Constant breakdowns, long wait for expensive parts and very unreliable. Just had our 3rd person trapped in the lift today within a 12 month period and once again the lift is now out of action. Also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb team of fitters, headed by Dave, who went the extra mile to keep us informed in a friendly way and worked hard to meet the deadline even when faced with delayed delivery. The lift engineer, Ch... See more
Company replied
As a private dwelling, you are often anxious if for whatever reason you give the team a call. They are always helpful, reassuring and totally professional. If they have occasion to to come for servi... See more
Company replied
We are extremely delighted with our new Gartec SE15 home platform lift. Matt Ackerman has been exceptionally supportive and has always been there for us from the initial planning to final installatio... See more
Company replied
Company details
Written by the company
With over 30 years of experience, Gartec provides high-quality platform lift solutions that are versatile, reliable, and energy-efficient. Serving the commercial, trade, and home sectors, we specialize in full turnkey solutions, combining expert knowledge with exceptional service to support accessibility and futureproofing needs.
Contact info
Gartec, HP19 8HL, Aylesbury, United Kingdom
- 01296 397100
- sales@gartec.com
- gartec.com
4.3
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a call out in December identified…
Had a call out in December identified parts that needed changing after two calls still no joy or return visit
26 December 2024
Reply from Gartec Lifts
Good day,
Thank you for bringing this to our attention. We sincerely apologize for the delay in resolving your issue. This is not the level of service we strive to provide, and we understand your frustration. Please reach out to service@gartec.com or 01296 397100, and we will prioritize looking into this matter and arranging the necessary follow-up as soon as possible.
Best Regards,
The Gartec marketing team
Regular service for home lifts
Lift serviced promptly. No issues. Good communication .
8 December 2024
Reply from Gartec Lifts
Dear Anna Salay-Smith,
Thank you for your review! We're glad to hear your lift service was carried out promptly and without any issues. Clear communication is a priority for us, and we appreciate your positive feedback! We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Sherwood Observatory - Gartec Lift
The installation of the lift was quick and simple, the communication with the team was effective and well managed.
12 August 2024
Reply from Gartec Lifts
Good day,
Thank you for your feedback! We're pleased to hear that your lift installation was quick and straightforward and that you found our communication effective. If there's anything we can do to make your experience even better next time, we'd love to hear your thoughts! We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Reply from Gartec Lifts
Good day,
We appreciate your great feedback! It's wonderful to hear that our team was polite, friendly, and knowledgeable. Providing excellent service is our top priority. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
We were really impressed with the care and attention taken by your engineer, Jacob. He is a real asset to Gartek.
We were really impressed with the care and attention taken by your engineer, Jacob.
12 February 2025
Reply from Gartec Lifts
Dear Mr Peter Welland,
Thank you for your wonderful review! We’re delighted to hear that Jacob provided you with such great service. We take pride in our team’s dedication to quality and attention to detail, and it’s always rewarding to hear when that effort makes a difference. We truly appreciate your feedback and look forward to assisting you again in the future!
Best Regards,
The Gartec Team
Internal Phone SIM Card update
I had to get a new SIM card installed to get the internal phone to work as my PAYG SIM expired. Jakob texted me before he arrived, installed the new SIM card, tested it was working and cleaned afterwards.
As always a great job.
5 February 2025
Reply from Gartec Lifts
Dear John,
Thank you for your kind review! We're glad to hear that Jakob provided a smooth and efficient service, keeping you informed along the way. Ensuring everything is set up and working properly, along with attention to detail, is something we take pride in. We appreciate your continued trust in us and look forward to assisting you again in the future!
Best Regards,
The Gartec Team
Service department keeps you informed…
Service department keeps you informed and engineer works tidy
12 December 2024
Reply from Gartec Lifts
Dear Chalice,
Thank you for your feedback! We're pleased to hear that you appreciate our communication and the professionalism of our engineers. Keeping our customers informed and maintaining a tidy workspace are key priorities for us. We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
I still haven't heard when the reset…
I still haven't heard when the reset button is being moved
25 February 2025
Reply from Gartec Lifts
Dear Mrs Jenkins,
Thank you for your feedback. We’re sorry to hear that you haven’t received an update on the reset button relocation. Customer communication is very important to us, and we’d like to resolve this for you as soon as possible. Please reach out to service@gartec.com or 01296 397100 so we can provide you with an update and ensure this is addressed promptly.
