Gamboa Reviews 

I purchased a sweater on July 24, 2023; it arrived in a timely manner. The sweater is to small, I contacted the company through their RA form and got no response. I then contacted them through an email address on the website, no response. Then I phoned and left a message, no response. So I now have a sweater that's to small and no recourse.

Update: After I posted this I was contacted by the Gamboa. I have returned the sweater and I'm waiting on a refund. I changed the rating from 2 stars to 3. Once I get my money back I may change it again.

Update Aug 31, I got my money refunded. I've upped my rating from 2 to 4, though it took awhile to get a response from them. They stated they responded right away and that their response was probably in my spam folder. I checked that folder carefully, because I'm aware of mail getting sidelined in there. There was nothing there from Gamboa. My advice is to order through Amazon if you're going to buy from this company.

This order went through very smoothly and the Hat is a very fine hat -- and happy that I received it. However, some of the "follow-up" was not so great. I asked about how to roll up this hat (since it ia a hat that can be rolled up) and I received a video clip that was not fully in English. I asked about a "case" for a rolled up hat and received a price quote -- but could not actually locate the item that I was quoted. I wanted to see more clearly what it looked like and if there were choices... I never found that out -- SO.. even though the HAT is great AND my "support questions" were answered quickly, there was still a problem with how my queries were answered. I would like to add that I [finally] DID get a response that the requested "wooden box" was NOT currently available on the web site. However, I did not want to buy something that I could not even examine in advance. In general, this is a very good company to work with and I hope that the customer aspect will continue to be improved.

Purchased a hat for my husband's birthday over two weeks ago. No updates on shipping except a label has been "created". No email updates (which should be automated in this day and age) assuring me that the order is in process and what to expect, at this point, reassuring me. I've read the reviews and have concerns about the quality and options if the product is inferior, I would want a full refund including shipping. At this point, I am not impressed and have requested assistance through customer service. Hopefully, I will hear something ASAP.

Alpacha pancho used it a few times. Only had for 2 months it ripped in half like paper. Very poor quality I do not recommend I hope they will refund me or mail a replacement and I pray the replacement will be better quality

I purchased a Montichriste Plantation. It is very comfortable, fits perfectly and receives compliments every time I wear it. Contact with the company was pleasant and informative. I will order another hat in the near future.

Great Panama shipped from Ecuador within the time frame promised. Patience will be rewarded and it is an international shipment so give at least a week or more. Spacers provided are helpful and not a sign of inaccurate sizing but the reality of hats fitting different people differently in terms of comfort.

Low quality hats, the material has no substance,very thin and flimsy. Their sizing chart isn’t even close, it says a size 58 = medium but more like a large so they send along two 3/8” spacers to insert in the hat to make it fit. That would be equivalent to putting tissue paper in your shoe to make them fit. They ship the hat in a not so sturdy cardboard box so the hats are crushed and looking at other reviews it happens more than once. On their return policy it states they are not responsible for damaged items that happen in shipment in returns, so I assume they are saying not to use the box they used. Gamboa as you can tell from this review is not a customer first operation. When ever ordering on line be a smart shopper and reads the customer’s reviews before purchasing. The hand made claim I would have to seriously question.

I ordered a poncho over two weeks ago, it shows as delivered but it has not been. Multiple emails later and the issue has not been resolved. I am out of pocket and have no poncho, which was for my wife's birthday. It does not appear this company wants to sort out this issue, they just want me to go away - DO NOT USE if anything goes wrong you will be out of pocket and treated awfully.

I offered to send back the hat I am dissatisfied with and pay the difference to get what I want. Refused. I notified them on the tenth day that I did not like the hat and wanted to return same and upgrade it, it was a gift for Father's Day, and told me all transactions have to be completed within a ten-day period. This company has no credibility, and if you do business with them I believe you will be disappointed. Lastly, we had to wait two to four days on a response from them and got one after sending them a second request. Finally, they answer. I won't call them SHADY.

