gartenmoebelcompany.de Reviews 198

Reply from gartenmoebelcompany.de

Jun 27, 2024

Dear Mr. W.,

thank you very much for your review. We greatly appreciate your feedback and apologize for the inconvenience and delay in delivery.

We are very sorry that you had to wait longer than planned for the Umbrella. Even with all due care, delivery delays cannot be completely ruled out. We are very sorry that your order was affected by this.

If we get the chance, we would like to do better next time. Please do not hesitate to contact us if you have any further questions or suggestions. If we can help, we will of course be very happy to do so.

Best regards,
Your Garden Furniture Company

Reply from gartenmoebelcompany.de

Aug 30, 2022

Dear Mr. M.,

thank you for your review.

We understand your frustration and understand why you are reacting in this way. It is our aim to process all orders to the complete satisfaction of our customers. However, the current situation with more orders than usual and overloaded transport service providers is currently having a massive impact on our logistical processes. This can mean that we are difficult to reach, that e-mail inquiries are answered late or that proactive information is not provided. In addition, there may be long delivery delays.

Of course, we want to deal with these conditions as best we can. Unfortunately, this does not always work out in the way that you, the customer, have a right to expect from us. We expressly apologize for this.

Unfortunately, we cannot find an order or an order in our system based on your name. We would therefore like to ask you to contact us via your preferred channel. Our contact options can be found on our website www.gartenmoebelcompany.de under the heading "Contact". This is the only way we can help you in a targeted manner and contribute to the further clarification of your request.

Best regards,
Your garden furniture company

Reply from gartenmoebelcompany.de

Jun 8, 2022

Dear Customer,
Dear Customer,

We are very sorry that not everything went smoothly with your order. We sincerely apologize for this.

Of course, it is our aim to carry out all orders to your complete satisfaction and to process any complaints in a courteous manner. You can rightly expect this quality from us and we work every day to ensure the satisfaction of our customers.

Due to seasonal business, we currently have a delivery backlog of several days. In addition, there is a significant overload of our transport service providers, which in exceptional cases cannot guarantee punctual deliveries. This also affects the exchange of goods on site and can also affect stock goods.

However, we find your complaint that you do not receive an answer to e-mails very unfortunate, since we have given you information at any time upon request.

Finally, we wish you a lot of fun with your new parasol.

If you have any further questions, we are happy to help.

Best regards,
Your Gartenmöbel Company