and I really appreciate it. it seems that your support team is much more active on this website than on your official website. This is a very good point and I begin to have hope again for gate io.

Regarding my request, please note that as requested I just resubmitted all the proof that have I have already submitted but this time in one mail and I explain why all the proof answer your request. Although I cannot submit any bank statement before November 8, I have filmed my friend navigating through his app and where you will clearly see all the withdrawal with the mention of gate uab.

I really hope it will be enough to clear and approved my withdrawal.

Regards

Update November 1 (in the early evening)

Issue resolved.my withdrawal was cancelled and when I retried it was cancelled. Even if it was a very difficult period to live and it took time, from the moment I commented here my ticket has been taken very seriously and in less than 1 day everything was resolved. I also take into the balance that gate io now has to face with very thorough audit, that s why they have to be very careful. So when you are in the client side it can be very difficult to live with but it would mean that I am
In bad faith if I do not take it into account. Reason why I will change my grade from 1 star to 3 stars.

Thanks again.

Regards

Gate.io blocked my account (UID 3393310) with investors' money. Tickets are being closed (1096817 dated April 8, 2024 and 1165431 dated July 17, 2024. I was lucky that the Bitcoin rate fell and investors told me to hold these coins. But now the rate is growing again.

I deposited $3000 worth of Taiko tokens about 27 hours ago, but it still hasn’t been successfully completed. The deposit page states that "60 confirmations" are required, but the support team informed me that there are still "0 confirmations," so the deposit hasn’t been added to my account. However, the block explorer shows that there have already been 3600 block confirmations. I’m starting to feel like I may have fallen victim to a scam.

Ticket Number: 1389169
I purchased these funds from a seller through a cash payment, and he transferred them to me from his Metamask wallet. I have explained this countless times over the last eight months, yet I keep being asked for more details that I’ve already provided, which only seems to delay the resolution and keep my funds blocked.

Every time I reach out, I’m left waiting for an extensive amount of time to get a response. When I try chat support, I’m told to "wait," but nothing changes. This entire process has been exhausting, and I'm not sure what more I can do at this point.

Please, I urge you to resolve this issue as soon as possible. I am beyond frustrated with the repeated delays.

On my phone I deleted Google authentication, to restore
I provided all the photos with a passport, a photo without a passport, there is access to the mail and the phone provided passwords that came, wrote the last deposit. Not suitable, they write little information, sent 4 times and all the text, little information! I understand that they are not going to open access and return my funds ($ 12,000). They are not interested in this, but they are only interested in this way judging by the reviews to deceive people and they profit from it! I ask you categorically refuse to work with these scammers, and the competent authorities if you have such write to me by mail to draw up applications about the fraud of this exchanger my mail: Also, if there are deceived and those who want to write cobbled statements to different instances in order to return the money and close this company, write to me too, it's time to put an end to them! Shame on the Chinese people.

I am deeply disappointed with this app. I've been logging in to the old version of the app without hitches but as soon as I updated as I was prompted to do the now app seems impossible. I can't log in even when I do the app automatically log me out. I thought that updating the app will make it more efficient and good but the reverse is the case.
Please do work on the app and stop frustrating users

I'd been using Gate.io Card without issues, then one day my card got blocked. Not only the customer support failed to explain reasons for this (their most substantial reply was: "Our KYC department has made the decision to decline your application due to security considerations and other relevant factors"), they also deducted remaining 300 EUR from my card balance without returning it to my main account. Now I've been trying to find out where this money is and when it will be returned to me by the exchange. Overall, horrible experience.
UID: 10344050
Ticket numbers: 1223164, 1227031

UPDATE: On Oct. 16, Gate deposited money from the card to my spot account. Appreciate that at least, but still unclear why they blocked my card