Fast shipping. Very fast answer. Superlative product

I have ordered a Panama hat (ORDER #4403) last Tuesday. Website mentioned 3 - 5 days delivery through DHL. Looking at the FAQ delivery time to the UK appeared to be 3 - 8 days. Since then I have heard nothing from the company and clearly the hat hasn't been shipped. This is all extremely disappointing.

If I don't hear back from you in the next couple of days I will raise a dispute with PayPal. If the hat is meant to be shipped, I wouldn't be prepared to pay for shipping.

Alternatively, please cancel my order and refund me the whole amount.

Update: Good quality product, service could be better.

The hat that I ordered is very good quality.

Unfortunately, it was only posted after I sent a number of emails to the seller and published a negative review on Trustpilot.

The ease of doing business and quality of Gamboa's merchandise is important to me.

High quality. In rude weather, you do not need to wear more things. It keeps you warm.

Two Panama Hats from last order was received in damaged condition. They were packed folded and very poorly. In addition, the shipment did not include three hat bands that were ordered. I followed up with an email about the damaged hats and missing hat bands. It’s been 3 weeks and the hat bands have not arrived as per their response.

They did not offer any explanation why the hats were folded in shipping that resulted in damaged hats.

The level of customer service is deplorable and frankly unacceptable. I would rate them less than a star but there’s no provision for that rating.

What a great company, we ordered our poncho on a Wednesday night and it arrived Thursday afternoon, within 24hrs!
Beautiful poncho as described super happy with it, soft and warm perfect for festival season in the UK.

Product was ok - not quite the quality I expected. I considered defective and purchased for a trip. Needed to buy somewhere else and return or exchange. Return policy and customer service were abysmal . Wanted me to pay for shipping of the defective item or keep the defective item and get a 30% discount on a future purchase . Why would I ever buy from this company again? Buyer beware!

This company lies about the shipping times on their site. I paid for Express Shipping and 4 days after ordering they've only just shipped it. The website claims they take two days to process orders, but clearly that's incorrect as mine has taken twice as long. They're also stating it should arrive in 3-5 business days despite the site stating there are two types of shipping - standard 3-8 business days or two day shipping. I would have assumed the premium I paid for Express Shipping would be the two day shipping rather than the standard I could have paid less for.

When you contact them to query issues such as this they half answer questions - repeatedly quoting me standard shipping times when making excuses for not shipping my order in a timely fashion. Replies are slow and show they only read half the email before trying to fob you off as questions are left unanswered from each email I've sent. I've been in contact with Gabriela who is named checked as being good on other reviews on this site - it seems that person got lucky.

They've refunded one of the items I ordered with absolutely no explanation as to why - despite me asking for one (an example of the unanswered questions in emails that show they're not reading them in full).

I for one will not be using them again - and this is even before the items have arrived! I would suggest you find anywhere else to place order for similar items.

EDIT POST REPLY BELOW - gave an extra star as when a company admits fault and tries to rectify a problem they deserve credit.

Thank you for doing the refund of the defective items which I returned. In previous emails even back to November though I did ask for a mailing label to be sent to me for sending back defective items but never received mailing label so I could mail these items back without charge.
I had to pay to mail these items back then because I never received the mailing label so please refund the $30 which I spent to return the defective items.

4/4/2023
Please refund my $30 shipping fee for the defective items I returned since your company did not send me the return label for those defective items.

Sherry Palacio

Company shipped me a poncho with a snag on the front material, I submitted a faulty order claim and sent them all photo evidence, on 15th of march. I then got an email on 20th march asking if I would like a new poncho or refund, I said a new poncho, a week later I've now only been offered a 10% refund for the original item price, and no exchange for the damaged goods which I think is absolutely shocking! I have asked for an email address to take this further and I still have not received anything. The poncho's are amazing quality hence why I am still pushing to get my exchange but this horrendous customer service is testing my patience.