Gardenway Reviews 71

TrustScore 4 out of 5

4.1

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Company details

  1. Garden Furniture Shop
  2. Greenhouse
  3. Outdoor Furniture Store
  4. Patio Enclosure Supplier

Written by the company

Welkom bij Gardenway, één van de snelst groeiende online winkels voor tuinartikelen in Europa. In 2011 zijn we begonnen op de Poolse markt. Dankzij een hecht team, goede beslissingen en nieuwe technologie ontdekten we al snel dat we met trots de grenzen van één land konden overschrijden. Sindsdien zijn we aanwezig in meer dan 10 Europese landen.


Contact info

4.1

Great

TrustScore 4 out of 5

71 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great value for money

Great value for money. Very fast and well documented delivery process. Quality looks decent but will have to be proven on the long term. One improvement item: the ID numbering is not present on all tubes. I could solve it by comparing the ones without numbers to the ones that did have a number, and some logical thinking. But all of them should have a number in my opinion.

15 February 2026
Rated 1 out of 5 stars

The lounge that I received is full of…

The lounge that I received is full of scratches and other damage. It is a shame that they sent this to a customer. I want to return the set, and now they want me to pay for the return. I think this is their business model: deliver rubbish, provide bad service, and make the customer pay extra. The webpage is the customer service, and even after sending pictures of the damage, it always gives the same answer: please send pictures.

25 August 2025
Gardenway logo

Reply from Gardenway

Bonjour. Nous sommes désolés que vous ayez cette impression. Cela ne devrait pas être le cas. Nous vous appellerons prochainement pour résoudre cette situation. Nous voulons arranger les choses. Veuillez nous excuser pour la gêne occasionnée.

Rated 3 out of 5 stars

Delivery not ok

Delivery not ok, not on time, not delivered on the second time, delivered on the 3th day after the official date of delivery.

8 July 2025
Gardenway logo

Reply from Gardenway

Bonjour. Nous sommes désolés que vous ayez cette impression. Cela ne devrait pas être le cas. Nous vous appellerons prochainement pour résoudre cette situation. Nous voulons arranger les choses. Veuillez nous excuser pour la gêne occasionnée.

Rated 4 out of 5 stars

Trempoline to Belgium

Product conform at the command and arrived in time.
Problem : pack/boxes was really destoyed when it arrived at home. Hopefully, nothing was broken inside and every pieces were in the pack/boxes.

11 May 2025
Rated 5 out of 5 stars

Good product, receving product took some time by the external company

We had some problems with the delivery by the external company, but gardenway cleared it well out.

The product is of very good quality.
Easy to set up and there is clearly attention to detail. Definitely recommended to order here if it is not too urgent. It's worth the wait.

12 April 2025
Gardenway logo

Reply from Gardenway

Bonjour.
Nous sommes désolés que vous ayez cette impression. Cela ne devrait pas être le cas. Nous vous appellerons prochainement pour résoudre cette situation. Nous voulons arranger les choses. Veuillez nous excuser pour la gêne occasionnée.

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