Designing my t-shirt was quite easy with the procedure being user friendly and leading to the placement of the order and payment thereof. The quality of the shirt was very good. Deliver was prompt and... See more
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From choosing a design and having Alvin from the company assist along the line was fantastic. It was so pleasing to be able to bounce ideas off a human and not an AI computer. I have been in Emergenc... See more
Company replied
Jason from garment printing is a pleasure to do business with. He goes above and beyond to get you the products your after. Quality of the products is fantastic. Delivery is fast. I look forward to co... See more
Company replied
Outstanding service! Alvin on the Live Chat went above and beyond to help me find the exact shirt and colour I was looking for. Once I confirmed my choice, he quickly created the logo and organised th... See more
Company replied
Company details
Written by the company
Garment Printing is your one-stop shop for exceptional custom-printed garments. We specialise in various printing techniques and cater to businesses looking to boost their marketing efforts through unique, high-quality printed garments. We offer a comprehensive range of garment printing services, including DTG, DTF, Sublimation, Heat Transfer, Screen Printing, and Layer Transfer. Each service uses state-of-the-art technology and eco-friendly practices, ensuring sustainable yet high-quality results.
Contact info
2/7 Anella Avenue, Castle Hill, 2154, Sydney, Australia
- 1300 986 000
- sales@garmentprinting.com.au
- garmentprinting.com.au
4.5
Excellent
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
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Progress of order
I rang to check the progress of my order and spoke to James. He was helpful and assured me my order had been processed and said that he would follow up the delivery times.
Thanks so much to James for being so helpful.
4 October 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your feedback! We’re so glad to hear that James was able to assist you with your order progress and provide you with the information you needed. His helpfulness is a testament to our commitment to customer service. If you have any more questions or need assistance, please feel free to reach out. We appreciate your support and look forward to serving you again!
Delivered
Understood my instructions perfectly and delivered exactly what I asked
1 October 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your wonderful feedback! We’re so pleased that we met your expectations and delivered precisely what you requested. Your satisfaction means the world to us, and we look forward to working with you again soon!
The company is truly good and receptive…
The company is truly good and receptive to our orders. They helped me on a phone and designed and changed and advised and invoiced me in a matter of minutes. The design was what I needed, the invoice followed and date of delivery was nominated. Very very good experience and William was very helpful. Many thanks Ilya Sippen President Ormond SSC.
30 September 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your excellent feedback, Ilya! We’re thrilled you had a positive experience with our team, especially with William’s assistance. Your satisfaction is our top priority, and it’s great to know that we can meet your needs promptly and efficiently. We appreciate your kind words and look forward to serving you again.
Great job!
William went over and above to help me place an order. It made the whole experience seamless.
23 September 2024
Unprompted review
Reply from Garment Printing Australia
Thank you so much for your wonderful review! We're thrilled to hear that William went above and beyond to assist you with your order. He’s a valued team member, and we’re glad his dedication made the process smooth and seamless for you.
Helpful and responsive
William was very responsive to my various queries in a timely manner. He also sent my T-shirt logo through to the Garment Printing Design Team to make the changes required to ensure it looked print worthy, this saved me lots of time on my end. I look forward to receiving the finished product.
23 September 2024
Unprompted review
Reply from Garment Printing Australia
Dear Amy,
Thank you so much for your kind review! We're thrilled to hear that William was able to assist you promptly and effectively with your T-shirt logo. His dedication to ensuring that your design was print-ready truly reflects our commitment to customer satisfaction.
We're excited for you to receive the finished product and appreciate your patience throughout the process. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Great customer service
The Team at Garment Printing make the process of ordering custom products very simple, they are very helpful and always keen to make sure that we are happy with the result.
4 September 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for sharing your experience with us! We’re thrilled to hear that our team at Garment Printing made the ordering process simple and that you felt supported throughout. We appreciate your feedback and can’t wait to assist you again!
William
William. He was the most helpful of all the humans I dealt with. I was really stuck trying to figure out a change to the order. He made it seem so much more simple. It is great to receive good service in this day and age.
