Furniture never delivered, despite showing it had been left in “safe place”. Company doesn’t respond to emails. Now in hands of my bank. Avoid these scammers.
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See what reviewers are saying
Very poor packaging meant sharp blades of the product were sticking out the side of the cardboard box, product itself could of been damaged or worse somebody could have been injured!
Company replied
I spent £429.95 January 21 for garden furniture. Told it had been delivered on February 6. But certainly not to me. The tracking says it was delivered to Leeds I am in Hampshire. Seems impossible to... See more
I am SO dissapointed and angry. I had ordered : "Taburete plegable para jardín - Garden Essentials™ - Default Title × 1" and only received a small part - but not the chair and the knee protector :... See more
Company details
Contact info
6 Huly Hill Road, EH28 8PH, Edinburgh
- 0800 028 0942
- sales@gardenessentials.co.uk
- gardenessentials.co.uk
Excellent Service.
My purchase was fantastic value, cheaper than everywhere else and service was the same. I was kept informed of delivery. It arrived on time and well packaged.
The feeding station was easy to assemble and included everything I needed to get me started. A strong sturdy product that the birds love.
18 March 2016
Unprompted review
Product excellent delivery first rate
The time scale of delivery excellent ,the product and assemble instruction was first rate . The video a little confusing only as far as more side boards than shown on video . Very pleased with product,s finish and price
17 March 2016
Unprompted review
veg trug order
Ordered the complete medium veg trug kit from Garden Essentials for my wife, delivered within 24 hours of ordering even though didn't request any priority. Very impressed
and the price seems to be the best on offer.
10 March 2016
Unprompted review
sent rare garden equipment which was difficult to find in shops
had good deals on professional quality horticultural equipment suitable for an allotment that i couldnt find in a garden centre
8 March 2016
Unprompted review
Extremely poor packing has resulted in damaged goods twice.
The first package arrived with damage to the box and the contents. Customer service were very helpful and sent me a replacement. This has also arrived damaged because it was in a flimsy plastic envelope which had split open and been repaired by the courier company. Unfortunately as there was no padding at all, the contents were once again damaged.
8 March 2016
Unprompted review
Reply from Garden Essentials
Good afternoon,
I apologise that your replacement also arrived damaged. We will discuss with our packing department to ensure this product is packed more securely.
As per email from a member of our customer services team, we have processed a refund for this item which arrived damaged.
Apologies again for any inconvenience caused.
Kind regards
Garden Essentials
Excellent on-time service
I ordered some Vegtrugs from one of the few suppliers who had the combination I wanted. Delivered on-time in perfect condition, assembly straightforward although with a lot of nuts and bolts, and now in use.
8 March 2016
Unprompted review
very happy
I bought a great product. It's very sturdy and well made. I used an online voucher code and this was very easy to add to my basket.
7 March 2016
Unprompted review
Parcel tracking might be a good idea!
I waited in for my parcel for three days, after the due date. Tracking would have helped.
Vents on the tray lids could also be stronger. Otherwise pleased with item
6 March 2016
Unprompted review
Reply from Garden Essentials
Good Morning,
Thank you for your review. I can see your order was placed on the 27.02.16 so it was dispatched from ourselves 29.02.16 on a 72 hour service and the goods arrived 03.03.16. We do email tracking information to our customers. We are unsure as to why you did not receive your information and will look into this. We apologise for any inconvenience caused.
Kind regards
Garden Essentials
Fantastic!
Excellent, prompt free delivery - very good price. Would not hesitate to recommend you or use you again!
6 March 2016
Unprompted review
garedn pruna
quick post great service and very fast responding great costmuer care
5 March 2016
Unprompted review
First Class Service
Ordered Medium Vegtrug and the website was easy to search and order. Goods arrived when stated and the trug was exactly as described. First class service all round,
4 March 2016
Unprompted review
Great service, great prices
Ordering and paying straight forward. Items arrived quickly. Prices very competitive
3 March 2016
Unprompted review
The bird feeder!
The bird feeder seems to be a wonderful gadget! A positive Hilton or a Café de Paris of a restaurant! I just do not know how long it will take the birds to get used to it.
2 March 2016
Unprompted review
Excellent Service
Excellent product easy to assemble, good service fast effieceint delivery and a great price.
29 February 2016
Unprompted review
superb
some damage goods replaced with no quibble. excellent service
28 February 2016
Unprompted review
great plant
fantastic service and a very healthy winter jasmine.I would recommend your firm to any one wanting first class plants,
26 February 2016
Unprompted review
exallent
my order came so fast it was there the day before i was supposed to get it within24 hrs
24 February 2016
Unprompted review
excellent
Delivery was lunchtime day after placing my order
Could not have been faster
Driver was friendly and helpful carrying heavy parcel out to my garden at back of house
22 February 2016
Unprompted review
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