GASLAND chef Reviews 25

Worst customer service, don’t even think about buying this Chinese chiinaaaah, rubbish, crap appliances and matching customer support. Non speaking just useless ai rubbish. Don’t do it pay a few extra bucks get it from a reputable supplier.

First they sent me a broken cook top. Then after many emails they replaced the broken cooktop. That cooktop had 3 burners out of 4 not working. Piece of shit with the worse after sale service ever. Even though there is a waranty, they have refused to fix the stove top. So now I have a non functioning stove and am $500 out of pocket for 2 instalations. DO NOT BUY

It's cheap for a reason. There's absolutely no customer service. Warranty becomes a joke when no one replies to your emails. Product quality is really poor. Do yourself a favour and spend and couple hundred and buy from a reputed brand.

Purchased a tankless water heater in May of 2025 and it has never worked properly. It will not heat the water. I have been on the phone on and off with Gasland since then, getting the runaround. I honestly don't think anybody talks to each other at that company. The technician on the phone has me do certain experiments to see what the problem might be, then tells me to send an email with an attached video of me attaching the hose to the outlet which I was told to do, to the support people who then send me a snippy email saying that the hose should be on the outlet. Duh! No kidding, as I explain to the person that's what I was told to do. Like I said they don't talk to each other's technicians don't leave notes for the support people to read the support people don't forward things to the warranty like they were supposed to the warranty people don't reach out to you and when I talk to the next person on the phone they act like they've never heard of me. Absolutely worthless company, even if their products are absolutely amazing, which I doubt at this time, their customer service 100% sucks. Do not buy from this company until they do something to improve their customer service and put changes in place to where these people talk to each other.

This website is a complete fraud. We ordered a gas stove and filled in the address to Sweden, 100% correct. The money was withdrawn from my account and the package was intentionally shipped to Denmark.

Naturally, DHL sent it in return since it was the wrong country, without us even seeing a delivery.

Customer service has not responded on any of our emails or refunded the money.

Impossible to navigate. That is saying something for a stovetop

I bought a stove top on 13/4/25 unfortunately it was not right for my home, so I was approved for a return. I was able to return it and the communication was great. Once item returned on the 8/5/25 I sent a email on 13/5/25 requesting a update on when my money would be returned, nothing so I sent another email 15/5/25 and got a response saying the warehouse needed time to process a return so email back in 2-3 days if no refund. So I emailed back on 22/5/25 and have got no response again and once again on 23/5/25. Have they decided just to keep my money?? Beware of this company!

this comapny is horrible they are making it very difficult to make a return. DO NOT BUY FROM THEM. I dont do reviews much but the are so bad I had to do one

Gasland chef is a company with very little care for their customers. I wish I had listened but stupidly, I ordered from them.
I ordered a wall oven last year, which was installed a month or so after it arrived given that the renovations took longer than expected. Once the oven was installed and was being tested, it turned out the system controlling the cook setting was not working.
Upon contacting Gasland, they said I should contact some repair service on my own because they did not have anyone from their company in my area Chicago.
The repair service came and charged $260 to come and look inside the oven to find that a part that controls the settings came broken. The customer service people simply replied they can cover $100.
So my question is: What warranty?
The oven is new, never used, recently installed.
The oven had to be looked at by a third party who is charging for their work.
The company selling the oven won't send the part that needs replacement and/or cover the cost of the repair service I had to hire.
Now they are not replying to my emails.
What a nightmare it has been dealing with this shady company. No real accountability, no responisbility or pride for their products.
Looking at their website, it's a shopify store. Look at linked in and it's impossible to find anyone who works there.
All of this leads me to think this company is some kind of scam. That or just a couple people selling cheap product from China all over the US.
Either way, don't be like me. Buy from a reputable manufacturer!

Avoid at all costs. There is zero customer service bordering on scammers. Bought a ragehood and wanted to buy carbon filters. They said they no longer make them and couldnt tell me any info on how to get them. Then they just stopped replying.

