They sold an extra guarantee when buying a car
They sold an extra guarantee when buying a car from an car-selling company. According to the information at the time for the deal the guarantee would cover, among others, "all electronical components", and the salesman did not mention any exceptions from that. The bought car later got a message in the display saying that there was a problem with the hybrid battery. Upon contacting garantidirekt, they refered us to a local service shop for locating the problem. The service shop did try, but said their equipment couldnt detect the error, and we were advised to go to the general agent (Volvo). The service shop still wanted 2 200 SEK for their efforts and garantidirekt did not want to pay, at least until the real error could be detected, they said. The general agent could later detect the problem to be a cell in the hybrid-battery, which the guarantee from the factory would cover. Upon contacting garantidirekt again for refund of the resultless troubleshooting at the local shop (which they had referred us to), they said there was an exception in the guarantee for batterys, so they refused to refund us. In spite of them refering us to the local shop, without mentioning we would stand the risk of paying a meaningless troubleshooting. The seller of the car never mentioned, nor provided information about the exception from the guarantee. A rather important exception for a hybrid-car I think. Warning for this company!