Visit website

GAIL's Bakery - Bermondsey Reviews 2

•
TrustScore 3 out of 5

2.9

Bakery
Write a reviewVisit website
Write a review

Location

Switch location

Unit B2, 194 -204 Bermondsey Street, SE1 3UW London, GB

•
2072340563

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.

Contact info

  • Unit B2, 194 -204 Bermondsey Street, SE1 3UW, London, United Kingdom

  • 2072340563

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Staff Training - allergies are real

I placed an order and repeated my order twice to be sure the sales person understood as she seemed distracted. She gave me the wrong pastry and I had a reaction and realised and quickly took an antihestamine. I explained what happened to her, but I do not think she really understood and asked if I wanted something else. I felt completely ignored. Its important that you train your staff, some of us suffer allergies and are careful in what and where we eat.

8 December 2024
Unprompted review
GAIL's Bakery - Bermondsey logo

Reply from GAIL's Bakery - Bermondsey

Hello Marty, thank you for taking the time to review our bakery. We are terribly
sorry to learn about your experience. Please get in touch with our central
Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,]  quoting this review so that we can identify
your feedback, we'd appreciate the opportunity to discuss your feedback
further. 

Rated 1 out of 5 stars

Terrible Service at Gail’s on Bermondsey Street

Terrible terrible service at Gail’s on Bermondsey street. 2nd customer of the morning. Ordered sough dough toast to eat in. It took 22 mins to arrive. Staff barely acknowledged that i existed. There are so many other places to eat breakfast … don’t waste your money in Gails on Bermondsey Street.

12 December 2023
Unprompted review
GAIL's Bakery - Bermondsey logo

Reply from GAIL's Bakery - Bermondsey

Hi Mark, thank you for your feedback, although we are sorry to learn you didn't enjoy your recent visit to our bakery. We will be sure to share your comments with the bakery manager so we can do better moving forward.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look