I bought 4 gasland on demand water heaters 2 months ago because of the reviews I watched on Youtube. I GOT HOODWINKED. The product is absolute garbage and the customer service nonexistent. So far in two months; 2 shower heads have broken, 2 hoses have busted and one of the ignitions on one of the heaters keeps failing. When you finally do reach someone on customer service they are trash. I still have not received any replacement parts for the parts broken, I run a small retreat center so could not wait any longer and bought replacement parts on AMAZON. Shame on you AMAZON for carry products that breakdown this often and where the customer service is nonexistent. I

They sent me a propane gas water heater with inadequate packaging. When it arrived it had a hole in the box and the drain plug was sheared off. I called but there is no way to speak to anybody. Only email communication. They wanted to send me a new drain plug completely unconcerned about any other damage in transit that could result in serious injury. Customer service is a nightmare. When a company has one number, hides all corporate numbers, and will only communicate anonymously by email, they are one step away from hustlers. Website says thirty day no hassle returns. They are liars. We emailed back and forth seven times and they still have not provided instructions for return. Liars. Don’t buy Gaslandchef ANYTHING.

gasland gas hob, I broke a pan holder/trivet. No part available anywhere. indifferent customer service. Avoid

I order one induction oven, it was not working so I wrote them by email to ask for solution. They responded very fast, offer me a new one, the product came fast and functional. I'm very happy. Thanks

I brought a cooktop that stopped working after 12months. I have lost count of the emails I have sent to support Gasland chef. They keep coming up with excuses having a part made. Finding a part. This has been going on since January. No phone number in Australia. No abn on invoice so I can’t even put in a complaint to fair trading. This has caused so much stress . Don’t touch anything from this company something isn’t right when they have no number to call.

Ordered product and tracked package for 13days while sitting at airport with the courier Amerex when queried, Gasland replied just wait longer. Won't purchase again thru them.

3 year old Gasland electric oven has a faulty led display.
These ovens should last 10 years.
Gasland customer service has no Australian contact number, only overseas support people, only contactable by email.
They won't supply parts to fix either under warranty or just to buy the new part.
These fools at Gasland don't understand the Australian consumer law.A product like an oven should have a serviceable life of more than 10 years
I have contacted The NSW Office of Fair Trading and awaiting their response.

lovely hob, then I dropped a pan holder while cleaning and it shattered. Tried customer service who are useless. No spare parts available at all, but I could buy a whole new hob for a discount, no thank you.
don't bother

I purchased a Gasland Chef Microwave/Convection oven a little over a year ago. I agree with all customers that complained about the Customer Service. Unless things improved later into 2023, the service is definitely subpar if they even have such a service. I sent a simple email, will be a year ago this coming 28 Jan 2024, just asking about the warranty process and never received a response back. I was trying to see if I could register online or even extend my warranty due to the cost of the unit I purchased. Currently the oven control panel display is intermitting (comes and goes when feels like it). Maybe I received the one low quality oven off the assembly line, but to be having issues after 1 year, is not worth the $1,400 price we paid. I would not recommend the Gasland Chef 24 inch 1.6 CU FT 1000 or 1500 watts microwave / convection oven. The turntable operation is also corky. If don't rotate the table so it contacts the gear, the plate will not rotate went microwaving. Also, if you like microwave popcorn, this is definitely not the oven to have. I am not sure how the waves are focused in this oven, but it will barely pop half the bag before it starts to burn the popcorn. It re-heats, warms, bake, and roasts well. However, to be 1000 to 1500 watts it takes longer that the conventional whirlpool microwave I replaced. Again, this may be a great a company, and great brand, but based my experience and the performance of this oven, I will never purchase or order Gasland products again. I will stick with GE or Whirlpool, I at least got 10 years of use from my Whirlpool microwave.

Wonderful product. Convenient. Efficient. Great warmth. 👍🏼🔥