GasGeeks Plumbing & Heating Reviews 76

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Declan kept us well informed of our appointment and work agreed in advance he was professional, tidy, and gave a professional finish. Very knowledgeable about his work and happy to share helpful tips... See more

Company replied

Rated 5 out of 5 stars

An excellent service. Quick, informative, and every step of the repair explained. Then an unhurried explanation of how the Hive system operates. We are now fully versed in its operation, and can’t pra... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Gas Geeks. The service was excellent, quick and thorough. Everything was explained to us and we were given a detailed job report with pictures and videos. A follow up appointment wa... See more

Company replied

Rated 5 out of 5 stars

Have reviewed this company previously when they installed new radiators. Was so pleased would never go elsewhere. Recently carried out a repair in our plumbing to outside tap. Once again, great j... See more

Company replied

Company details

  1. Gas Company
  2. Boiler Supplier
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

GasGeeks is a leading plumbing and heating company based in Cumbernauld that has been providing top-quality services to customers across West Central Scotland for years. With a team of highly skilled and experienced technicians, GasGeeks specialises in providing a range of plumbing and heating solutions, gas, oil, electric and LPG installations, including boiler installation, repair, servicing, emergency services, radiators, smart thermostats, landlord services, gas safety checks, legionella risk assessment, portable appliance testing and general plumbing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

76 reviews

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Rated 5 out of 5 stars

Have been using Gas Geek for a number…

Have been using Gas Geek for a number of years now, and they provide a quick friendly service. Great communication from start to finish , with txt reminder of visit and when engineers are enroute.

Would recommend to anyone.

17 June 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you for your kind review. We appreciate your return custom and we hope to continue proving our friendly service for years to come.

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout, clear on availability and arrival times, turned up on time, didn't charge event though the job was more complex than anticipated. Great response when I accidentally paid twice - was refunded within an hour.

19 June 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you , Ben. We are delighted to hear you are pleased with the service we provided. We are always happy to help.

Rated 5 out of 5 stars

Service first class kept informed of…

Service first class kept informed of parts needed.
Lewis hawke most helpful would not hesitate to use the company again. Many thanks

28 May 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you for your review, Carol. We are very happy to hear you will use our first class service again!

Rated 5 out of 5 stars

GasGeeks...

Gas Geeks were great. I had major problems with my boiler and no hot water. Lewis sorted the problem out very quickly. Would highly recommend! Will definitely use them again.

6 June 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you for your review. We were more than happy to help, Lorna. We look forward to working with you in future projects.

Rated 5 out of 5 stars

System Boiler Replacement.

We recently had a new system boiler installed and are very pleased with the work undertaken by GasGeeks.
Their engineer Lewis was very professional and helpful and had the work completed withing one day as quoted. Their price was also competitive and we would highly recommend them.

3 June 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you for your review, Donald. We are very glad to hear you were pleased with the work undertaken by GasGeeks and we want to thank you for putting your trust in us to complete your boiler replacement. We hope you are enjoying your new system.

Rated 5 out of 5 stars

A rare thing to find a competitive professional company who take pride in the quality of their work. You won't regret using Gasgeeks.

I've had Declan and Lewis out for several jobs in the last year and from simple boiler servicing to installing new drains and feeds for a garrage sink they've impressed on every occasion. Both of them aswell as Heather over the phone are very professional, communicative and willing to take the time to explain things clearly on the day and before hand. They provide a very detailed quote so you have confidence in exactly what you're getting and the price it will cost. A cost which is very reasonable when compared with others and doubley so when you factor in the quality and clenliness of the work they leave. Getting close to the end of a total home renovation and not being too keen on the DIY plumbing side of things. I can atest to how much of a relief it has been to have the skill and reliability of Gasgeeks available to me. I can recommend them with confidence and only wish I had found them sooner.

28 May 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you for your review, Fraser. I am glad we have been able to assist you with your home reno and are grateful of your return custom.

Rated 5 out of 5 stars

GasGeeks were fantastic

GasGeeks were fantastic from start to finish. Good communication setting up initial appointment and then quotes received and accepted easily by email. Super friendly and experienced when at the house and problem with our boiler fixed quickly. Would highly recommend.

23 May 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Hi Sarah, man thanks for your review. We are delighted to hear you are pleased with our services. We are always happy to help. Thank you

Rated 1 out of 5 stars

No show - no gas overnight

Engineer text to say he was running late - no estimated time or ask to confirm is he at home later than appointment time.

Called once and I was unable to pick up call due to being in meeting whilst WFH. Engineer decided to cancel appointment leaving me with no heating, hot water or cooking facilities over night

Company very dismissive and essentially blamed me for not answering 1 call

20 May 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Hi KA L,

Many thanks for your review.

As discussed with you via email this morning, our company tried contacting you via 2x members of staff on 2x separate days. One on Friday and twice on Monday, an hour apart, which was the day of the job.

On each occasion there was no response until the last time when you called the engineer back 30minutes after he contacted you.

As a company, no access in property is costly both with time and wasted fuel.

If we do not hear from customers when we are communicating with them especially over a 4day period we have to take the approach that our services are unfortunately not required.