20 September 2024
Unprompted review
Reply from Garment Printing Australia
We’re so grateful for your feedback about William! It’s heartening to know that he made your experience easier and provided you with the excellent service we strive for. Thank you for recognizing his efforts, and we hope to continue exceeding your expectations in the future!
Great Service!
Spoke with William on the phone who was a huge help! He processed my order really quickly and was super friendly! I had looked through a few t-shirt printing websites and this was one of the easiest ones to use with competitive prices + fast delivery available!
13 September 2024
Unprompted review
Reply from Garment Printing Australia
We truly appreciate your kind words! It’s great to know that William provided you with friendly and prompt service. We’re committed to making your experience as smooth as possible, and we can’t wait to help you with your next order!
Great team to deal with! GREAT PRODUCTS
Great team to deal with. Quick to respond and help where possible. Even sent me and extra shirt as I choose to wait for a item nit in stock. They even offered a higher cost shirt at no extra charge because the one I picked was out of st9ck for a week.
Great service. Fast response
So far have had items printed .. quality was great they even fixed up my logo to be clearer.
Thank you Garment printing. I can't wait for my 2nd order 🤗
11 September 2024
Unprompted review
Reply from Garment Printing Australia
Thank you so much for your amazing review! We’re thrilled to hear about your positive experience with our team and that you loved our products. We strive to go the extra mile for our customers, and it’s great to know that our quick responses and quality prints have made a difference. We’re delighted that you appreciated the logo adjustments and that we could offer a shirt upgrade—it’s all part of our commitment to you! We can’t wait to work on your second order. Thanks for choosing Garment Printing!
Outstanding service
Outstanding service, I highly recommend garment printing Australia, their service was prompt and I received my order within a week. Extremely happy with the quality and printing of my work uniform.
5 September 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your kind words! We’re thrilled you had a great experience with Garment Printing and loved the quality of your work uniform. Your recommendation means a lot, and we look forward to serving you again.
Amazing communication the order was perfect.
Amazing communication the order was shown clearly, and exactly what was received even whilst on ph my order was modified giving instructions to what I needed, great work and definitely making more orders in the near future. Thank you from MAXFIELD OPERATIONS.
4 September 2024
Unprompted review
Reply from Garment Printing Australia
Thank you, Maxfield Operations, for your excellent review! We’re delighted that our communication, attention to detail, and responsiveness met your needs. It’s our pleasure to make your ordering process as smooth as possible, and we’re honoured to have earned your trust.
We look forward to creating more great prints for you in the future. Thank you for being a valued part of our community
Excellent Quality prints and support.
The quality of the prints are excellent!
I had one issue with a hoodie print I ordered and it was replaced without a problem.
I will be using GPA for all my prints moving forward.
26 August 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your feedback! We’re thrilled that you love the quality of our prints, and we’re glad we could quickly resolve the issue with your hoodie. We’re excited to continue being your trusted choice for all your printing needs!
Great service and communication
Great service and communication. Reasonable prices. Couldn't ask for more.
19 August 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your kind words! 🌟 We’re thrilled you love the print quality and support. We look forward to being your go-to for all your printing needs! 😊👕
Fake local printing company, appalling service
Don't use this company - they're TERRIBLE. It's just a fancy website made to look like a trustworthy local business, BUT in fact it is run by one guy who outsources all of the work and printing to colleagues overseas in India.
The service is absolutely horrible - it takes days before you get an email response, if ever - and when you do it's very rude, blunt and the bare minimum - they don't offer any solutions when issues arise.
If you're after cheap and cheerful with no service and no guarantee of when or what you'll get - maybe this is for you.
If you're after good business where you can speak to a local person and trust in their expertise, and get a product that is of good quality - then DO NOT go with this company.
1 August 2024
Unprompted review
I read some terrible reviews of Garment…
I read some terrible reviews of Garment Printing but thought they would do better. They sounded friendly and wanted to please.
