Very easy to convert from old provider. Very patient and helpful instructions given. Looking forward to saving some money .
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See what reviewers are saying
I don’t speak Spanish but I was able to sign up using e mail rather than struggling on the phone. Very simple process . Although Endesa immediately offered to undercut your price, I am staying with... See more
Company replied
Slower and more complicated to switch to Gana than Octopus does it. One example is if your email address has a capital letter it won't work, which is ridiculous. It's first time I encounter an issue/... See more
Company replied
Your Customer service (Elena) is excellent. I asked to speak with someone in English & was contacted within 30 mins. Uploaded my latest bill for comparison whilst on the phone & offered a substantial... See more
Company replied
Company details
Written by the company
Gana Energía es una compañía de luz y gas natural que ofrece desde 2015 una alternativa de ahorro y sencillez en el sector energético. Ofrecemos tarifas de luz y gas a precios ajustados, facturas sin costes extra que no pediste y una Atención al Cliente cercana y ágil. Nuestros clientes ahorran una media de 366€ al año. ¿Te hacemos una comparativa gratuita de la factura de luz para ver cuánto podrías ahorrarte?
¿Por qué elegir Gana Energía?
Written by the company
- ¡Comprometidos con nuestros clientes!
- ➡️ Precios siempre bajos: los más económicos según el comparador de la CNMC ➡️ Atención al cliente próxima: tenemos call center propio para ofrecer un servicio cercano y de calidad ➡️ Gestión online y sencilla: Controla tu consumo, establece alertas de gasto y gestiona tus facturas ➡️ Transparencia y sinceridad: Sin letras pequeñas, permanencias ni cargos sorpresa
¿Por qué elegir Gana Energía?
¡Comprometidos con nuestros clientes y con el planeta!
➡️ Precios siempre bajos: los más económicos según el comparador de la CNMC
➡️ Atención al cliente próxima: tenemos call center propio para ofrecer un servicio cercano y de calidad
➡️ Transparencia y sinceridad: Sin letras pequeñas, permanencias ni cargos sorpresa
➡️ Gestión online y sencilla: Controla tu consumo, establece alertas de gasto y gestiona tus facturas
Contact info
Calle Colón, 60, planta 5, 46004, Valencia, Spain
- 900 535 689
- info@ganaenergia.com
- ganaenergia.com
4.6
Excellent
7K reviews
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Reply from Gana Energía
Hi, Daniel Patrick👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
An extremely simple process handled…
An extremely simple process handled expertly by Elena who speaks perfect English.
5 March 2026
Reply from Gana Energía
Hola, James👋🏻
¡Gracias por tu reseña🙌🏻 y por tomarte el tiempo para compartir tu experiencia! Nos enorgullece saber que nuestros esfuerzos están dando frutos.
Changing over. Hassle free
Hassle free. Changing over was so easy. Spoke with a very helpful patient agent on line. Happy out.
24 February 2026
Reply from Gana Energía
Hi, Patrick👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
How quick it took for me to use Gana
Julian was very precise with what Gana provides and I was very happy how quick it took to enable me to change my contract.
12 February 2026
Reply from Gana Energía
Hi, Nazira👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
Reply from Gana Energía
Hi, Mrs Barker👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
It was fast
It was fast, understandable, clear. Telephone customer service is friendly and available. They take care of everything. I just have to wait and see if the price will actually be better than the previous provider!
14 February 2026
Reply from Gana Energía
Hi, Andras Jozsef👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
Reply from Gana Energía
Hello, Susan👋🏻
Thank you for your review🙌🏻 and for taking the time to share your experience! We are proud to know that our efforts are paying off.
Excellent customer service
When l asked for an English speaking agent
Customer service provided one
12 February 2026
Reply from Gana Energía
Hello, Steve👋🏻
Thank you for your review🙌🏻! It helps us a lot and, above all, it energizes us🔋🔋🔋
The fact that I was able to speak to an…
The fact that I was able to speak to an lish speaking member of staff was a big thing for me as my Spanish is not good enough for something like this. Elena Herrera Rafael was very helpful, polite and patient with me when I could download the documents. And yes the transfer between suppliers has been very quick and easy. excellent service and will be recommending you to my friends. Thanks
10 February 2026
Reply from Gana Energía
Hello, Louise👋🏻
Thank you for your review! We are delighted that you are having a 5-star experience 🥳
Excellent service!
10 February 2026
Reply from Gana Energía
Hi, Evelyn👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
Efficiente y rapidité 👍👍
6 February 2026
Reply from Gana Energía
Hola, Frank👋🏻
¡Gracias por tu reseña🙌🏻 y por tomarte el tiempo para compartir tu experiencia! Nos enorgullece saber que nuestros esfuerzos están dando frutos.
Reply from Gana Energía
Hello, John👋🏻
Thank you for your review🙌🏻! It helps us a lot and, above all, it energizes us🔋🔋🔋!
Friendly and efficient.
Gana delivered what Iberdrola wouldn't,and,were extremely nice in all they did for me. Thank you Hector.
5 February 2026
Reply from Gana Energía
Hi, Martin👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
Ana was very good and professional in…
Ana was very good and professional in sorting out our contract, as we were having problems with the documentation on line having to use my mobile phone as access was not the best
5 February 2026
Reply from Gana Energía
Hi, Sandra👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
I was able to speak to an English…
I was able to speak to an English advisor who was very helpful. She explained the reason why my January bill was higher than usual. We also talked about changing tariff and she gave me some good advice
28 January 2026
Reply from Gana Energía
Hi, Sarah Bridget👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
Fast efficient saved money
4 February 2026
Reply from Gana Energía
Hi, Chris👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
Reply from Gana Energía
Hi, Philippa👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
Very helpful and patient
Very helpful and patient. I am very pleased to be back with you.
21 January 2026
Reply from Gana Energía
Hi, Rosalind Mary👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
So easy to change over with a massive…
So easy to change over with a massive saving thank you
14 January 2026
Reply from Gana Energía
Hi, Mr. Smyth👋🏻
We’re so glad for your review✨. Thanks a lot for taking the time to write it down and for your trust.
Very poor customer experience
Very poor customer experience. Fail to provide any useful information when in contact. Billing is erratic and additional surprise invoices and excess charges are not explained. Have decided to switch following too many poor customer service interactions.
18 August 2025
Unprompted review
Reply from Gana Energía
Hi! 👋 We’re sorry to read about your experience and understand your frustration. Please contact us at info@ganaenergia.com or call us at +34 900 535 689 so we can review your case in detail. Our goal is to provide clear bills without hidden costs, and we’d like to check what happened.
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