Tv was delivered on the day I specifically asked not to de delivered by both Galaxus and the delivery company. I was even emailed by Galaxus that my package would be delivered as I asked. This could h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My last order was iPhone 16 128 GB, i’ve ordered it on Friday and today (Monday) received it and activated. The service is amazing, i’ve already ordered another iPhone 16 year and a half ago and had n... See more
Large choice of products, great website to navigate, fast delivery. The good brand moisturiser I bought last week was Fr 20.- cheaper than in the shop :). Galaxus is my go-to online shop when I come t... See more
Fast ordering with clear product descriptions and fast delivery. Invoice by e-mail. They have a large range of tech products. This time I ordered a replacement Li-Ion battery for a Dyson vacuum clean... See more
Company details
- Computer Accessories Store
- Children's Store
- Electronics Store
- Health and Beauty Shop
- Office Supply Store
- Sex Toy Store
Written by the company
Galaxus ist nicht nur Onlineshop, sondern auch Magazin mit lebendiger, fachkundiger Community. Das hauseigene Redaktionsteam arbeitet völlig unabhängig. Es testet kritisch und kommuniziert auch dann ehrlich, wenn ein Produkt nicht überzeugt. Und dies ohne Rücksicht auf Umsatzeinbussen. Bleibt dennoch eine Frage offen, hilft die Galaxus-Community weiter und hilft im Chat mit Antworten innerhalb weniger Stunden.
Contact info
Pfingstweidstrasse 60b, 8005, Zürich, Switzerland
- +41445759500
- galaxus.ch
4.6
Excellent
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, much cheaper than other websites, fast delivery
11 June 2026
Unprompted review
The Brooks Bicycle saddle I ordered…
The Brooks Bicycle saddle I ordered arrived ahead of time. Well packaged. Thank you.
11 June 2026
Unprompted review
Easy to order on the website
Easy to order on the website. Article arrived the following day.
11 June 2026
Unprompted review
Easy and trustful
Easy purchasing process, fast delivery within the promised timeframe, and excellent packaging. Highly satisfied!
10 June 2026
Unprompted review
Quality product at a good price…
Quality product at a good price delivered promptly
10 June 2026
Unprompted review
Perfect packet arrived on the date…
Perfect packet arrived on the date stated very happy
10 June 2026
Unprompted review
Woww excelent my first time to order…
Woww excelent my first time to order and I love it amazing and its good quality fast order.Thank u so much until next time.
10 June 2026
Unprompted review
Great variety of choices
Great variety of choices, smooth and fast delivery. I would have given 5 stars except for 1 incident. When i ordered an electric appliance made in Germany it came with a plug adapter that did not fit the product. I wrote twice to report and got no reply whatsoever. Ended up buying one by myself.
Apart from customer support that is questionable, everything else was a great experience.
1 May 2026
Unprompted review
Reply from Galaxus.ch
Thank you very much for taking the time to write this review.
We are glad that you have been happy about most of our service so far.
We do regret any inconvenience caused by not delivering you a correct cable or adapter. It is very strange that you have received no answer. If this is still a current case, please do not hesitate to use our other contact options like the live chat and the call back feature:
https://www.galaxus.ch/en/help
We are sorry for the circumstances and are thankful for your feedback.
Delivery service 10/10 except for my…
Delivery service 10/10 except for my last order, it took 2 weeks
9 June 2026
Unprompted review
Everything I ordered came complete and…
Everything I ordered came complete and well in time. Communication was 100% from start to finish. Thank you.
9 June 2026
Unprompted review
quality has declined \ terrible client service
Recently Galaxus productsquality has severly, and the customer service is terrible. Don’t know what is happening. Problems will remain, the important thing is how to handle, and how you make feel the client about the problem.
8 June 2026
Unprompted review
Reply from Galaxus.ch
We’re sorry that this experience left you dissatisfied.
In this case, we reviewed the return options with the seller and looked for a practical solution, as the mattress could only be returned if suitably packaged. Since no separate packaging could be provided, we also clarified the option of a pickup service with packaging, and as an alternative, a partial refund was offered and accepted. We regret that, despite these efforts, the outcome and communication did not meet your expectations.
I have made an order from Galaxus and…
I have made an order from Galaxus and from Digitech before this order.I am very saisfied with them,they offer a lot of products with best prices and the delivery is on time.
1 June 2026
Unprompted review
Very fast delivery
Very fast delivery. Awesome products. Very easy order.
8 June 2026
Unprompted review
amazing service
not the first time i use this site to order things for my friend. items always arrive fast and in perfect condition. would definitely suggest buying from galaxus :)
3 June 2026
Unprompted review
Anime figure order
i ordered a hatsune miku figure and it was perfect, i payed only around 30 which is honestly a cheap price especially cause i thought the figure i picked would be way more expensive and anime figures are normally not really that cheap especially the detailed ones.
It also isnt a bootleg so i highly recommend.
3 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.