No one is blaming anyone.

Regrettably there has been a breakdown in communication to which we apologise for and we also asked if you wished us to attend at the next available slot possible to minimise any disruption caused with a good will gesture attached on a further few occasions however we still have not heard back from you.

I am sorry you feel this way but even in our attempts to resolve this situation we have been met with no response.

Regards
GasGeeks Plumbing & Heating

Rated 5 out of 5 stars

Absolutely recommended

This is third time we have had GasGeeks carry out work in our home. Every time we have found the communication, service, attention to detail, respect to our property and quality of work to be fantastic. They are an absolute pleasure to deal with and Declan will take the time to explain things to you. Have no hesitation using them in the future and cannot recommend them enough.

2 May 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you for your review, Teresa. We really appreciate you taking the time to do so. We hope you are enjoying your new boiler!

Rated 5 out of 5 stars

Would use GasGeeks again and recommend to others

Initially asked for a boiler service and advice for replacement. Good value quote from a team who obviously know their business. Not at all pushy but friendly, accessible, reliable service, with excellent communication throughout the whole process. Would use GasGeeks again and recommend to others.

19 April 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you for review Susan. Glad we were able to support you with the boiler replacement. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service

Boiler serviced and zone valve replaced with no problems. Very efficient and friendly.

22 April 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you for taking time to write this review, Gavin. We are glad you are satisfied with the service received.

Rated 5 out of 5 stars

Angela

Excellent seamless service, on time, lovely staff, very professional, overall delivered a 1st class customer experience!

17 April 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Many thanks Angela for this lovely review. Glad we were able to provide you with another great service this year. We really appreciate your loyalty to us here at Gas Geeks Plumbing and Heating!

Rated 5 out of 5 stars

first class service from gasgeeks

cant thank you enough for the top notch service guys. perfect installation of the 2 radiators and bathroom taps plus our boiler service. really liked that you text and emailed to keep me up to date with when you would arrive and timely reminders , that helped me a lot. lewis was also very prompt and explained in detail what he was going to do on the day. such a nice guy. also like the electronic invoicing and payment process which is something many dont do and could learn a lot from. an absolute pleasure and would highly recommend

11 March 2024
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Hi Brian,

Many thanks for your review. We are delighted to be able to help you with what you needed done. We are always happy to help. Any issue, just give us a shout. I have passed on you lovely words to Lewis who is thankful also.

Rated 5 out of 5 stars

GasGeeks Plumbing & Heating

Declan was a very polite friendly guy, who kept me informed of when he was coming. Nothing was a problem, my job was slightly awkward but he managed to fix the problem & explained exactly what he did to me. Paying for the job was very easy. I would definitely recommend this company

28 September 2023
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you Karen. Glad we were able to help you. Always happy to help when called upon

Rated 5 out of 5 stars

You can trust Declan.

Declan attended a boiler emergency situation. Declan was super responsive, very organised, communicated costs, timings and provided all explanations needed on the day. Boiler was made safe and temporarily operational, and quote was presented for replacement of worn elements. Very professional and trustworthy.

24 October 2023
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you Pietrach. Always happy to help

Rated 5 out of 5 stars

GasGeeks review

GasGeeks managed to finish a job for me that other plumbers couldn't. Communication with them was first rate, and they kept me up-to-date of their ETA. Job was sorted quickly and at a very reasonable price. I'll definitely be using them for all my plumbing and heating going forward.

13 October 2023
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you Claire.

We were delighted to help get you sorted to allow you to use your new appliance

Always happy to help so do not hesitate and reach out

Thank you

Rated 5 out of 5 stars

Installation of combination boiler

From the initial visit to provide an estimate , I found all members of this company to be courteous,polite ,and very well presented. Customer service was excellent, always available to answer any queries I had around installation . The work was carried out to a timescale that allowed me opportunity to cognitively process and physically prepare . Very punctual on the day of installation . At the age of 70yrs I wasn't looking forward to having this necessary work done. I left the house for the day to avoid any possible discomfort but found that on my return, if there wasn't the presence of a lovely new boiler I would not have known any work had taken place . No dust or 'mess ' of any description. From my overall experience , I thoroughly recommend this company .

10 October 2023
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you very much Jane for a lovely review. We are delighted to be able to provide you with your new up to date boiler that will Lee you warm for the future. Always happy to help and delighted you put your faith in us to help.

Thank you. Take care

Rated 5 out of 5 stars

Boiler service

Friendly and helpful

25 October 2023
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you Fraser. Always happy to help

Rated 5 out of 5 stars

10/10

Really good service! Easy to organise and just really friend! Couldn’t ask for any better, will definitely use again.

6 October 2023
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you very much Michelle. Delighted we were able to help you. Always here if needed. Take care

Rated 5 out of 5 stars

Linked up alarms

September 2023. Excellent communication throughout the process. Arrived on time. Friendly and professional. I have already recommended to two other members of my family and they were also very happy with the service. I would not hesitate to use again.

4 September 2023
Unprompted review
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Reply from GasGeeks Plumbing & Heating

Thank you Dolores. Glad we were able to help you and your friends and family out. Don’t hesitate to reach out if required again. Many thanks

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