Believe me the experience with Garment Printing was worse than terrible
I paid the money by credit card They printed the image in the wrong place They admitted this on numerous occasions When I told them they said they would fix it. And reprint. Don’t worry they said I have spend hours dealing with W and A They deceived and lied again and again ( claiming meeting with Directors to discuss this issue , it’s been fixed don’t worry we will reprint tomorrow etc etc )!and now they advise me 3 days before the T shirts were needed they want me to pay 50%! More to reprint THEIR MISTAKE That they have admitted
Possibly the worst retail experience I have ever encountered All this for 4 shirts. I can’t believe it Imagine if I had paid for Hundreds of T shirts
If my experience and the experience of so many others is indicative of this organisation ….,,,, you can fill in the last words if this review
6 August 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for sharing your feedback with us, and we sincerely apologise for any frustration caused by your recent experience. We understand how important it is for your designs to be exactly as envisioned, especially with your tight timeline.
To clarify, the placement adjustment occurred because our mockups were created based on Industry standard sizes, and when the garment sizes were increased, the artwork was scaled accordingly. We acknowledge that this did not meet your expectations, and we regret any inconvenience caused.
While this was not an error, we still aimed to provide a fair resolution by offering to cover 50% of the costs to reprint your order exactly as per your instructions. This offer was made with the intention of helping you achieve the outcome you were looking for.
We truly appreciate your patience and are always here to help our customers achieve the best possible results. Should you wish to continue with the reprint or discuss other options, please do not hesitate to contact us directly.
I appreciate your understanding, and we remain committed to assisting you.
Warm regards,
Incredibly disappointing
Incredibly disappointing. Initially it was a great experience. The ordering was relatively easy - although not super quick. On receipt of the shirts I was very happy. The logo was great. However, after a few washes the logo literally peels off. I contacted customer support and after several days received the following response: ‘ Please note that according to our policies, we take responsibility for the garments before they are washed. As the issue you've described occurred after several washes, unfortunately, we cannot accommodate a resolution.’ This greatly perplexed me. It’s a little like selling someone a car that cannot be driven and does not function as a car. What is the point? You are selling corporate wear and work wear that cannot function as such.
As per usual this is a case of buyer beware. There is absolutely nothing else out there to protect consumers these days. Not unless the company you are buying from acknowledges their responsibilities under the Consumer Act. Rather than waste your money and time here - buy off a reputable company. That is of course unless you want to buy printed corporate and work wear that you cannot actually ‘wear’ because you can’t wash it!
29 July 2024
Unprompted review
Reply from Garment Printing Australia
Dear Sandy,
We sincerely apologise for the inconvenience you’ve experienced and truly value your feedback. Your comments are essential in helping us improve our products and services.
We understand your frustration and would like to clarify our policy regarding the maintenance of our printed garments. Our policy states that we are responsible for the quality of the garments before they are washed. Our garments and prints are of high quality and require delicate washing to ensure their longevity. We include detailed care instructions with each order, outlining the proper washing and handling procedures to help maintain the quality of the prints.
Unfortunately, we cannot guarantee the survival of the prints if the recommended washing methods are not strictly followed, as washing practices can vary significantly between customers. Our goal is always to ensure our products perform as expected, and your feedback will certainly help us refine our communication regarding garment care.
If you have any further questions or would like to discuss this matter, please don't hesitate to contact us. We appreciate your understanding and thank you once again for your feedback.
Kind regards,
Great service
Great service. I am highly impressed by the customer service and their on-time delivery the fabric quality is amazing
27 March 2024
Reply from Garment Printing Australia
We appreciate your wonderful feedback! We’re thrilled that our customer service, speedy delivery, and fabric quality hit the mark. Your feedback brightens our day, and we can’t wait to assist you again!
Had a great experience
Had a great experience, The staff is very friendly and cooperative, got my parcel on time and the quality is outclass
15 May 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your kind words! 🌟 We’re thrilled you love the print quality and support. We look forward to being your go-to for all your printing needs! 😊👕
Reply from Garment Printing Australia
Thank you for your kind words! 🌟 We’re thrilled you love the print quality and support. We look forward to being your go-to for all your printing needs! 😊👕
DO NOT PURCHASE
DO NOT PURCHASE THROUGH THEM!!!!!!! Warning you now.
They printed my t shirts incorrectly have emailed them multiple times to get an answer to solve the issue no response then try message them on live chat and they keep closing my chat or say I will transfer you to someone and still nothing it has now been 4 weeks and nothing sorted do not waste your money I have lost $100 for what
15 August 2023
Unprompted review
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