Excellent service from Phil Kitson New boiler fitted Phil was amazing under difficult circumstances after a bereavement. He liaised with a solicitor and key holder and kept me informed from 200 m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After years of excellent service from gastek’s most comprehensive home care plan. I felt secure in that they fixed any problem quickly and without cost. I now discover that plan does not cover repl... See more
I hadn't used Gastekhomesafe previously !! When the engieer arrived he showed me his i.d and I showed him where my boiler was, he explained the process, so left him to it ! After approximately half an... See more
Gastek ,arrived when they said they would and replaced my boiler in about 4 hrs , they were efficient clean and tidy . Their price was a fair one and compared favourably with other quotes I had , not... See more
Company details
Information provided by various external sources
We are a family business, we do all things domestic gas and plumbing work
Contact info
Unit 15B Anchor business park, DY2 9AF, dudley, United Kingdom
- 01384560856
- gastek@me.com
- gastekhomesafe.co.uk
4.0
Great
149 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Boiler service
Good quick service in these unprecedented times with masks and gloves worn as required. Thank you
30 April 2020
Unprompted review
Given the "lock down" guess always glad…
Given the "lock down" guess always glad to see another person! Good tidy work explained details couldn't ask for more.
24 April 2020
Unprompted review
The engineer arrived on time
The engineer arrived on time. He was very competent and experienced in his work.
The only down side was we had to wait six weeks for him to come and service the boiler.
S.Rea
22 April 2020
Unprompted review
Think he was called Jake , not positive though.
Your representative was professional and courteous , observing social distancing. He was quick and efficient , as well as friendly. I was very pleased. Thank you.
11 April 2020
Unprompted review
Very understanding
Very understanding due to the circumstances, serviced the boiler in the garage and e’mailed the certificate making no contact very pleased.
9 April 2020
Unprompted review
Gastek have or did have a policy where…
Gastek have or did have a policy where they immediately ask for £60 up front before starting any work. They seem to be nice and genuine people and engineers. However, one call i recall they put right a fault but failed to put right another. They did leave the gas boiler fully operational and safe .
8 April 2020
Unprompted review
Reply from Gastekhomesafe
Dear Mr Tarrant,
I apologize if there was another issue with the boiler after we left.
I can confirm we do not take any payment upfront for any of our work, we will ask for payment on completion and send an invoice.
I have had a look back on your account and i can confirm you did pay on completion and not before we arrived.
Thank you.
A very thorough service inspection
A very thorough service inspection, however, at our request (due to covid19 worries) the technician did not check the radiators.
Very pleased with the service visit.
8 April 2020
Unprompted review
poor communication and very poor…
poor communication and very poor customer service !!!
3 April 2020
Unprompted review
financial comparison
Following my recent Review after a Service Pack 1 ........... I compared my Certificate cost to an individual Plan choice - which I find financially imbalanced ! i.e.
I am paying monthly £31.43 over three years = £1,131.48
If I had the Platinum Plan Pack 1 paying £22.99 over three years = £827.64 + inhibiter top up in the second year £93.60 + inhibiter top up ; sensors, gaskets, seal & electrodes changed, radiators, in the third year £189.60 = a total £1,110.84
I calculate I am overpaying £20.64 and in addition I am paying in advance from month one and over 36 months - which is to your financial benefit.
This appears to me to be financially illogical - please explain.
Archie Pugh
2 April 2020
Unprompted review
First boiler service
The guy didnt really explain what he was going to do. I had to keep asking the questions. He wasnt very engaging. He didnt take his boots off, just walked upstairs on my carpet, not very thoughtful, has we are in a situation with covid 19. However he did service the boiler well, and the heating seems rather hotter.
1 April 2020
Unprompted review
Where is my promised service call?
You informed us of the requirement for you to visit for a service call. I responded and asked for a confirmation of a date. Still awaiting a date or a visit. You now ask how well you have done????? My boiler is starting to make funny noises, I am still waiting for my service call. What is the next step. Emergency call out?
Paul Brown
1 April 2020
Unprompted review
Reply from Gastekhomesafe
Dear Mr Brown,
You do need to contact the office to arrange a boiler service appointment, unfortunately we are unable to contact all of our customers to arrange a suitable date.
The office is more than happy to help if you need to book an appointment, If there are any issues with your boiler you need to call the office to arrange an appointment.
Thank you.
Excellent company
Excellent company wouldn’t go anywhere else for gas or plumbing work have used them for last 10 years and a few renovations and always done a excellent job and always very competitive on price many thanks
Stuart Cooper
1 April 2020
Unprompted review
VERY GOOD RESPONCE TO MY CALL …
VERY GOOD RESPONCE TO MY CALL AND THE ENGNEER WAS WITH ME BEFORE 5 OCLOCK AS THE GIRL SAID HE WOULD BE PART GOT
AND FIXED AND BACK TO NORMAL VERY FRIENDLY AND HELP
FULL ENGINEEF I WAS VERY PLEASED IN DEED WITH THE SERVICE
1 April 2020
Unprompted review
I’ve used Gastek for a while they are…
I’ve used Gastek for a while they are always on top of there game. The company is excellent keep up the good work I would definitely be recommending them as always
25 March 2020
Unprompted review
Great service
Very good service. The engineer was very knowledgable and was very polite
24 March 2020
Unprompted review
Boiler service
Arrived on time. Work completed efficiently and quickly. Very satisfied.
23 March 2020
Unprompted review
One of the best companies I have ever…
One of the best companies I have ever dealt with for customer service and completion of work to the highest standard
21 March 2020
Unprompted review
New customer
Although I have only been with Green Network Energy since December 2019 I have been happy so far with the service
18 March 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.