Ordered a pastrami sandwich via Deliveroo from the dulwich village branch. This is the third time I’ve experienced poor quality pastrami (fatty and chewy) in their products. Do not order the pastrami... See more
Company replied
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it has been since the end of september when i started the app rewatd system and i have purchased many breads from different locations in london and the number of credits shown on my card are minimal .... See more
Shocking to see how they’ve ruined Gail’s in Dulwich village - used to be the hub of the community and full every weekend. Now they’ve lost half of their customers by ripping out most of the seating -... See more
Company replied
This morning my 10-year-old went into Gail’s Dulwich Village to buy a sandwich, drink, and coffee while I parked nearby. Despite queuing politely, he was ignored by staff who served others who ar... See more
Company replied
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
91 Dulwich Village, SE21 7BJ, London, United Kingdom
- 2086931787
2.6
Poor
4 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
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Ordered a pastrami sandwich via…
Ordered a pastrami sandwich via Deliveroo from the dulwich village branch. This is the third time I’ve experienced poor quality pastrami (fatty and chewy) in their products. Do not order the pastrami sandwich! Waste of £9!!
9 October 2025
Unprompted review
Reply from GAIL's Bakery - Dulwich Village
Hello Andy, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
My 10-year-old son was ignored and left in tears at Gail’s Dulwich Village
This morning my 10-year-old went into Gail’s Dulwich Village to buy a sandwich, drink, and coffee while I parked nearby. Despite queuing politely, he was ignored by staff who served others who arrived after him—even someone who pushed ahead. He said he felt invisible.
He returned to the car in tears. When I went in, staff offered a half-hearted “sorry” and got rude with me when I asked them to take our order. They waived the coffee cost—but that’s meaningless. My son’s dignity matters far more than a free drink.
This wasn’t just bad service—it was exclusion. He was treated as if he didn’t belong. Gail’s should be ashamed of how they handled this. No child deserves to be treated this way.
31 July 2025
Unprompted review
Reply from GAIL's Bakery - Dulwich Village
Hello Precksha, thank you for reviewing our bakery. We are terribly sorry to learn about your experience and we will be looking into this immediately.
Shocking to see how they’ve ruined…
Shocking to see how they’ve ruined Gail’s in Dulwich village - used to be the hub of the community and full every weekend. Now they’ve lost half of their customers by ripping out most of the seating - mind boggling!
17 December 2023
Unprompted review
Reply from GAIL's Bakery - Dulwich Village
Hello Neal, thank you for sharing your feedback.
Refurbishments of our existing bakeries are never taken lightly. We put a lot of time and hard work on all aspects of them, and involve every stakeholder before settling on a new layout and start the works.
We truly believe that the changes made to Dulwich Village address the majority of the challenges the bakery team struggled with day to day. However, we are sorry to hear about the impact it has had on your regular visits, and we can assure your comments have been shared internally for consideration.
the reward system
it has been since the end of september when i started the app rewatd system and i have purchased many breads from different locations in london and the number of credits shown on my card are minimal . i feel it has been a fraud as the old card system was accurate . Today at dulwich i bought bread at 10 ;45am appprox and the credit has still not appeared it is now 11;33 am. How will I BE COMPENSATED PLS ADVISE
11 November 2023
Unprompted review
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