Galleytrend Reviews 104

It took months, but at least something actually happened

the responses were clear and prompt. the explanation clear and useful

They promised to make the refund as I don’t won’t to have subscription. Always read small text. Interesting platform but now it’s not actual for me and my needs.

I have very good experience thank you very much

I was tricked by galleytrend.com and they charged my credit card.
I wrote them an email and they responded quickly. They try to black mail me, this is what they wrote:
Dear Sir,

I am personally representing the Escalation Team regarding your case, which has been assigned to me for a final review.

After carefully reviewing everything, I have approved a refund of the charged amount to the same account you used for your purchase. This is an exception specifically made for your situation, as I wanted to ensure you are completely satisfied with this experience.

To close your case in our database and mark it as resolved, we kindly ask you to share your feedback about your experience with me by leaving a short review on Trustpilot. Your feedback will not only help me resolve your case successfully but also show other customers that they can rely on us when they need support.

Here's how to leave a review:
1. Click this link: link
2. Select your review (⭐️⭐️⭐️⭐️⭐️ is always appreciated ❤️)
3. Write a short note about your positive experience
4. Submit your review with your email address

Thank you again for your patience. I will personally ensure your compensation is processed as soon as I receive your confirmation.

Kind regards🪷
Escalation Team

Disgusting, it's unbelievable that they are on trustpilot with a positive review score. How is that possible? Trustpilot claims it trustworthy....

This is what I wrote to them:
Your recent message confirms my concerns about the fraudulent nature of your operation. You have taken €46.04 from my credit card without authorization. Now you attempt to make repayment conditional upon me posting a positive review on Trustpilot.

Let me be very clear:

A refund of an unauthorized charge is a legal obligation, not a favor and certainly not something that can be tied to positive publicity.

Linking repayment to a “5-star review” constitutes review manipulation and consumer fraud.

This email will be forwarded to my bank, card issuer, the Dutch Police, the Cyprus Police Cyber Crime Unit (cybercrime(at)police.gov.cy), the European Consumer Centre Cyprus (ecccyprus(at)meci.gov.cy), and Trustpilot’s compliance department (compliance(at)trustpilot.com) as evidence of your practices.

You are hereby formally demanded to:

1. Refund the full €46.04 immediately, without conditions, to the same credit card account.

2. Confirm in writing that the refund has been processed.

If you fail to comply within 48 hours, I will escalate this matter through:

Formal chargeback procedures with my credit card company (which are already underway);

Criminal and regulatory complaints in both the Netherlands and Cyprus;

Public reporting of your attempts to manipulate reviews and defraud customers.

This is your final warning. Any further communication that attempts to make repayment conditional will only strengthen my case against you.

Dear authorities in the copy list,

Can you take notice of the fraudulent activities of galleytrend.com and the blackmailing that they use and take appropriate action?

Dear compliance team, can you take action and remove the positive reviews of galleytrend.com from your website as per your policy?

I'm at your disposal for any support required to take down galleytrend.com.

By the way, the email adress I used for contacting the compliance department of trustpilot doesn't work, you need to send them a mail using their system.
Feedback to Trustpilot, it takes a lot of work to find out how to send you guys a complaint. That's not adding up, it should be easy.. create a email adress like compliance(at)trustpilot.com

Eugene was helpful and handled my case personally. Thank you for the support."

I cancelled the subscription on a previous occation but without success. Finally my request has reached someone will to assist.

Apparently I became a victim of some fraud from Instagram and addressed the galleytrend support to solve my case as I was charged for something that I never ordered or wanted to buy. The case was addressed quickly and the support agent was polite and patient, despite the fact that I was really angry with the situation. So I thank them for this. Hopefully my case will resolve soon.

Paula and Imani both were quick in their response and communication. Now I'm just hoping for the refund of a double membership that was deducted from my account and that I did not sign up for... Membership has been cancelled, but refund is still outstanding.

Eric helped quiick and confirmed that the refund will be done very fast.

I am pleased that you could understand the situation I do experience. Thank you

I received a prompt response from the consultant.

Harry was very helpful, professional and accomodating!

I have emailed for a refund yesterday and the team was fast with it as I am in a need of money, not everyone has money everyday for important things as this was deducted from my account where as I don't even know for what, hoping to get my refund back soon. Thank you. Have a good day/ Goodnight.

the company is doing well the,if i were in a good financial state i would keep it by my side everyday

Diamond sir I am relaxed to here that you refund my money. Thank u

Great service