Best Regards,
The Gartec Marketing Team
Prompt and efficient.
17 January 2025
Reply from Gartec Lifts
Good day,
Thank you for your review! We’re glad to hear you found our service prompt and efficient. Your feedback is greatly appreciated! We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Reply from Gartec Lifts
Dear John,
Thank you for your review! We're pleased to hear that you found our service responsive and professional. Providing helpful reminders and ensuring a smooth experience are important to us. We appreciate your feedback! We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Reply from Gartec Lifts
Dear Michael,
Thank you for your kind words! We're delighted to hear you had a great experience with our team. Providing helpful and reliable service is our top priority. We appreciate your support! We truly appreciate your support and look forward to assisting you again if needed.
Best Regards,
The Gartec Team
Reply from Gartec Lifts
Good day,
Thank you so much for your 5-star review! We're delighted to hear that you had a great experience with our service and found our staff helpful. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
Best regards,
The Gartec Team
Amazing service from gartec engineer…
Amazing service from gartec engineer nathan very polite and very helpful does a great job highly recommended company to use.
29 January 2025
Unprompted review
Reply from Gartec Lifts
Dear Bob,
Thank you for your fantastic 5-star review! We're delighted to hear that Nathan provided such great service. We’ll be sure to pass on your kind words to him. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Best Regards,
Gartec Marketing
Excellent service
Nathan is extremely efficient, diligent and pleasant. The service I receive from Gartec is also excellent and I would be happy to recommend it to others.
30 January 2025
Unprompted review
Reply from Gartec Lifts
Dear Samuel,
Thank you for your fantastic review! We're delighted to hear that Nathan provided efficient and diligent service. It’s great to know you’re happy with Gartec, and we truly appreciate your recommendation!
Best Regards,
Gartec Marketing
Reply from Gartec Lifts
We're thrilled to hear you had such a positive experience with our knowledgeable and helpful engineer. Providing excellent service with professionalism and care is always our goal. We truly appreciate your support and look forward to assisting you again in the future!
Best Regards
Gartec Marketing
Arrived on time.
Arrived on time.
Had a thorough inspection of the fault.
Gave good advice
Left in working order
18 November 2024
Reply from Gartec Lifts
Dear Mr Wheeler,
Thank you for taking the time to leave such a positive review! We're delighted to hear that you were satisfied with our prompt arrival, thorough inspection, and the advice provided. It's always our goal to leave things in great working order, and we're thrilled that we could meet your expectations. We truly appreciate your kind words and look forward to assisting you again in the future if needed!
Best regards
Gartec Team
Reply from Gartec Lifts
Dear Anthony,
Thank you so much for your kind review! We're pleased to hear that you found our service prompt and our advice helpful. Providing timely and reliable support is always our priority, and it means a lot to us that you appreciated it.
Best Regards
Gartec team
Engineers were great at rectifying…
Engineers were great at rectifying issue, however we had to wait a number of weeks for the repair due to the part being on back order. This resulted in us losing revenue for a couple of functions where people cancelled due to not being able to access the function room on 1st floor of our club.
19 December 2024
Reply from Gartec Lifts
Thank you for sharing your feedback. We’re pleased to hear that our engineers were able to resolve the issue for you, but we’re genuinely sorry for the inconvenience caused by the delay in receiving the required part. We understand how this impacted your business, and we regret any revenue loss you experienced.
Unfortunately, the back order was beyond our control, but we truly appreciate your patience and understanding during the process. Your feedback helps us improve, and we’re committed to finding ways to minimize such delays in the future. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Best Regards,
Gartec Marketing
They came fully prepared for the task
They came fully prepared for the task, they are always professional in their helpfullness and flexibilty
18 December 2024
Reply from Gartec Lifts
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our team well-prepared, professional, and flexible. Providing helpful and adaptable service is always our goal, and it’s fantastic to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future!
Best Regards
Gartec Team
Reply from Gartec Lifts
Thank you for your kind words! We’re so glad to hear you were happy with our quick service. Providing efficient and reliable support is what we strive for, and your feedback means a lot to us. We’re here whenever you need us again!
Best Regards
Gartec team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.