Gaijin Network LTD Reviews 41

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They steal your money - my god damn account is gone because some stupid moderator thought it'd be funny to permaban me over having a chinese name. The racism radiating off this game is insane, they... See more

Rated 5 out of 5 stars

Amazing game, Amazing variety of historical tanks and modern tank. But i want to see the admin oiled up on Tiktok

Rated 1 out of 5 stars

RUDE company NO HELP from moderators matches are endless losses for instance 7 battles today 7 losses put into teams with lvl 15 MAX on our side vs lvl 100 players... OBVIOUSLY no win cenarios. GRIND... See more

Rated 1 out of 5 stars

Absolutely turning a blind eye to all players requests to turn this game into anything resembling a "fun game". But they obliously don't see their product as a game. It's obliously a very bad, outda... See more

Company details


Contact info

You should know

1.6

Bad

TrustScore 1.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This game used to be good until they…

This game used to be good until they took it off on switch and now you can no longer play it I have it on the same email on my Xbox series x and it will not transfer my account I have messaged and did other stuff to try to get a hold of someone to help me out with this the only person I got a hold of was from somebody from Nintendo switch and they said this is the third party so they can't do anything about it I would never buy a game that's from gaijin again it is a horrible company and they will take your money with no complaints

30 May 2025
Unprompted review
Rated 1 out of 5 stars

1 star still waste they don't care…

1 star still waste they don't care about games
only want money
ping spike,p2w,balance issue and many things
the exist of gaijin is the most serious problem
they still don't care even if they read this review
do not play the games that gaijin made

28 December 2025
Unprompted review
Rated 1 out of 5 stars

Scum of the earth

The most corrupt load of money scrounging people on the face of the planet. Any game that has there name on it. Stay away from.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

They steal your money

They steal your money - my god damn account is gone because some stupid moderator thought it'd be funny to permaban me over having a chinese name.

The racism radiating off this game is insane, they also broke my EU DCA court order multiple times. Can't wait for my lawyer to get this game over with.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service! I lost access to my account due to not using it in many years, contacted customer service to regain access, they were no use at all, asking ridiculous questions that made no sense at all, then just ended the conversation without achieving anything.

Will never use them again.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

I reported a problem and was just fobbed off

I reported a problem and was just playing ping pong with relentless technical requests over and over again.

It took me a while to try and understand and get information they asked for, only for them to ask for more - this went on and on - bug reports, screen shots, event logs, links to game replays, and they still did not even attempt to help me, it was like trying to do their job for them, their customer service is a total disgrace.

These supposedly technical help employees are anything but, they just keep asking for more and more info to the point it's beyond a normal persons ability to respond - shocking.

Just look at their Reviews, the games are good, the support and help is non existent once they have your money.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

They do not care about players

They do not care about players. Players for years, YEARS have been begging to add PvE, to shave down the painful grind, to allow players, to grind through PvE and many other things. I've played this game for less, than a week and i'm having enough. It's very hostile towards players and i'm hoping there will be a competition in following years, that will wipe Gaijin out of the map. Absolutely trash game studio. Not to mention, they basically force you to buy premium and premium bundles if you want to get somewhere. Wothout that, you're looking at at least 40 years of near daily grinding, to unlock all vehicles from all trees. It's madness

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Gaijin simply doesn't care about its…

Gaijin simply doesn't care about its own players. There's been so many controversial around War Thunder, many long standing issues haven't been fixed or even considered. The dev has already "disconnected" to community and leave everything on their so called "Community Manager", which means anything they said on the forum doesn't mean it was saying by the dev.
This kind of work will not be tolerated and soon there will come the consequences.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Just so bad

Just so bad. No matter how much money you spend on Gijin they just can't can't get the most simple things right. PLEASE DON'T SPEND YOUR MONEY ON THIS terrible company. They can't even keep your gunner sights every update !!!

7 September 2025
Unprompted review
Rated 1 out of 5 stars

just a cash grab company

just a cash grab company, each premium vehicle is over £60, for americans this is like $80, yes for a single vehicle, if you are unfortunate enough to buy british premium you have wasted that money because every other nations premiums are far better, and frankly the majority of them from all nations are trash. the only benefit to having a premium is it slightly boosts your research gains, however if you have a life and don't play the game 24/7 this makes no difference and you will be spending a month or more reasearching each vehicle, this isnt an exageration... on avg youll get 1000-2000 rp per game with the majority of vehicles being between 100,000 rp and 600,000 rp, not including modifications , if you only have time to play a few games per day, you do the maths, games taking anywhere between 20mins to 1hr oh and that 100 rp isnt even guaranteed there will be many missions you barely make 500rp. this doesnt even take into account silver lions some bs currency that is solely there to make your progression slower

27 July 2025
Unprompted review
Rated 1 out of 5 stars

gaijin=Russian Mafia!

gaijin=Russian Mafia!
Have fun while you can, but don't give them a cent.
Full of cheaters, who are the owners and administrators of the game themselves!!!!

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Disregard for players

As mentioned in several reports, the game has been crashing all the time, players have been disconnected from the game server, and the ping has been so high that the game has been crashing.

⚠️ And what about buying the pack and still having to wait more than 6 days to be able to level up and pass a level? That doesn't exist!
PASS PURCHASED AND HAVE TO WAIT TO GO TO THE LEVEL?

⚠️ Impossible to pass or reach the levels and be able to earn what was invested in Money since the game itself does not help with this and you still have to wait? 🤡

And as a tied sale, this becomes an unviable practice under the law.

And with these connection problems and not being able to log into the game, how can you level up like this and still have to wait?

Are you forcing the player to buy a level? How is that?

Unfortunately, the game is going from bad to worse! ⚠️

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Expensive trash

Their products are pure cash cows. War Thunder is data garbage, with expensive assets. Pay 2 win is everything, you cannot get good camo for tanks without paying real money. Greed is the root of all evil, and Gaijin is a perfect example for this truth.

11 May 2025
Unprompted review
Rated 3 out of 5 stars

Lol loosers

Yea Gaijin sucks when it comes to P2W but honestly people coming here to complain that the game sucks just suck at the game themselves XD get gud

8 May 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look