Gallery Furniture Reviews 

I’m beyond unhappy with my experience today. Over the past four years, I have purchased three sofas from Gallery furniture. The disadvantage of switching apartments and needing a smaller sofa or a chaise on a different side. I love that they have same day delivery.

Two weeks ago, I purchased a couch that I am just not happy with. I feel the quality could be better. I decided to utilize the 15 day reselection period that Gallery Furniture clearly advertises having. After going in, it is quite obvious that they advertise it...then treat you like a leper if you try to use it.

I was treated like I was doing something wrong and like they were doing me some huge favor, despite the fact that I was purchasing a more expensive sofa. I knew there was a 10% restocking fee and I was fine with that. But I didn’t expect to feel like a lesser customer because I was making an exchange. To hit this point home, I was told by my salesperson that Matress Mack wasn’t mad at me, he was just “intense” and like that with everyone. Well, you having to tell me that he wasn’t mad at me clearly indicates how you think it came across. And did he ask why I wanted to exchange or why I was unhappy with the original purchase? No. Did he care that I was willing to spend more money on the new couch? No. I guess the money they had already gotten out of me was enough. Who cares if I was happy or willing to spend more to be truly satisfied?

My original sofa was $1,100. I received $100 off, so paid about $1,100 total (once the taxes were added). The sofa I was exchanging for was $1,499. I was told that I could not use the $100 coupon that had been emailed to me for the exchange. Okay. With taxes, the new sofa would be about $1,623 (plus the 10% restocking fee of $100)...so $1,723 total. As far as I know, $1,723 minus the $1,100 I already paid would be $623. I was told I needed to pay $723 for the difference because they couldn’t give my original taxes back. What? In addition, I was being given a floor model because the sofas were out of stock. I was fine with that, but you couldn’t give me $100 off on a sofa that other people have been sitting on and touching?

I could have possibly overlooked this if I had been treated with any sense of courtesy instead of being treated like a nuisance. If you don’t want people to utilize a 15 day reselection period, then don’t offer it. Ashley furniture has a 30 day return policy (and you can actually return it...not just exchange). And I was giving you almost twice the amount I originally paid, so didn’t I deserve the respect of a paying customer? Was that additional money not worth a little extra of your time? And if not my money, my satisfaction of having a couch I like as your customer?

I ended up leaving in tears and stuck with my original couch (which I hate and think is of horrible quality). So disappointed. I will not purchase from Gallery Furniture again.

Who wouldn't give this store a 5-star rating? The prices are a little high, but you are paying for the ambiance, the kindness they provide for everybody, and all the good that Mac is able to do for Houston. shopping here makes you feel like you are not only getting beautiful furniture, but you just made a charitable donation you can feel good about. When you walk in the offer you ice cream or cookies or cake, they offer you water, they have beautiful birds to look at and even monkeys in the center. And on top of all that they have a play place for when your children become ridiculously bored from your indecision. If only furniture shopping could always be this magical.

Jim McIngvale is amazing. He has stepped forward to help those in need countless of times....and not just the people of Houston. He opened his doors to those caught in the storm of Hurricane Harvey, he brought in stranded victims and made his business their home. He gave them shelter, he fed them, he is truly an Angel....a giver. I don't think you could meet a kinder man. He did this without being asked, while others who could have helped as well chose not to, his business doors remained open to those in need. I will always have respect for him, support his business, it is truly an honor to know that this man just gives beyond expectations.

GalleryFurniture.com is really a great place in Houston to shop for fine furniture. Jim McIngvale is a out standing citizen supporting the Houston community with fine products and philanthropic endeavor for Houston kids.
However when I talked with him personally this after noon he was not happy and rather put off by what I was saying cutting off our conversation abruptly. Not unheard for a business man to be put off when it could effect his bottom line. You see American churchs do not teach the proper and Godly legal aspects of Gods Laws. By doing this the children are not come forth in HONOR in a Godly way. Cause citizens like myself a hardship with all the children boughtforth in dishonor of Gods laws. This leads to corporate cuckery as we see above because Money is more important than the people themself. Who suffers then.... the elderly alone being constantly robbed of the kid by dishonesty of the parents. Of coarse the Corporation don't mind sending your kids to war. I was in the Military almost 8 years and I never met a senator or political persons child.
Of coarse you never see a mom begging her child not to be canon fodder  for the banker's women love that money. Just Veterans that came home from the Vietnam war... we got called baby killers and monsters. I wonder who the real monsters are? The Veterans or the Mother's whom don't teach there sons there only good for divorce rape and child support.
Never mind the fact there human garbage killing and raping going on. We don't want the National Organization of Women talking about that.....do we. What about Veterans whom are cheated by our own government. How do you ask! Because some or maybe most are denied being recognized as a protected class from one great Youtube personality Robbbryder who just happens to study law about Veterans benefits. It's appears we are being cheated from being a protected class because we have not gotten our rightful DOD card under International Law. I BET YOUR MOM NEVER TOLD YOU THAT. I'm sure most moms are just to busy putting on all that fakeup to do the hard studying anyway. There to busy trying to be on Tender and Facebook. Posting pictures is so much more important. You see women have another problem when they get to there 30s. By that time alot of women would have two kids and divorced. Women daughters from the previous generation are chasing those old 50 year old men for there Resources making the 30 year old mom looking foward to being a cat woman.