I just buy Cyclone 2 and have some trouble with my controller connection using 2.4. Try troubleshoot my self and can't figure out whats wrong. Find the gamesir discord server and asking for help. Afte... See more
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GameSir G7 Pro issue, QUICKLY RESOLVED!
Bought the GameSir G7 Pro as an early Christmas gift to myself end of november 2025. The RT had stopped working along with the RT stop. After contacting customer service on the GameSir Discord, CSR "GameSir Soul" determined that the controller should be replaced and issued a replacement immediately. NEVER had such good customer service from a "tech" company in my life! Great Job GameSir and Thank you to "GameSir Soul" on discord!
Best customer service super quick and…
Best customer service super quick and helped me fix my issue. Also very nice staff. Definitely only going to buy controllers from here from now on.
Well done pro controller at a affordable price
I went from an Xbox One controller, then upgraded to a Series X controller. After that, I bought a G7 controller, which was a significant upgrade from both other controllers. Now, I've decided to buy a G7 PRO, and it's a massive leap from the G7. Almost everything about it feels premium, and it has an excellent feel with its custom mapping buttons and mouse-click buttons. For $129, it's a steal and makes Microsoft and Sony's pro controllers seem nice but not worth it because of the price. Durability and stick drift are what kept me from buying an Elite Series 2, but the price, features, and quality make the G7 Pro a must-buy. The ZZZ Edition is absolutely awesome as well; I'm a fan of it.
Had an issue with my controller
Had an issue with my controller, contacted support and sent me a replacement super quick, would definitely recommend. One of the best competitive controllers I have used.
I bought a GameSir Cyclone 2 controller…
I bought a GameSir Cyclone 2 controller on Amazon and had an issue with the dongle.
After initially contacting support via email, I resolved everything through the official Discord channel.
The support was quick and effective: the request was verified, documents checked, and the replacement shipped without complications.
Special thanks to GameSir Soul, always present and helpful.
Service has been on top of my issues…
Service has been on top of my issues and walked me through how to resolve my issues as well. Also walked me through on how to do things I didn’t know I could do with the G7 pro controller
Very helpful team will recommend this controller to anyone
Top notch customer service
Excellent products, and excellent customer service. I had a great experience working with Gamesir Robin on discord to resolve an issue I had. I have been very happy with my G7 Pro Wuchang.
best customer support ever
absolute amazing customer service and support when i contacted them via discord and helped with my issue and question 6/5 starts if i could absolutely amazing!
Customer service was great.controllers…
Customer service was great.controllers are ahead of their time and very affordable. I couldn't recommend this brand more.And the community is awesome
Greatest support ever
Greatest support i ever received from a controller Company, GameSir makes sure every costumer gets satisfied. Everybody on the staff is nice and attentive, Gamesir got the nicest staff on Discord also with everybody willing to help others all the time (special shootout to Shark for helping me so much, you're the best \o/)
Got a gamesir g7 pro and experienced…
Got a gamesir g7 pro and experienced issues with the triggers so I sent proof and the order confirmation and got a new controller sent to me in 10 days
Best customer support out there
GameSir has some of the best customer support I’ve experienced. Their team is quick to respond, friendly, and genuinely focused on helping. They handled my issue smoothly and professionally, making the whole process stress-free. It’s rare to see a company that cares this much about its customers. Absolutely top-tier support.
No support after failed delivery - SCAM
Made an order 3 months ago. Order never arrived, and I've had no useful support, and now just radio silence for the last 2 weeks. I'm marking the payment as fraudulent with my bank, and report to trading standards.
This company is a scam - DO NOT BUY.
Poor after sale customer care
I bought a Gamesir Nova Lite controller.
After less than two weeks (and not constant use) the A button has stopped popping back to the original position quickly as it was. It is now mushy or squashy, really hard to describe the problem.
Now Gamesir is not willing to swap it for a new one, but instead only give me £5 partial refund.
WHAT A JOKE! Honestly will not be recommending Gamesir devices to anyone.
My controller wasn't working wirelessly…
My controller wasn't working wirelessly on my console. The person I spoke to through Gamesir's Discord server walked me through their resynchronization steps to get the wireless dongle and the controller talking to each other again. They were very polite and patient. Over all awesome experience!
Love the product, love the support even more
Love the product! I was incredibly disappointed to log on for a session of gaming to find that the controls were all messed up. After initial troubleshooting, I went to the Discord channel and got virtually INSTANT support. After troubleshooting with a representative (who was helping other people at the same time) we got to the bottom of my problem and back to gaming. Thank you GameSirSoul!
i got a defective ish controller but i…
i got a defective ish controller but i joined the discord talked to customer support for like 10 minutes and it was a chill guy with a brain that actually knows what he was doing and i got me a replacement thank you gamesir robin and thank you gamesir for making nice controllers and having good customer support just make sure this one works
Best controllers ever
Try it once u'll never use any other controller again, 10/10 customer service rapid response and to the point.
Great controller and customer help
I was very happy with my controller the Three z g7 pro for the Xbox was working great but it developed a issue were the right stick button press didn't work, the nexus program firmware updated helped but it started developing the problem again this week and they are able to send a replacement.
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